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Status: Investigating
Severity: Disruption
Locations: Council Bluffs, Los Angeles, Montreal, Toronto
Impact:
Customers using Prisma Access Browser on some Windows devices are unable to receive Browser deployment (update) policy updates for browser versions 149 and above. This prevents the deployment of the latest browser versions as defined in organizational policies, leaving affected devices on outdated versions. The impact is scoped to Windows environments running browsers version {{149.10.2.53-150.49.4.125}}.
Workaround:
We are working to cleanup the policy for these devices remotely (no user interaction required) and update them to the latest version of the browser.
Immediate resolution is possible by updating manually as per our docs [https://docs.paloaltonetworks.com/prisma-access-browser/deployment/prisma-access-browser-update-mechanics#windows-deployment]
Customers using Prisma Access Browser on some Windows devices are unable to receive Browser deployment (update) policy updates for browser versions 149 and above. This prevents the deployment of the latest browser versions as defined in organizational policies, leaving affected devices on outdated versions. The impact is scoped to Windows environments running browsers version 149.10.2.53-150.49.4.125.
Update: Changes to Locations
Status: Investigating
Severity: Degraded
Locations: Doha, Riyadh, Tel Aviv
Impact:
Email notifications temporarily degraded
Workaround:
N/A
We are actively investigating to restore services.
Status: Investigating
Severity: Degraded
Locations: Tel Aviv
Impact:
Email notifications temporarily degraded
Workaround:
N/A
We are actively investigating to restore services.
Update: Changes to Locations
Status: Investigating
Severity: Degraded
Locations: Hong Kong, Jakarta, Mumbai, Osaka, Seoul, Singapore, Sydney, Taipei, Tokyo
Impact:
Email notifications temporarily degraded
Workaround:
N/A
We are actively investigating to restore services.
Status: Investigating
Severity: Degraded
Locations: Sydney
Impact:
Email notifications temporarily degraded
Workaround:
N/A
We are actively investigating to restore services.
Update: Changes to Locations
Status: Investigating
Severity: Degraded
Locations: Berlin, Eemshaven, Frankfurt, London, Madrid, Milan, Paris, Warsaw, Zurich
Impact:
Email notifications temporarily degraded
Workaround:
N/A
We are actively investigating to restore services.
Status: Investigating
Severity: Degraded
Locations: Eemshaven
Impact:
Email notifications temporarily degraded
Workaround:
N/A
We are actively investigating to restore services.
Update: Changes to Locations
Status: Investigating
Severity: Degraded
Locations: Council Bluffs, Montreal
Impact:
Email notifications are temporarily degraded
Workaround:
N/A
We are actively investigating to restore services.
Status: Investigating
Severity: Degraded
Locations: Council Bluffs
Impact:
Email notifications are temporarily degraded
Workaround:
N/A
We are actively investigating to restore services.
Status: Investigating
Severity: Degraded
Locations: Johannesburg
Impact:
Email notifications temporarily degraded
Workaround:
N/A
We are actively investigating to restore services.
Status: Monitoring
Severity: Degraded
Locations: Ashburn, The Dalles
Impact:
Prisma Access Engineering has identified new customer onboarding failure for below locations:
Australia South, Brazil Southeast, Canada Central, Canada East, Colombia Central, France North, France South East, India South Central, Israel Central, Japan Central, Japan South, Mexico Northeast, Saudi Arabia, Saudi Arabia West, South Korea, Sweden, Switzerland, UK, UK West, United Arab Emirates, US East, US Midwest, US West, US West Central.
Currently no workaround exists and teams are actively working on resolution.
Workaround:
NA
A fix has been implemented. We are actively monitoring to ensure full restoration of services.
Status: Investigating
Severity: Degraded
Locations: Ashburn, The Dalles
Impact:
Prisma Access Engineering has identified new customer onboarding failure for below locations:
Australia South, Brazil Southeast, Canada Central, Canada East, Colombia Central, France North, France South East, India South Central, Israel Central, Japan Central, Japan South, Mexico Northeast, Saudi Arabia, Saudi Arabia West, South Korea, Sweden, Switzerland, UK, UK West, United Arab Emirates, US East, US Midwest, US West, US West Central.
Currently no workaround exists and teams are actively working on resolution.
Workaround:
NA
An incident has been identified. We are actively investigating to restore services.
Status: Investigating
Severity: Degraded
Locations: Manama
Impact:
Due to ongoing infrastructure instability currently affecting the AWS Bahrain (me-south-1) region, we are advising all customers to review their current deployments. To ensure uninterrupted service continuity and maintain optimal performance, we recommend transitioning your active deployments to a more stable compute region.
Workaround:
Our current recommendation is to prioritize redeployment to AWS regions in Europe or India.
An incident has been identified. We are actively investigating to restore services.
Status: Scheduled
Scheduled Window: July 17, 2026, 16:30 - July 18, 2026, 00:30 (UTC)
Locations: Beijing, Hong Kong, Ningxia
Impact:
Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Status: Scheduled
Scheduled Window: July 17, 2026, 15:00 - 23:00 (America/Los_Angeles)
Locations: Ashburn, Dallas, Denver, Los Angeles, Moncks Corner, New York City, Oregon, San Francisco, The Dalles, Virginia
Impact:
Prisma Access Scheduled Infrastructure Maintenance for Fedramp High. No commit will be able to be performed during this time
We will provide updates when maintenance begins.
Status: Scheduled
Scheduled Window: July 17, 2026, 16:00 - July 18, 2026, 00:00 (America/Los_Angeles)
Locations: Ashburn, Bogota, Brasilia, Calgary, Chia, Chicago, Dallas, Denver, Guadalajara, Lima, Los Angeles, Mexico City, Miami, Moncks Corner, Monterrey, New York City, Phoenix, Quebec, Rio de Janeiro, Salt Lake City, San Francisco, San Jose, Sao Paulo, The Dalles, Toronto
Impact:
Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Status: Scheduled
Scheduled Window: July 18, 2026, 05:00 - 09:00 (UTC)
Locations: Oregon
Impact:
The Prisma SD-WAN AMER1 ( Hood ) (CloudGenix) upgrade is scheduled for Saturday, July 18th, 2026, from 05:00 to 09:00 UTC. During this time, UI and API access to the portal will be unavailable.
You can track service status, maintenance-related updates, and sign up for notifications at:
https://sase.status.paloaltonetworks.com/
If you have any questions, please open a case at: https://support.paloaltonetworks.com
We will provide updates when maintenance begins.
Status: Scheduled
Scheduled Window: July 24, 2026, 15:00 - 23:00 (America/Los_Angeles)
Locations: Ashburn, Dallas, Denver, Eemshaven, Frankfurt, London, Los Angeles, Moncks Corner, Mumbai, Oregon, Osaka, Quebec, Salt Lake City, Sao Paulo, Singapore, Sydney, The Dalles, Tokyo, Virginia
Impact:
Prisma Access Scheduled Infrastructure Maintenance for Fedramp Moderate. No commits will be able to be performed during this time
We will provide updates when maintenance begins.
Status: Scheduled
Scheduled Window: August 07, 2026, 16:30 - August 08, 2026, 00:30 (UTC)
Locations: Beijing, Hong Kong, Ningxia
Impact:
Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Update: Maintenance details updated.
Status: Scheduled
Scheduled Window: August 07, 2026, 16:30 - 20:30 (UTC)
Locations: Beijing, Hong Kong, Ningxia
Impact:
Scheduled maintenance activity for Remote Browser Isolation Management Plane on Friday 7th August 2026 for Prisma Access China environment.
Remote Browser Isolation team will be performing a scheduled maintenance on the infrastructure. Customers using RBI service might witness intermittent performance degradation during this maintenance window.
When: Friday 7th August 2026, from 4.30 PM UTC to 8.30 PM UTC.
You can track service status, maintenance-related updates, and sign up for notifications at:
https://sase.trust.paloaltonetworks.com/
If you have any questions, please open a case at: https://support.paloaltonetworks.com/
Status: Scheduled
Scheduled Window: July 31, 2026, 16:30 - 20:30 (UTC)
Locations: Beijing, Hong Kong, Ningxia
Impact:
Scheduled maintenance activity for Remote Browser Isolation Management Plane on Friday 31 July 2026 for Prisma Access China environment.
Remote Browser Isolation team will be performing a scheduled maintenance on the infrastructure. Customers using RBI service might witness intermittent performance degradation during this maintenance window.
When: Friday 31Th July 2026, from 4.30 PM UTC to 8.30 PM UTC.
We will provide updates when maintenance begins.
Update: Maintenance details updated.
Status: Scheduled
Scheduled Window: August 07, 2026, 16:30 - 20:30 (UTC)
Locations: Ashburn, Auckland, Barcelona, Bogota, Brasilia, Brisbane, Calgary, Cape Town, Chennai, Chia, Chicago, Colombo, Dallas, Denver, Dubai, Dublin, Eemshaven, Frankfurt, Guadalajara, Hamburg, Hong Kong, Hyderabad, Islamabad, Jeddah, Jerusalem, Johannesburg, Karachi, Lagos, Lahore, Lima, London, Los Angeles, Madrid, Manama, Marseille, Melbourne, Mexico City, Miami, Moncks Corner, Monterrey, Moscow, Mumbai, Munich, New Delhi, New York City, Osaka, Paris, Perth, Phoenix, Port Moresby, Prague, Quebec, Rio de Janeiro, Riyadh, Rotterdam, Saint Petersburg, Salt Lake City, San Francisco, San Jose, Sao Paulo, Seoul, Singapore, Sydney, The Dalles, Tokyo, Toronto
Impact:
Scheduled maintenance activity for Remote Browser Isolation Management Plane on Friday 7th August 2026 for Prisma Access China and Commercial environments.
Remote Browser Isolation team will be performing a scheduled maintenance on the infrastructure. Customers using RBI service might witness intermittent performance degradation during this maintenance window.
When: Friday 7th August 2026, from 4.30 PM UTC to 8.30 PM UTC.
You can track service status, maintenance-related updates, and sign up for notifications at:
https://sase.trust.paloaltonetworks.com/
If you have any questions, please open a case at: https://support.paloaltonetworks.com/
Status: Scheduled
Scheduled Window: July 31, 2026, 16:30 - 20:30 (UTC)
Locations: Ashburn, Auckland, Barcelona, Bogota, Brasilia, Brisbane, Calgary, Cape Town, Chennai, Chia, Chicago, Colombo, Dallas, Denver, Dubai, Dublin, Eemshaven, Frankfurt, Guadalajara, Hamburg, Hong Kong, Hyderabad, Islamabad, Jeddah, Jerusalem, Johannesburg, Karachi, Lagos, Lahore, Lima, London, Los Angeles, Madrid, Manama, Marseille, Melbourne, Mexico City, Miami, Moncks Corner, Monterrey, Moscow, Mumbai, Munich, New Delhi, New York City, Osaka, Paris, Perth, Phoenix, Port Moresby, Prague, Quebec, Rio de Janeiro, Riyadh, Rotterdam, Saint Petersburg, Salt Lake City, San Francisco, San Jose, Sao Paulo, Seoul, Singapore, Sydney, The Dalles, Tokyo, Toronto
Impact:
Scheduled maintenance activity for Remote Browser Isolation Management Plane on Friday 31th July 2026 for Prisma Access China and Commercial environments.
Remote Browser Isolation team will be performing a scheduled maintenance on the infrastructure. Customers using RBI service might witness intermittent performance degradation during this maintenance window.
When: Friday 31th July 2026, from 4.30 PM UTC to 8.30 PM UTC.
We will provide updates when maintenance begins.
Status: Scheduled
Scheduled Window: August 07, 2026, 16:00 - August 08, 2026, 00:00 (America/Los_Angeles)
Locations: Ashburn, Bogota, Brasilia, Calgary, Chia, Chicago, Dallas, Denver, Guadalajara, Lima, Los Angeles, Mexico City, Miami, Moncks Corner, Monterrey, New York City, Phoenix, Quebec, Rio de Janeiro, Salt Lake City, San Francisco, San Jose, Sao Paulo, The Dalles, Toronto
Impact:
Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Status: Scheduled
Scheduled Window: August 14, 2026, 18:00 - August 15, 2026, 00:00 (America/New_York)
Locations: Ashburn, Dallas, Denver, Eemshaven, Frankfurt, London, Los Angeles, Moncks Corner, Mumbai, Oregon, Osaka, Quebec, Salt Lake City, Sao Paulo, Singapore, Sydney, The Dalles, Tokyo, Virginia
Impact:
Prisma Access Scheduled Infrastructure Maintenance for Fedramp Moderate
We will provide updates when maintenance begins.
Status: Scheduled
Scheduled Window: August 14, 2026, 18:00 - August 15, 2026, 00:00 (America/New_York)
Locations: Ashburn, Dallas, Denver, Los Angeles, Moncks Corner, New York City, Oregon, San Francisco, The Dalles, Virginia
Impact:
Prisma Access Scheduled Infrastructure Maintenance for Fedramp High
We will provide updates when maintenance begins.
Status: Scheduled
Scheduled Window: August 21, 2026, 16:30 - August 22, 2026, 00:30 (UTC)
Locations: Beijing, Hong Kong, Ningxia
Impact:
Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Status: Scheduled
Scheduled Window: August 21, 2026, 16:00 - August 22, 2026, 00:00 (America/Los_Angeles)
Locations: Ashburn, Bogota, Brasilia, Calgary, Chia, Chicago, Dallas, Denver, Guadalajara, Lima, Los Angeles, Mexico City, Miami, Moncks Corner, Monterrey, New York City, Phoenix, Quebec, Rio de Janeiro, Salt Lake City, San Francisco, San Jose, Sao Paulo, The Dalles, Toronto
Impact:
Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Status: Scheduled
Scheduled Window: August 28, 2026, 18:00 - August 29, 2026, 00:00 (America/New_York)
Locations: Ashburn, Dallas, Denver, Los Angeles, Moncks Corner, New York City, Oregon, San Francisco, The Dalles, Virginia
Impact:
Prisma Access Scheduled Infrastructure Maintenance for Fedramp High
We will provide updates when maintenance begins.
Status: Scheduled
Scheduled Window: August 28, 2026, 18:00 - August 29, 2026, 00:00 (America/New_York)
Locations: Ashburn, Dallas, Denver, Eemshaven, Frankfurt, London, Los Angeles, Moncks Corner, Mumbai, Oregon, Osaka, Quebec, Salt Lake City, Sao Paulo, Singapore, Sydney, The Dalles, Tokyo, Virginia
Impact:
Prisma Access Scheduled Infrastructure Maintenance for Fedramp Moderate
We will provide updates when maintenance begins.
Status: Scheduled
Scheduled Window: September 04, 2026, 16:00 - September 05, 2026, 00:00 (UTC)
Locations: Ashburn, Bogota, Brasilia, Calgary, Chia, Chicago, Dallas, Denver, Guadalajara, Lima, Los Angeles, Mexico City, Miami, Moncks Corner, Monterrey, New York City, Phoenix, Quebec, Rio de Janeiro, Salt Lake City, San Francisco, San Jose, Sao Paulo, The Dalles, Toronto
Impact:
Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Status: Scheduled
Scheduled Window: September 04, 2026, 16:30 - September 05, 2026, 00:30 (UTC)
Locations: Beijing, Hong Kong, Ningxia
Impact:
Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Status: Scheduled
Scheduled Window: September 11, 2026, 18:00 - September 12, 2026, 00:00 (America/New_York)
Locations: Ashburn, Dallas, Denver, Eemshaven, Frankfurt, London, Los Angeles, Moncks Corner, Mumbai, Oregon, Osaka, Quebec, Salt Lake City, Sao Paulo, Singapore, Sydney, The Dalles, Tokyo, Virginia
Impact:
Prisma Access Scheduled Infrastructure Maintenance for Fedramp Moderate
We will provide updates when maintenance begins.
Status: Scheduled
Scheduled Window: September 11, 2026, 18:00 - September 12, 2026, 00:00 (America/New_York)
Locations: Ashburn, Dallas, Denver, Los Angeles, Moncks Corner, New York City, Oregon, San Francisco, The Dalles, Virginia
Impact:
Prisma Access Scheduled Infrastructure Maintenance for Fedramp High
We will provide updates when maintenance begins.
Status: Scheduled
Scheduled Window: September 18, 2026, 16:30 - September 19, 2026, 00:30 (UTC)
Locations: Beijing, Hong Kong, Ningxia
Impact:
Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Status: Scheduled
Scheduled Window: September 18, 2026, 16:00 - September 19, 2026, 00:00 (America/Los_Angeles)
Locations: Ashburn, Bogota, Brasilia, Calgary, Chia, Chicago, Dallas, Denver, Guadalajara, Lima, Los Angeles, Mexico City, Miami, Moncks Corner, Monterrey, New York City, Phoenix, Quebec, Rio de Janeiro, Salt Lake City, San Francisco, San Jose, Sao Paulo, The Dalles, Toronto
Impact:
Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.