Status: Investigating
Severity: Degraded
Locations: Riyadh
Impact:
Prisma Access customers attempting to provision new deployments in Saudi Arabia (within GCP) region may experience deployment or onboarding failures due to insufficient cloud compute capacity.
The capacity constraints affect the availability of certain machine types within the cloud provider. As a result, new SPN (Security Processing Nodes) and NPN (Network Processing Nodes) provisioning may fail or remain blocked. We are working very closely with the cloud provider to address this capacity constraint.
Existing deployments are not confirmed to be impacted. Customers planning new deployments or capacity expansion in this region are advised to use an alternative supported location until sufficient cloud capacity becomes available.
Workaround:
Customers are advised to avoid new deployments within Saudi Arabia and select an alternative supported Prisma Access location.
We are actively coordinating with Google Cloud regarding regional resource availability. There is currently no confirmed ETA for capacity restoration in Saudi Arabia.
An incident has been identified. We are actively investigating to restore services.
Oct 21, 2026 - 21:56 UTC
Status: Investigating
Severity: Degraded
Affected Locations: Doha
Customer Impact: SLS customers in the UAE region may be experiencing degraded performance when accessing SLS logs, PANOS FWs will intermittently disconnect, and there will be a delay in log processing.
We are continuing to work closely with our cloud provider to restore the affected services and resolve the networking issues in the UAE region. We will provide further updates as more information becomes available. For details on the cloud provider, refer to https://health.aws.amazon.com/health/status
Workaround: No workaround available
We will provide updates as we learn more.
Mar 02, 2026 - 07:47 UTC
We strongly recommend avoiding UAE and Bahrain for now and migrating workloads to alternate regions (e.g., Qatar, Saudi Arabia, India, Europe, or APAC) based on latency and data requirements.
Workaround: We recommend affected users reconnect to the nearest locations where they have Prisma Access onboarding in place.
Apr 01, 2026 - 06:16 UTC
Status: Investigating
Severity: Degraded
Affected Locations: Dubai, Manama
Customer Impact: Update: Changes to Customer Impact
Status: Investigating
Customer Impact:
The emergency upgrades to the Bahrain region have been completed. We continue to see a few failures and are trying to address the failures with the cloud provider.
Concurrently, teams are working on mitigating UAE data plane connectivity.
Our engineering team have started to recover Bahrain location Mobile Users and all of Remote Network (RN) and Service Connection (SC) data plane have been restored.
We are working closely with our cloud provider to restore affected services in the UAE and Bahrain regions. Please note that the new onboarding of Remote Network (RN) and Service Connection (SC) is expected to fail in the UAE and Bahrain region at this time. We strongly recommend not pushing any new onboarding in the UAE and Bahrain until this incident is closed.
Workaround: We recommend affected users reconnect to the nearest locations where they have Prisma Access onboarding in place.
Establish Redundant Tunnels: We advise configuring a new set of IPsec tunnels from your affected Data Centers and Branch sites to the next nearest Service Connection (SC) and Remote Network (RN) nodes proximal to the UAE (For example: Qatar, Saudi Arabia, Israel, India West and Germany Central or any other regions you may have in Europe and Asia). You are encouraged to establish tunnels with your existing SC and RN onboarding as well. There may be a slight increase in latency when connecting through the other regions.
We will provide updates as we learn more.
Workaround: We recommend the affected users reconnecting to the nearest locations where they have Prisma Access onboarding in
We will provide updates as we learn more.
Mar 02, 2026 - 23:33 UTC
Status: Investigating
Severity: Degraded
Affected Locations: Dubai, Manama
Customer Impact: Update: Changes to Customer Impact
Status: Investigating
Customer Impact:
Our engineering team have started to recover Bahrain location Mobile Users and all of Remote Network (RN) and Service Connection (SC) data plane have been restored.
Next update will posted after the emergency Bahrain location Mobile Users dataplane upgrade is completed.
Concurrently, teams are working on mitigating UAE data plane connectivity.
We are working closely with our cloud provider to restore affected services in the UAE and Bahrain regions. Please note that the new onboarding of Remote Network (RN) and Service Connection (SC) is expected to fail in the UAE and Bahrain region at this time. We strongly recommend not pushing any new onboarding in the UAE and Bahrain until this incident is closed.
Workaround: We recommend affected users reconnect to the nearest locations where they have Prisma Access onboarding in place.
Establish Redundant Tunnels: We advise configuring a new set of IPsec tunnels from your affected Data Centers and Branch sites to the next nearest Service Connection (SC) and Remote Network (RN) nodes proximal to the UAE (For example: Qatar, Saudi Arabia, Israel, India West and Germany Central or any other regions you may have in Europe and Asia). You are encouraged to establish tunnels with your existing SC and RN onboarding as well. There may be a slight increase in latency when connecting through the other regions.
We will provide updates as we learn more.
Workaround: We recommend the affected users reconnecting to the nearest locations where they have Prisma Access onboarding in
We will provide updates as we learn more.
Mar 02, 2026 - 12:53 UTC
Status: Investigating
Severity: Degraded
Affected Locations: Dubai, Manama
Customer Impact: Update: Changes to Customer Impact
Status: Investigating
Customer Impact:
Our engineering team has recovered Bahrain location Remote Network (RN) and Service Connection (SC) data plane connectivity for affected nodes.
Teams are working on mitigating Mobile User (MU) SPNs and UAE Remote Network (RN) and Service Connection (SC) data plane connectivity earlier recovered have been marked as degraded.
We are working closely with our cloud provider to restore affected services in the UAE and Bahrain regions. Please note that the new onboarding of Remote Network (RN) and Service Connection (SC) is expected to fail in the UAE and Bahrain region at this time. We strongly recommend not pushing any new onboarding in the UAE and Bahrain until this incident is closed.
Workaround: We recommend affected users reconnect to the nearest locations where they have Prisma Access onboarding in place.
Establish Redundant Tunnels: We advise configuring a new set of IPsec tunnels from your affected Data Centers and Branch sites to the next nearest Service Connection (SC) and Remote Network (RN) nodes proximal to the UAE (For example: Qatar, Saudi Arabia, Israel, India West and Germany Central or any other regions you may have in Europe and Asia). You are encouraged to establish tunnels with your existing SC and RN onboarding as well. There may be a slight increase in latency when connecting through the other regions.
We will provide updates as we learn more.
Workaround: We recommend the affected users reconnecting to the nearest locations where they have Prisma Access onboarding in
We will provide updates as we learn more.
Mar 02, 2026 - 10:13 UTC
Status: Investigating
Severity: Degraded
Affected Locations: Dubai, Manama
Customer Impact: Update: Changes to Customer Impact
Status: Investigating
Customer Impact:
We have identified an issue with Prisma Access location Bahrain and are actively working on mitigating the issue with highest priority.
Our engineering team has recovered Remote Network (RN) and Service Connection (SC) data plane connectivity for affected nodes and is working on mitigating Mobile User (MU) SPNs.
We are working closely with our cloud provider to restore affected services in the UAE region. Please note that the new onboarding of Remote Network (RN) and Service Connection (SC) is expected to fail in the UAE region at this time. We strongly recommend not pushing any new onboarding in the UAE until this incident is closed.
Workaround: We recommend affected users reconnect to the nearest locations where they have Prisma Access onboarding in place.
Establish Redundant Tunnels: We advise configuring a new set of IPsec tunnels from your affected Data Centers and Branch sites to the next nearest Service Connection (SC) and Remote Network (RN) nodes proximal to the UAE (For example: Qatar, Saudi Arabia, Israel, India West and Germany Central or any other regions you may have in Europe and Asia). You are encouraged to establish tunnels with your existing SC and RN onboarding as well. There may be a slight increase in latency when connecting through the other regions.
We will provide updates as we learn more.
Workaround: We recommend the affected users reconnecting to the nearest locations where they have Prisma Access onboarding in
We will provide updates as we learn more.
Mar 02, 2026 - 07:03 UTC
Status: Investigating
Severity: Degraded
Affected Locations: Dubai
Customer Impact: Update: Changes to Customer Impact
Status: Investigating
Customer Impact: Our engineering team has recovered Remote Network (RN) and Service Connection (SC) data plane connectivity for affected nodes and is working on mitigating Mobile User (MU) SPNs.
We are working closely with our cloud provider to restore affected services in the UAE region. Please note that the new onboarding of Remote Network (RN) and Service Connection (SC) is expected to fail in the UAE region at this time. We strongly recommend not pushing any new onboarding in the UAE until this incident is closed.
Workaround: We recommend affected users reconnect to the nearest locations where they have Prisma Access onboarding in place.
Establish Redundant Tunnels: We advise configuring a new set of IPsec tunnels from your affected Data Centers and Branch sites to the next nearest Service Connection (SC) and Remote Network (RN) nodes proximal to the UAE (For example: Bahrain, Qatar, Saudi Arabia, Israel, India West and Germany Central or any other regions you may have in Europe and Asia). You are encouraged to establish tunnels with your existing SC and RN onboarding as well. There may be a slight increase in latency when connecting through the other regions.
We will provide updates as we learn more.
Workaround: We recommend the affected users reconnecting to the nearest locations where they have Prisma Access onboarding in
We will provide updates as we learn more.
Mar 02, 2026 - 05:23 UTC
Status: Investigating
Severity: Degraded
Affected Locations: Dubai
Customer Impact: Update: Investigation Continues
We are continuing to work closely with our cloud provider to restore affected services in the UAE region.
To help unblock customers and improve connection resiliency during this time—especially when setting up additional Remote Network (RN) or Service Connection (SC) deployments—we recommend reviewing your configuration for the following features:
Withdraw Static Routes if Service Connection or Remote Network IPSec tunnel is down: This ensures that traffic is not routed to a dead-end if a tunnel fails. (Note: Tunnel monitoring must be enabled).
Allow asymmetric routing and load sharing across Service Connections: This allows for better redundancy and load balancing across multiple service connections.
Detailed configuration steps for these features can be found in our documentation here:
https://docs.paloaltonetworks.com/prisma-access/administration/prisma-access-service-connections/configure-a-service-connection
We will provide further updates as more information becomes available.
Workaround: We recommend the affected users reconnecting to the nearest locations where they have Prisma Access onboarding in
We will provide updates as we learn more.
Mar 01, 2026 - 23:53 UTC
Status: Investigating
Severity: Degraded
Affected Locations: Dubai
Customer Impact: We are providing an update regarding the ongoing cloud networking issue affecting Prisma Access services in the UAE region as mentioned in the below status page.
The Prisma Access team continues to work in close collaboration with the cloud provider to restore full service. To help unblock your business operations while restoration efforts are underway, we highly recommend taking the following proactive measures.
Recommended Mitigation Steps for SCs and RNs:
Establish Redundant Tunnels: We advise configuring a new set of IPsec tunnels from your affected Data Centers and Branch sites to the next nearest Service Connection (SC) and Remote Network (RN) nodes proximal to the UAE (For example, Bahrain, Qatar, Saudi Arabia, Israel. Or any other regions that you may have in Europe and Asia). You are encouraged to establish tunnels with your existing SC and RN onboarding as well. There may be a slight increase in latency when connecting through the other regions.
New Deployments: If your organization does not have alternative SC or RN nodes currently deployed outside of the UAE, we strongly encourage the creation of new deployments in neighboring regions to ensure path redundancy. Please ensure to add/update the necessary routing policies for seamless user experience.
Update Allow Lists: Please be aware that creating new SC and RN deployments will result in the allocation of new IP addresses. Ensure these new IPs are added to your internal allow lists and security policies, as necessary, to maintain seamless operations.
Recommended Mitigation Steps for Gateways, Explicit Proxy (aka SWG) Nodes:
Deploy Gateways and Explicit Proxy nodes across other regions closer to the UAE (For example, Bahrain, Qatar, Saudi Arabia, Israel. Or any other regions that you may have in Europe and Asia). The customers are also expected to allow list the IPs that will be allocated as part of these new regional onboarding.
We understand the impact this has on your connectivity and are prioritizing the resolution with our cloud partner. Further updates will be posted to our Status Page as they become available.
Thank you for your patience and cooperation.
Prisma Access SRE Team
Workaround: We recommend the affected users reconnecting to the nearest locations where they have Prisma Access onboarding in
We will provide updates as we learn more.
Mar 01, 2026 - 22:03 UTC
Status: Investigating
Severity: Degraded
Affected Locations: Dubai
Customer Impact: We are continuing to work closely with our cloud provider to restore the affected services and resolve the networking issues in the UAE region. We will provide further updates as more information becomes available.
Workaround: We recommend the affected users reconnecting to the nearest locations where they have Prisma Access onboarding in
We will provide updates as we learn more.
Mar 01, 2026 - 20:33 UTC
Status: Investigating
Severity: Degraded
Affected Locations: Dubai
Customer Impact: We are currently investigating a cloud networking issue that is affecting both control plane and dataplane services within the United Arab Emirates (UAE) region.
Key Details & Impact
Affected Components: The issue impacts traffic originating and egressing out of the UAE.
Dataplane Impact: We are observing connectivity issues leading to IPSec tunnel and networking failures beginning March 1, 2026 at 1:17 PM UTC.
We are continuing to work with the cloud provider to address the issue
Workaround: We recommend the affected users reconnecting to the nearest locations where they have Prisma Access onboarding in
We will provide updates as we learn more.
Mar 01, 2026 - 14:04 UTC
Status: Investigating
Severity: Degraded
Locations: Manama
Impact:
Due to ongoing infrastructure instability currently affecting the AWS Bahrain (me-south-1) region, we are advising all customers to review their current deployments. To ensure uninterrupted service continuity and maintain optimal performance, we recommend transitioning your active deployments to a more stable compute region.
Workaround:
Our current recommendation is to prioritize redeployment to AWS regions in Europe or India.
An incident has been identified. We are actively investigating to restore services.
Mar 26, 2026 - 12:39 UTC
Scheduled Maintenance
Scheduled Maintenance : Cloud Identity Engine Sep 3, 2026 21:00 - Sep 4, 2026 00:00 UTC
Update: Changes to Impact.
Status: Scheduled
Scheduled Window: September 03, 2026, 21:00 - September 04, 2026, 00:00 (UTC)
Locations: Council Bluffs, Eemshaven, Frankfurt, London, Montreal, Mumbai, São Paulo
Impact:
We have scheduled maintenance for Cloud Identity Engine in India, India-Delhi , Netherlands/Europe , US FedRAMP- IL2 , Germany , Assured Workload Germany, US, United Kingdom, Canada, US FedRamp- IL4 and Brazil.
September 03th , 2026 21:00 UTC
Customer Impact: Customers may encounter intermittent disconnections during the maintenance window.
You can track service status, maintenance-related updates, and sign up for notifications at:
https://sase.trust.paloaltonetworks.com/
If you have any questions, please open a case at: https://support.paloaltonetworks.com/
Aug 25, 2026 - 17:23 UTC
Status: Scheduled
Scheduled Window: September 03, 2026, 21:00 - September 04, 2026, 00:00 (UTC)
Locations: Council Bluffs, Eemshaven, Frankfurt, London, Montreal, Mumbai, São Paulo
Impact:
We have scheduled maintenance for Cloud Identity Engine in India, Netherlands/Europe , US FedRAMP- IL2 , Germany , Assured Workload Germany, US, United Kingdom, Canada, US FedRamp- IL4 and Brazil.
September 03th , 2026 21:00 UTC
Customer Impact: Customers may encounter intermittent disconnections during the maintenance window.
We will provide updates when maintenance begins.
Aug 25, 2026 - 08:29 UTC
Scheduled Maintenance : Prisma Access Fedramp High Sep 11, 2026 22:00 - Sep 12, 2026 04:00 UTC
Status: Scheduled
Scheduled Window: September 11, 2026, 18:00 - September 12, 2026, 00:00 (America/New_York)
Locations: Ashburn, Dallas, Denver, Los Angeles, Moncks Corner, New York City, Oregon, San Francisco, The Dalles, Virginia
Impact:
Prisma Access Scheduled Infrastructure Maintenance for Fedramp High
We will provide updates when maintenance begins.
Posted on Jun 12, 2026 - 22:49 UTC
Scheduled Maintenance : Prisma Access Fedramp Mod Sep 11, 2026 22:00 - Sep 12, 2026 04:00 UTC
Status: Scheduled
Scheduled Window: September 11, 2026, 18:00 - September 12, 2026, 00:00 (America/New_York)
Locations: Ashburn, Dallas, Denver, Eemshaven, Frankfurt, London, Los Angeles, Moncks Corner, Mumbai, Oregon, Osaka, Quebec, Salt Lake City, Sao Paulo, Singapore, Sydney, The Dalles, Tokyo, Virginia
Impact:
Prisma Access Scheduled Infrastructure Maintenance for Fedramp Moderate
We will provide updates when maintenance begins.
Posted on Jun 12, 2026 - 22:44 UTC
Scheduled Maintenance : Prisma SDWAN Fedramp Mod Oct 28, 2026 05:30-08:30 UTC
Status: Scheduled
Scheduled Window: October 28, 2026, 05:30 - 08:30 (UTC)
Locations: Oregon
Impact:
The Prisma SDWAN FedRAMP Moderate Control Plane - AMER1 (Rogers) upgrade is scheduled for Tuesday, 28th Oct 2026, from 5:30 to 8:30 UTC. During this time, UI and API access to the portal will be unavailable.
You can track service status, maintenance-related updates, and sign up for notifications at [https://sase.status.paloaltonetworks.com|https://sase.status.paloaltonetworks.com/]
If you have any questions, please open a case at [https://support.paloaltonetworks.com|https://support.paloaltonetworks.com/]
We will provide updates when maintenance begins.
Posted on Oct 19, 2026 - 08:05 UTC
Scheduled Maintenance : Prisma SDWAN Oct 28, 2026 14:00-18:00 UTC
Status: Scheduled
Scheduled Window: October 28, 2026, 14:00 - 18:00 (UTC)
Locations: Singapore
Impact:
The Prisma SD-WAN APAC1 (Faber) (CloudGenix) upgrade is scheduled for Wednesday, October 28th, 2026, from 14:00 to 18:00 UTC. During this time, UI and API access to the portal will be unavailable.
You can track service status, maintenance-related updates, and sign up for notifications at:
https://sase.status.paloaltonetworks.com/
If you have any questions, please open a case at: https://support.paloaltonetworks.com
We will provide updates when maintenance begins.
Posted on Oct 01, 2026 - 06:07 UTC
Scheduled Maintenance : Prisma SDWAN Oct 28, 2026 14:00-18:00 UTC
Status: Scheduled
Scheduled Window: October 28, 2026, 14:00 - 18:00 (UTC)
Locations: Jakarta
Impact:
The Prisma SD-WAN APAC3 (Semeru) (CloudGenix) upgrade is scheduled for Wednesday, October 28th, 2026, from 14:00 to 18:00 UTC. During this time, UI and API access to the portal will be unavailable.
You can track service status, maintenance-related updates, and sign up for notifications at:
https://sase.status.paloaltonetworks.com/
If you have any questions, please open a case at: https://support.paloaltonetworks.com
We will provide updates when maintenance begins.
Posted on Oct 01, 2026 - 06:06 UTC
Scheduled Maintenance : Prisma SDWAN Oct 29, 2026 14:00-18:00 UTC
Status: Scheduled
Scheduled Window: October 29, 2026, 14:00 - 18:00 (UTC)
Locations: Sydney
Impact:
The Prisma SD-WAN APAC2 (Townsend) (CloudGenix) upgrade is scheduled for Thursday, October 29th, 2026, from 14:00 to 18:00 UTC. During this time, UI and API access to the portal will be unavailable.
You can track service status, maintenance-related updates, and sign up for notifications at:
https://sase.status.paloaltonetworks.com/
If you have any questions, please open a case at: https://support.paloaltonetworks.com
We will provide updates when maintenance begins.
Posted on Oct 01, 2026 - 06:09 UTC
Scheduled Maintenance : Prisma Access Fedramp Mod Oct 30, 2026 16:30-20:30 UTC
Status: Scheduled
Scheduled Window: October 30, 2026, 16:30 - 20:30 (UTC)
Locations: Ashburn, Dallas, Denver, Eemshaven, Frankfurt, London, Los Angeles, Moncks Corner, Mumbai, Oregon, Osaka, Quebec, Salt Lake City, Sao Paulo, Singapore, Sydney, The Dalles, Tokyo, Virginia
Impact:
Scheduled maintenance activity for Remote Browser Isolation Management Plane on Friday 30th Oct 2026 for Prisma Access for Fedramp Moderate.
Remote Browser Isolation team will be performing a scheduled maintenance on the infrastructure. Customers using RBI service might witness intermittent performance degradation during this maintenance window.
When: Friday 30th Oct 2026 from 5:00 AM UTC to 9.00 PM UTC.
We will provide updates when maintenance begins.
Posted on Oct 23, 2026 - 21:17 UTC
Scheduled Maintenance : Prisma Access China Oct 30, 2026 16:30-20:30 UTC
Status: Scheduled
Scheduled Window: October 30, 2026, 16:30 - 20:30 (UTC)
Locations: Beijing, Hong Kong, Ningxia
Impact:
Scheduled maintenance activity for Remote Browser Isolation Management Plane on Friday 30th Oct 2026 for Prisma Access China environments.
Remote Browser Isolation team will be performing a scheduled maintenance on the infrastructure. Customers using RBI service might witness intermittent performance degradation during this maintenance window.
When: Friday 30th Oct 2026, from 4.30 PM UTC to 8.30 PM UTC.
We will provide updates when maintenance begins.
Posted on Aug 19, 2026 - 15:01 UTC
Scheduled Maintenance : Prisma Access Oct 30, 2026 16:30-20:30 UTC
Status: Scheduled
Scheduled Window: October 30, 2026, 16:30 - 20:30 (UTC)
Locations: Ashburn, Auckland, Barcelona, Bogota, Brasilia, Brisbane, Calgary, Cape Town, Chennai, Chia, Chicago, Colombo, Dallas, Denver, Dubai, Dublin, Eemshaven, Frankfurt, Guadalajara, Hamburg, Hong Kong, Hyderabad, Islamabad, Jeddah, Jerusalem, Johannesburg, Karachi, Lagos, Lahore, Lima, London, Los Angeles, Madrid, Manama, Marseille, Melbourne, Mexico City, Miami, Moncks Corner, Monterrey, Moscow, Mumbai, Munich, New Delhi, New York City, Osaka, Paris, Perth, Phoenix, Port Moresby, Prague, Quebec, Rio de Janeiro, Riyadh, Rotterdam, Saint Petersburg, Salt Lake City, San Francisco, San Jose, Sao Paulo, Seoul, Singapore, Sydney, The Dalles, Tokyo, Toronto
Impact:
Scheduled maintenance activity for Remote Browser Isolation Management Plane on Friday 30th Oct 2026 for Prisma Access Commercial environments.
Remote Browser Isolation team will be performing a scheduled maintenance on the infrastructure. Customers using RBI service might witness intermittent performance degradation during this maintenance window.
When: Friday 30th Oct 2026 from 4.30 PM UTC to 8.30 PM UTC.
We will provide updates when maintenance begins.
Posted on Oct 06, 2026 - 12:05 UTC
Scheduled Maintenance : Prisma Browser Nov 1, 2026 05:00-05:30 UTC
Status: Scheduled
Scheduled Window: November 01, 2026, 05:00 - 05:30 (UTC)
Locations: Montreal
Impact:
The DB upgrade is expected to cause approximately 30 minutes of downtime for new logins. Users who are already logged in should be able to continue working normally during the upgrade.
We will provide updates when maintenance begins.
Posted on Oct 08, 2026 - 10:55 UTC
Scheduled Maintenance : Prisma Browser Nov 1, 2026 20:00-20:30 UTC
Status: Scheduled
Scheduled Window: November 01, 2026, 20:00 - 20:30 (UTC)
Locations: Warsaw
Impact:
The DB upgrade is expected to cause approximately 30 minutes of downtime for new logins. Users who are already logged in should be able to continue working normally during the upgrade.
We will provide updates when maintenance begins.
Posted on Oct 08, 2026 - 10:50 UTC
Scheduled Maintenance : Prisma Browser Nov 1, 2026 20:30-21:00 UTC
Update: Maintenance details updated.
Status: Scheduled
Scheduled Window: November 01, 2026, 20:30 - 21:00 (UTC)
Locations: Mumbai
Impact:
The DB upgrade is expected to cause approximately 30 minutes of downtime for new logins. Users who are already logged in should be able to continue working normally during the upgrade.
You can track service status, maintenance-related updates, and sign up for notifications at:
https://sase.trust.paloaltonetworks.com/
If you have any questions, please open a case at: https://support.paloaltonetworks.com/
Oct 14, 2026 - 07:13 UTC
Update: Maintenance details updated.
Status: Scheduled
Scheduled Window: November 01, 2026, 16:30 - 17:00 (UTC)
Locations: Mumbai
Impact:
The DB upgrade is expected to cause approximately 30 minutes of downtime for new logins. Users who are already logged in should be able to continue working normally during the upgrade.
You can track service status, maintenance-related updates, and sign up for notifications at:
https://sase.trust.paloaltonetworks.com/
If you have any questions, please open a case at: https://support.paloaltonetworks.com/
Oct 13, 2026 - 06:12 UTC
Status: Scheduled
Scheduled Window: October 25, 2026, 16:30 - 17:00 (UTC)
Locations: Mumbai
Impact:
The DB upgrade is expected to cause approximately 30 minutes of downtime for new logins. Users who are already logged in should be able to continue working normally during the upgrade.
We will provide updates when maintenance begins.
Oct 08, 2026 - 10:48 UTC
Scheduled Maintenance : Prisma SDWAN Nov 2, 2026 05:00-09:00 UTC
Status: Scheduled
Scheduled Window: November 02, 2026, 05:00 - 09:00 (UTC)
Locations: Ohio
Impact:
The Prisma SD-WAN AMER2 (Elcapitan) (CloudGenix) upgrade is scheduled for Monday, November 2nd, 2026, from 05:00 to 09:00 UTC. During this time, UI and API access to the portal will be unavailable.
You can track service status, maintenance-related updates, and sign up for notifications at:
https://sase.status.paloaltonetworks.com/
If you have any questions, please open a case at: https://support.paloaltonetworks.com
We will provide updates when maintenance begins.
Posted on Oct 01, 2026 - 06:10 UTC
Scheduled Maintenance : Prisma Access China Nov 6, 2026 16:30 - Nov 7, 2026 00:30 UTC
Status: Scheduled
Scheduled Window: November 06, 2026, 16:30 - November 07, 2026, 00:30 (UTC)
Locations: Beijing, Ningxia
Impact:
Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Posted on Aug 19, 2026 - 03:33 UTC
Scheduled Maintenance : Prisma Access Nov 7, 2026 00:00-08:00 UTC
Status: Scheduled
Scheduled Window: November 06, 2026, 16:00 - November 07, 2026, 00:00 (America/Los_Angeles)
Locations: Ashburn, The Dalles
Impact:
Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Posted on Aug 19, 2026 - 03:36 UTC
Scheduled Maintenance : Prisma SDWAN Nov 13, 2026 02:00-06:00 UTC
Status: Scheduled
Scheduled Window: November 13, 2026, 02:00 - 06:00 (UTC)
Locations: Dublin
Impact:
The Prisma SD-WAN EMEA1 (Sugarloaf) (CloudGenix) upgrade is scheduled for Friday, November 13th, 2026, from 02:00 to 06:00 UTC. During this time, UI and API access to the portal will be unavailable.
You can track service status, maintenance-related updates, and sign up for notifications at:
https://sase.status.paloaltonetworks.com/
If you have any questions, please open a case at: https://support.paloaltonetworks.com
We will provide updates when maintenance begins.
Posted on Oct 06, 2026 - 09:56 UTC
Scheduled Maintenance : Prisma Access Fedramp Mod Nov 13, 2026 23:00 - Nov 14, 2026 07:00 UTC
Status: Scheduled
Scheduled Window: November 13, 2026, 15:00 - 23:00 (America/Los_Angeles)
Locations: Ashburn, Oregon, The Dalles, Virginia
Impact:
Prisma Access Scheduled Infrastructure Maintenance for Fedramp Moderate. No commits will be able to be performed during this time
We will provide updates when maintenance begins.
Posted on Aug 19, 2026 - 04:43 UTC
Scheduled Maintenance : Prisma Access Fedramp High Nov 13, 2026 23:00 - Nov 14, 2026 07:00 UTC
Status: Scheduled
Scheduled Window: November 13, 2026, 15:00 - 23:00 (America/Los_Angeles)
Locations: Ashburn, Oregon, The Dalles, Virginia
Impact:
Prisma Access Scheduled Infrastructure Maintenance for Fedramp High. No commit will be able to be performed during this time
We will provide updates when maintenance begins.
Posted on Aug 24, 2026 - 22:22 UTC
Scheduled Maintenance : Prisma SDWAN Nov 14, 2026 05:00-09:00 UTC
Status: Scheduled
Scheduled Window: November 14, 2026, 05:00 - 09:00 (UTC)
Locations: Oregon
Impact:
The Prisma SD-WAN AMER1 (Hood) (CloudGenix) upgrade is scheduled for Saturday, November 14th, 2026, from 05:00 to 09:00 UTC. During this time, UI and API access to the portal will be unavailable.
You can track service status, maintenance-related updates, and sign up for notifications at:
https://sase.status.paloaltonetworks.com/
If you have any questions, please open a case at: https://support.paloaltonetworks.com
We will provide updates when maintenance begins.
Posted on Oct 06, 2026 - 09:56 UTC