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Secondary SASE Health

You've been redirected to our secondary SASE Health because the primary site is currently undergoing maintenance.

All service availability data displayed here is identical to the primary SASE Health.

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Scheduled Maintenance : Prisma Access
In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: May 30, 2026, 16:00 - 22:00 (UTC)

Locations: Auckland, Mumbai, Seoul, Singapore, Sydney, Tokyo

Impact:

This maintenance only impacts select AWS-hosted locations within the Asia-Pacific (APAC) region. During this time users will not be able to access websites that traverse via ticketmaster solution.






You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/
May 30, 2026 - 16:03 UTC
Scheduled -

Status: Scheduled

Scheduled Window: May 30, 2026, 09:00 - 15:00 (America/Los_Angeles)

Locations: Auckland, Mumbai, Seoul, Singapore, Sydney, Tokyo

Impact:

This maintenance only impacts select AWS-hosted locations within the Asia-Pacific (APAC) region. During this time users will not be able to access websites that traverse via ticketmaster solution.





We will provide updates when maintenance begins.
May 30, 2026 16:00-22:00 UTC
Scheduled Maintenance : Prisma Access
Update -

Update: Changes to Impact.

Status: In Progress

Scheduled Window: May 23, 2026, 00:06 - June 22, 2026, 22:03 (UTC)

Locations: Ashburn, Auckland, Barcelona, Bogota, Brasilia, Brisbane, Calgary, Cape Town, Chennai, Chia, Chicago, Colombo, Dallas, Denver, Dubai, Dublin, Eemshaven, Frankfurt, Guadalajara, Hamburg, Hong Kong, Hyderabad, Islamabad, Jeddah, Jerusalem, Johannesburg, Karachi, Lagos, Lahore, Lima, London, Los Angeles, Madrid, Manama, Marseille, Melbourne, Mexico City, Miami, Moncks Corner, Monterrey, Moscow, Mumbai, Munich, New Delhi, New York City, Osaka, Paris, Perth, Phoenix, Port Moresby, Prague, Quebec, Rio de Janeiro, Riyadh, Rotterdam, Saint Petersburg, Salt Lake City, San Francisco, San Jose, Sao Paulo, Seoul, Singapore, Sydney, The Dalles, Tokyo, Toronto

Impact:

Dear Customers,

Please be advised that CVE-2026-0257 (https://security.paloaltonetworks.com/CVE-2026-0257) was upgraded to a "High" severity rating and we are therefore updating the advisory. The advisory applies to Prisma Access customers with Mobile User Gateways Deployment in conjunction with on-premises GlobalProtect Next-Generation Firewall (NGFW) gateways.


Palo Alto Networks will implement enhanced security measures for all Prisma Access deployments that use authentication override cookie feature enabled during the upcoming weekend. Consequently, the following actions are mandatory for all administrators:


Required Actions:

Provision Dedicated Authentication Certificates: It is strongly recommended that administrators allocate a dedicated certificate specifically for authentication override cookies. This measure is essential for protecting network infrastructure. Please ensure this certificate is stored securely to maintain its confidentiality and integrity.


Update PAN-OS versions for the On-Premises External NGFW Gateways: Please update all on-premises NGFW in a hybrid Prisma Access deployment to the suggested PAN-OS version addressing CVE-2026-0257, as detailed in the security advisory shared in the below link:

https://security.paloaltonetworks.com/CVE-2026-0257


Failure to upgrade the on-premises external NGFW gateway will result in GlobalProtect users being prompted for re-authentication, regardless of the presence of a valid authentication cookie.



You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/
May 29, 2026 - 23:13 UTC
In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: May 23, 2026, 00:06 - June 22, 2026, 22:03 (UTC)

Locations: Ashburn, Auckland, Barcelona, Bogota, Brasilia, Brisbane, Calgary, Cape Town, Chennai, Chia, Chicago, Colombo, Dallas, Denver, Dubai, Dublin, Eemshaven, Frankfurt, Guadalajara, Hamburg, Hong Kong, Hyderabad, Islamabad, Jeddah, Jerusalem, Johannesburg, Karachi, Lagos, Lahore, Lima, London, Los Angeles, Madrid, Manama, Marseille, Melbourne, Mexico City, Miami, Moncks Corner, Monterrey, Moscow, Mumbai, Munich, New Delhi, New York City, Osaka, Paris, Perth, Phoenix, Port Moresby, Prague, Quebec, Rio de Janeiro, Riyadh, Rotterdam, Saint Petersburg, Salt Lake City, San Francisco, San Jose, Sao Paulo, Seoul, Singapore, Sydney, The Dalles, Tokyo, Toronto

Impact:

This notification is to inform you of deployment alternatives that you must consider prior to upgrading your On-Prem GlobalProtect Gateways and Portals to PAN-OS versions that address CVE-2026-0257. The recommended PANOS version that addresses this CVE as listed in the below link:


https://security.paloaltonetworks.com/CVE-2026-0257


Required Action:

Best Practice Security Measure: It is strongly recommended that administrators provision a dedicated certificate specifically for the authentication override cookie. This action serves as the primary safeguard for your network infrastructure. Maintain the integrity of this certificate by ensuring it is stored in a secure manner and remains confidential


Upgrade Methodology: PAN-OS versions addressing CVE-2026-0257 (https://security.paloaltonetworks.com/CVE-2026-0257) introduces a default behavior change for GlobalProtect gateways. To maintain seamless connectivity across On-Prem GlobalProtect Gateways and Prisma Access Mobile User Gateways, organizations should select one of the following options:


  • Option 1: Should an organization elect to accept the default behavior, please reach out to the Palo Alto Networks Support team to setup a change request on Prisma Access and co-ordinate change management window

  • Option 2: Administrators must execute the following CLI command on the On-Prem GlobalProtect Gateway following the installation of the recommended PAN-OS versions

CLI Command: set global-protect enable-auth-override-cookie-hmac no

This approach requires no formal coordination with Palo Alto Networks Support teams.



You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/
May 23, 2026 - 00:14 UTC
Scheduled -

Status: Scheduled

Scheduled Window: May 22, 2026, 17:06 - June 22, 2026, 15:03 (America/Los_Angeles)

Locations: Ashburn, Auckland, Barcelona, Bogota, Brasilia, Brisbane, Calgary, Cape Town, Chennai, Chia, Chicago, Colombo, Dallas, Denver, Dubai, Dublin, Eemshaven, Frankfurt, Guadalajara, Hamburg, Hong Kong, Hyderabad, Islamabad, Jeddah, Jerusalem, Johannesburg, Karachi, Lagos, Lahore, Lima, London, Los Angeles, Madrid, Manama, Marseille, Melbourne, Mexico City, Miami, Moncks Corner, Monterrey, Moscow, Mumbai, Munich, New Delhi, New York City, Osaka, Paris, Perth, Phoenix, Port Moresby, Prague, Quebec, Rio de Janeiro, Riyadh, Rotterdam, Saint Petersburg, Salt Lake City, San Francisco, San Jose, Sao Paulo, Seoul, Singapore, Sydney, The Dalles, Tokyo, Toronto

Impact:

This notification is to inform you of deployment alternatives that you must consider prior to upgrading your On-Prem GlobalProtect Gateways and Portals to PAN-OS versions that address CVE-2026-0257. The recommended PANOS version that addresses this CVE as listed in the below link:


https://security.paloaltonetworks.com/CVE-2026-0257


Required Action:

Best Practice Security Measure: It is strongly recommended that administrators provision a dedicated certificate specifically for the authentication override cookie. This action serves as the primary safeguard for your network infrastructure. Maintain the integrity of this certificate by ensuring it is stored in a secure manner and remains confidential


Upgrade Methodology: PAN-OS versions addressing CVE-2026-0257 (https://security.paloaltonetworks.com/CVE-2026-0257) introduces a default behavior change for GlobalProtect gateways. To maintain seamless connectivity across On-Prem GlobalProtect Gateways and Prisma Access Mobile User Gateways, organizations should select one of the following options:


  • Option 1: Should an organization elect to accept the default behavior, please reach out to the Palo Alto Networks Support team to setup a change request on Prisma Access and co-ordinate change management window

  • Option 2: Administrators must execute the following CLI command on the On-Prem GlobalProtect Gateway following the installation of the recommended PAN-OS versions

CLI Command: set global-protect enable-auth-override-cookie-hmac no

This approach requires no formal coordination with Palo Alto Networks Support teams.


We will provide updates when maintenance begins.
May 23, 2026 00:06 - Jun 22, 2026 22:03 UTC
Prisma Access: Cloud Networking issue affecting services within the UAE region (SP-536) : Prisma Access Mobile Users
Update - Customer Impact: We continue to see ongoing issues in the UAE and Bahrain regions due to cloud provider instability. While recovery efforts are in progress, some failures persist, and new onboarding of Remote Network (RN) and Service Connection (SC) in these regions may fail at this time.

We strongly recommend avoiding UAE and Bahrain for now and migrating workloads to alternate regions (e.g., Qatar, Saudi Arabia, India, Europe, or APAC) based on latency and data requirements.

Workaround: We recommend affected users reconnect to the nearest locations where they have Prisma Access onboarding in place.
Apr 01, 2026 - 06:16 UTC
Update - Update: Changes to Customer Impact.

Status: Investigating
Severity: Degraded
Affected Locations: Dubai, Manama
Customer Impact: Update: Changes to Customer Impact

Status: Investigating

Customer Impact:

The emergency upgrades to the Bahrain region have been completed. We continue to see a few failures and are trying to address the failures with the cloud provider.

Concurrently, teams are working on mitigating UAE data plane connectivity.

Our engineering team have started to recover Bahrain location Mobile Users and all of Remote Network (RN) and Service Connection (SC) data plane have been restored.

We are working closely with our cloud provider to restore affected services in the UAE and Bahrain regions. Please note that the new onboarding of Remote Network (RN) and Service Connection (SC) is expected to fail in the UAE and Bahrain region at this time. We strongly recommend not pushing any new onboarding in the UAE and Bahrain until this incident is closed.

Workaround: We recommend affected users reconnect to the nearest locations where they have Prisma Access onboarding in place.

Establish Redundant Tunnels: We advise configuring a new set of IPsec tunnels from your affected Data Centers and Branch sites to the next nearest Service Connection (SC) and Remote Network (RN) nodes proximal to the UAE (For example: Qatar, Saudi Arabia, Israel, India West and Germany Central or any other regions you may have in Europe and Asia). You are encouraged to establish tunnels with your existing SC and RN onboarding as well. There may be a slight increase in latency when connecting through the other regions.

We will provide updates as we learn more.
Workaround: We recommend the affected users reconnecting to the nearest locations where they have Prisma Access onboarding in

We will provide updates as we learn more.
Mar 02, 2026 - 23:33 UTC
Update - Update: Changes to Customer Impact.

Status: Investigating
Severity: Degraded
Affected Locations: Dubai, Manama
Customer Impact: Update: Changes to Customer Impact

Status: Investigating

Customer Impact:

Our engineering team have started to recover Bahrain location Mobile Users and all of Remote Network (RN) and Service Connection (SC) data plane have been restored.

Next update will posted after the emergency  Bahrain location Mobile Users dataplane upgrade is completed.  
Concurrently, teams are working on mitigating UAE data plane connectivity.

We are working closely with our cloud provider to restore affected services in the UAE and Bahrain regions. Please note that the new onboarding of Remote Network (RN) and Service Connection (SC) is expected to fail in the UAE and Bahrain region at this time. We strongly recommend not pushing any new onboarding in the UAE and Bahrain until this incident is closed.

Workaround: We recommend affected users reconnect to the nearest locations where they have Prisma Access onboarding in place.

Establish Redundant Tunnels: We advise configuring a new set of IPsec tunnels from your affected Data Centers and Branch sites to the next nearest Service Connection (SC) and Remote Network (RN) nodes proximal to the UAE (For example: Qatar, Saudi Arabia, Israel, India West and Germany Central or any other regions you may have in Europe and Asia). You are encouraged to establish tunnels with your existing SC and RN onboarding as well. There may be a slight increase in latency when connecting through the other regions.

We will provide updates as we learn more.
Workaround: We recommend the affected users reconnecting to the nearest locations where they have Prisma Access onboarding in

We will provide updates as we learn more.
Mar 02, 2026 - 12:53 UTC
Update - Update: Changes to Customer Impact.

Status: Investigating
Severity: Degraded
Affected Locations: Dubai, Manama
Customer Impact: Update: Changes to Customer Impact

Status: Investigating

Customer Impact:

Our engineering team has recovered Bahrain location Remote Network (RN) and Service Connection (SC) data plane connectivity for affected nodes.
Teams are working on mitigating Mobile User (MU) SPNs and UAE Remote Network (RN) and Service Connection (SC) data plane connectivity earlier recovered have been marked as degraded.

We are working closely with our cloud provider to restore affected services in the UAE and Bahrain regions. Please note that the new onboarding of Remote Network (RN) and Service Connection (SC) is expected to fail in the UAE and Bahrain region at this time. We strongly recommend not pushing any new onboarding in the UAE and Bahrain until this incident is closed.

Workaround: We recommend affected users reconnect to the nearest locations where they have Prisma Access onboarding in place.

Establish Redundant Tunnels: We advise configuring a new set of IPsec tunnels from your affected Data Centers and Branch sites to the next nearest Service Connection (SC) and Remote Network (RN) nodes proximal to the UAE (For example: Qatar, Saudi Arabia, Israel, India West and Germany Central or any other regions you may have in Europe and Asia). You are encouraged to establish tunnels with your existing SC and RN onboarding as well. There may be a slight increase in latency when connecting through the other regions.

We will provide updates as we learn more.
Workaround: We recommend the affected users reconnecting to the nearest locations where they have Prisma Access onboarding in

We will provide updates as we learn more.
Mar 02, 2026 - 10:13 UTC
Update - Update: Changes to Edge Location, Customer Impact.

Status: Investigating
Severity: Degraded
Affected Locations: Dubai, Manama
Customer Impact: Update: Changes to Customer Impact

Status: Investigating


Customer Impact: 
We have identified an issue with Prisma Access location Bahrain and are actively working on mitigating the issue with highest priority. 

Our engineering team has recovered Remote Network (RN) and Service Connection (SC) data plane connectivity for affected nodes and is working on mitigating Mobile User (MU) SPNs.

We are working closely with our cloud provider to restore affected services in the UAE region. Please note that the new onboarding of Remote Network (RN) and Service Connection (SC) is expected to fail in the UAE region at this time. We strongly recommend not pushing any new onboarding in the UAE until this incident is closed.

Workaround: We recommend affected users reconnect to the nearest locations where they have Prisma Access onboarding in place.

Establish Redundant Tunnels: We advise configuring a new set of IPsec tunnels from your affected Data Centers and Branch sites to the next nearest Service Connection (SC) and Remote Network (RN) nodes proximal to the UAE (For example: Qatar, Saudi Arabia, Israel, India West and Germany Central or any other regions you may have in Europe and Asia). You are encouraged to establish tunnels with your existing SC and RN onboarding as well. There may be a slight increase in latency when connecting through the other regions.

We will provide updates as we learn more.
Workaround: We recommend the affected users reconnecting to the nearest locations where they have Prisma Access onboarding in

We will provide updates as we learn more.
Mar 02, 2026 - 07:03 UTC
Update - Update: Changes to Customer Impact.

Status: Investigating
Severity: Degraded
Affected Locations: Dubai
Customer Impact: Update: Changes to Customer Impact

Status: Investigating

Customer Impact: Our engineering team has recovered Remote Network (RN) and Service Connection (SC) data plane connectivity for affected nodes and is working on mitigating Mobile User (MU) SPNs.

We are working closely with our cloud provider to restore affected services in the UAE region. Please note that the new onboarding of Remote Network (RN) and Service Connection (SC) is expected to fail in the UAE region at this time. We strongly recommend not pushing any new onboarding in the UAE until this incident is closed.

Workaround: We recommend affected users reconnect to the nearest locations where they have Prisma Access onboarding in place.

Establish Redundant Tunnels: We advise configuring a new set of IPsec tunnels from your affected Data Centers and Branch sites to the next nearest Service Connection (SC) and Remote Network (RN) nodes proximal to the UAE (For example: Bahrain, Qatar, Saudi Arabia, Israel, India West and Germany Central or any other regions you may have in Europe and Asia). You are encouraged to establish tunnels with your existing SC and RN onboarding as well. There may be a slight increase in latency when connecting through the other regions.

We will provide updates as we learn more.
Workaround: We recommend the affected users reconnecting to the nearest locations where they have Prisma Access onboarding in

We will provide updates as we learn more.
Mar 02, 2026 - 05:23 UTC
Update - Update: Changes to Customer Impact.

Status: Investigating
Severity: Degraded
Affected Locations: Dubai
Customer Impact: Update: Investigation Continues
We are continuing to work closely with our cloud provider to restore affected services in the UAE region.
To help unblock customers and improve connection resiliency during this time—especially when setting up additional Remote Network (RN) or Service Connection (SC) deployments—we recommend reviewing your configuration for the following features:

Withdraw Static Routes if Service Connection or Remote Network IPSec tunnel is down: This ensures that traffic is not routed to a dead-end if a tunnel fails. (Note: Tunnel monitoring must be enabled).

Allow asymmetric routing and load sharing across Service Connections: This allows for better redundancy and load balancing across multiple service connections.

Detailed configuration steps for these features can be found in our documentation here:
https://docs.paloaltonetworks.com/prisma-access/administration/prisma-access-service-connections/configure-a-service-connection

We will provide further updates as more information becomes available.
Workaround: We recommend the affected users reconnecting to the nearest locations where they have Prisma Access onboarding in

We will provide updates as we learn more.
Mar 01, 2026 - 23:53 UTC
Update - Update: Changes to Customer Impact.

Status: Investigating
Severity: Degraded
Affected Locations: Dubai
Customer Impact: We are providing an update regarding the ongoing cloud networking issue affecting Prisma Access services in the UAE region as mentioned in the below status page.

The Prisma Access team continues to work in close collaboration with the cloud provider to restore full service. To help unblock your business operations while restoration efforts are underway, we highly recommend taking the following proactive measures.

Recommended Mitigation Steps for SCs and RNs:

Establish Redundant Tunnels: We advise configuring a new set of IPsec tunnels from your affected Data Centers and Branch sites to the next nearest Service Connection (SC) and Remote Network (RN) nodes proximal to the UAE (For example, Bahrain, Qatar, Saudi Arabia, Israel. Or any other regions that you may have in Europe and Asia). You are encouraged to establish tunnels with your existing SC and RN onboarding as well. There may be a slight increase in latency when connecting through the other regions.

New Deployments: If your organization does not have alternative SC or RN nodes currently deployed outside of the UAE, we strongly encourage the creation of new deployments in neighboring regions to ensure path redundancy. Please ensure to add/update the necessary routing policies for seamless user experience.

Update Allow Lists: Please be aware that creating new SC and RN deployments will result in the allocation of new IP addresses. Ensure these new IPs are added to your internal allow lists and security policies, as necessary, to maintain seamless operations.



Recommended Mitigation Steps for Gateways, Explicit Proxy (aka SWG) Nodes:
Deploy Gateways and Explicit Proxy nodes across other regions closer to the UAE (For example, Bahrain, Qatar, Saudi Arabia, Israel. Or any other regions that you may have in Europe and Asia). The customers are also expected to allow list the IPs that will be allocated as part of these new regional onboarding.


We understand the impact this has on your connectivity and are prioritizing the resolution with our cloud partner. Further updates will be posted to our Status Page as they become available.

Thank you for your patience and cooperation.

Prisma Access SRE Team
Workaround: We recommend the affected users reconnecting to the nearest locations where they have Prisma Access onboarding in

We will provide updates as we learn more.
Mar 01, 2026 - 22:03 UTC
Update - Update: Changes to Customer Impact.

Status: Investigating
Severity: Degraded
Affected Locations: Dubai
Customer Impact: We are continuing to work closely with our cloud provider to restore the affected services and resolve the networking issues in the UAE region. We will provide further updates as more information becomes available.
Workaround: We recommend the affected users reconnecting to the nearest locations where they have Prisma Access onboarding in

We will provide updates as we learn more.
Mar 01, 2026 - 20:33 UTC
Identified - We are currently investigating an issue affecting Prisma Access Mobile Users

Status: Investigating
Severity: Degraded
Affected Locations: Dubai
Customer Impact: We are currently investigating a cloud networking issue that is affecting both control plane and dataplane services within the United Arab Emirates (UAE) region.

Key Details & Impact

Affected Components: The issue impacts traffic originating and egressing out of the UAE.

Dataplane Impact: We are observing connectivity issues leading to IPSec tunnel and networking failures beginning March 1, 2026 at 1:17 PM UTC.

We are continuing to work with the cloud provider to address the issue
Workaround: We recommend the affected users reconnecting to the nearest locations where they have Prisma Access onboarding in

We will provide updates as we learn more.
Mar 01, 2026 - 14:04 UTC
SLS UAE service degradation (SP-537) : Strata Logging Service
Identified - We are currently investigating an issue affecting Strata Logging Service

Status: Investigating
Severity: Degraded
Affected Locations: Doha
Customer Impact: SLS customers in the UAE region may be experiencing degraded performance when accessing SLS logs, PANOS FWs will intermittently disconnect, and there will be a delay in log processing.

We are continuing to work closely with our cloud provider to restore the affected services and resolve the networking issues in the UAE region. We will provide further updates as more information becomes available. For details on the cloud provider, refer to https://health.aws.amazon.com/health/status
Workaround: No workaround available

We will provide updates as we learn more.
Mar 02, 2026 - 07:47 UTC
Prisma Access : AWS Bahrain Deployments
Investigating -

Status: Investigating

Severity: Degraded

Locations: Manama

Impact:

Due to ongoing infrastructure instability currently affecting the AWS Bahrain (me-south-1) region, we are advising all customers to review their current deployments. To ensure uninterrupted service continuity and maintain optimal performance, we recommend transitioning your active deployments to a more stable compute region.

Workaround:

Our current recommendation is to prioritize redeployment to AWS regions in Europe or India.


An incident has been identified. We are actively investigating to restore services.
Mar 26, 2026 - 12:39 UTC
Prisma Access Under Maintenance
Configuration Under Maintenance
Mobile Users Under Maintenance
Remote Networks Under Maintenance
Service connections Under Maintenance
Explicit Proxy Under Maintenance
ZTNA Connector Operational
Prisma Access Fedramp Mod Under Maintenance
Configuration Under Maintenance
Mobile Users Operational
Remote Networks Operational
Service connections Operational
Explicit Proxy Operational
ZTNA Connector Operational
Prisma Access Fedramp High Under Maintenance
Configuration Under Maintenance
Mobile Users Operational
Remote Networks Operational
Service connections Operational
Explicit Proxy Operational
ZTNA Connector Operational
Prisma Access China Under Maintenance
Configuration Under Maintenance
Mobile Users Operational
Remote Networks Operational
Service connections Operational
Explicit Proxy Operational
ZTNA Connector Operational
Prisma SDWAN Operational
Configuration Operational
Alarms & Alerts Operational
CloudBlades Operational
Device Status Operational
Metrics & Stats Operational
Topology Operational
UI & Portal Access Operational
Customer Network Operational
Prisma SDWAN Fedramp Mod Operational
Configuration Operational
Alarms & Alerts Operational
CloudBlades Operational
Device Status Operational
Metrics & Stats Operational
Topology Operational
UI & Portal Access Operational
Customer Network Operational
Prisma SDWAN Fedramp High Operational
Customer Network Operational
UI & Portal Access Operational
Topology Operational
Metrics & Stats Operational
Device Status Operational
CloudBlades Operational
Configuration Operational
Alarms & Alerts Operational
Prisma Access Agent Manager Operational
Prisma Browser Operational
Admin Console Operational
Browser Access Operational
Private Apps Operational
Browser Updates Operational
Browser Productivity Features Operational
Prisma Browser for Business Operational
Admin Console Operational
Browser Access Operational
Browser Updates Operational
Browser Productivity Features Operational
Visibility and Reporting Operational
Cloud Identity Engine Operational
Strata Cloud Manager Operational
Application Experience (ADEM) Operational
Visibility & Reporting Operational
Visibility & Insights Operational
AIOPS Operational
Strata Copilot Operational
Cloud Manager Operational
Cloud Discovery Operational
IOCSearch Operational
Cloud IP-Tag Collection Operational
Cloud Deployment Operational
Next-Gen Trust Security (NGTS) Operational
HUB Operational
Strata Logging Service Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance (SP-465) : Prisma Access China Jun 5, 2026 16:30 - Jun 6, 2026 00:30 UTC

Update - Update: Changes to Maintenance Scheduled Start, Maintenance Scheduled End.

Status: Scheduled
Scheduled Window: June 05, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.
Jan 20, 2026 - 23:45 UTC
Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: May 29, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.
Jan 15, 2026 - 22:22 UTC

Scheduled Maintenance (SP-375) : Prisma Access Jun 5, 2026 23:00 - Jun 6, 2026 07:00 UTC

Update - Update: Changes to Maintenance Scheduled Start, Maintenance Scheduled End, Customer Impact.

Status: Scheduled
Scheduled Window: June 05, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.
Jan 21, 2026 - 00:06 UTC
Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: May 29, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance

We will provide updates when maintenance begins.
Jan 15, 2026 - 05:38 UTC

Scheduled Maintenance : Prisma SDWAN Fedramp Mod Jun 8, 2026 05:30-09:30 UTC

Status: Scheduled

Scheduled Window: June 08, 2026, 05:30 - 09:30 (UTC)

Locations: Oregon

Impact:

The Prisma SDWAN FedRAMP Moderate Control Plane - AMER1 (Rogers) upgrade is scheduled for Friday, May 8th June, 2026, from 5:30 to 9:30 UTC. During this time, UI and API access to the portal will be unavailable.


You can track service status, maintenance-related updates, and sign up for notifications at https://sase.status.paloaltonetworks.com


If you have any questions, please open a case at https://support.paloaltonetworks.com

We will provide updates when maintenance begins.
Posted on May 20, 2026 - 05:13 UTC

Scheduled Maintenance (SP-466) : Prisma Access China Jun 12, 2026 16:30 - Jun 13, 2026 00:30 UTC

Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: June 12, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.
Posted on Jan 15, 2026 - 22:28 UTC

Scheduled Maintenance (SP-448) : Prisma Access Fedramp High Jun 12, 2026 22:00 - Jun 13, 2026 04:00 UTC

Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: June 12, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp High

We will provide updates when maintenance begins.
Posted on Jan 15, 2026 - 22:13 UTC

Scheduled Maintenance (SP-334) : Prisma Access Fedramp Mod Jun 12, 2026 22:00 - Jun 13, 2026 04:00 UTC

Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: June 12, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp Moderate

We will provide updates when maintenance begins.
Posted on Jan 15, 2026 - 05:12 UTC

Scheduled Maintenance (SP-376) : Prisma Access Jun 12, 2026 23:00 - Jun 13, 2026 07:00 UTC

Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: June 12, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance

We will provide updates when maintenance begins.
Posted on Jan 15, 2026 - 05:38 UTC
May 30, 2026
Scheduled Maintenance (SP-333) : Prisma Access Fedramp Mod
Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: May 29, 2026, 22:00 - May 30, 2026, 04:00 (UTC)

Locations: Ashburn, Dallas, Denver, Los Angeles, Moncks Corner, Oregon, Quebec, Salt Lake City, Sao Paulo, The Dalles, Virginia

Impact:

Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted


You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.
May 30, 04:04 UTC
In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: May 29, 2026, 22:00 - May 30, 2026, 04:00 (UTC)

Locations: Ashburn, Dallas, Denver, Los Angeles, Moncks Corner, Oregon, Quebec, Salt Lake City, Sao Paulo, The Dalles, Virginia

Impact:

Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted


You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/
May 29, 22:05 UTC
Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: May 29, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp Moderate

We will provide updates when maintenance begins.
Jan 15, 05:12 UTC
Scheduled Maintenance (SP-447) : Prisma Access Fedramp High
Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: May 29, 2026, 22:00 - May 30, 2026, 04:00 (UTC)

Locations: Ashburn, Dallas, Denver, Los Angeles, Moncks Corner, New York City, Oregon, San Francisco, The Dalles, Virginia

Impact:

Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted


You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.
May 30, 04:04 UTC
In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: May 29, 2026, 22:00 - May 30, 2026, 04:00 (UTC)

Locations: Ashburn, Dallas, Denver, Los Angeles, Moncks Corner, New York City, Oregon, San Francisco, The Dalles, Virginia

Impact:

Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted


You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/
May 29, 22:04 UTC
Update - Update: Changes to Customer Impact.

Status: Scheduled
Scheduled Window: May 29, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.
Jan 21, 00:05 UTC
Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: May 29, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp High

We will provide updates when maintenance begins.
Jan 15, 21:58 UTC
Scheduled Maintenance : Cloud Identity Engine
Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: May 29, 2026, 21:00 - May 30, 2026, 00:00 (UTC)

Locations: Council Bluffs, Doha, Eemshaven, Frankfurt, Jakarta, London, Madrid, Milan, Montreal, Mumbai, Paris, Riyadh, São Paulo, Warsaw, Zurich

Impact:

We have scheduled maintenance for Cloud Identity Engine in Switzerland, Italy, Spain , France, Poland, Qatar ,Israel, Saudi Arabia , South Africa , India, Netherlands/Europe , US FedRAMP- IL2 , Germany , Assured Workload Germany, US, United Kingdom, Canada, US FedRamp- IL4 and Brazil.


May 29th , 2026 21:00 UTC


Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.


You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.
May 30, 00:04 UTC
In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: May 29, 2026, 21:00 - May 30, 2026, 00:00 (UTC)

Locations: Council Bluffs, Doha, Eemshaven, Frankfurt, Jakarta, London, Madrid, Milan, Montreal, Mumbai, Paris, Riyadh, São Paulo, Warsaw, Zurich

Impact:

We have scheduled maintenance for Cloud Identity Engine in Switzerland, Italy, Spain , France, Poland, Qatar ,Israel, Saudi Arabia , South Africa , India, Netherlands/Europe , US FedRAMP- IL2 , Germany , Assured Workload Germany, US, United Kingdom, Canada, US FedRamp- IL4 and Brazil.


May 29th , 2026 21:00 UTC


Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.


You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/
May 29, 21:05 UTC
Update -

Update: Maintenance details updated.

Status: Scheduled

Scheduled Window: May 29, 2026, 21:00 - May 30, 2026, 00:00 (UTC)

Locations: Council Bluffs, Doha, Eemshaven, Frankfurt, Jakarta, London, Madrid, Milan, Montreal, Mumbai, Paris, Riyadh, São Paulo, Warsaw, Zurich

Impact:

We have scheduled maintenance for Cloud Identity Engine in Switzerland, Italy, Spain , France, Poland, Qatar ,Israel, Saudi Arabia , South Africa , India, Netherlands/Europe , US FedRAMP- IL2 , Germany , Assured Workload Germany, US, United Kingdom, Canada, US FedRamp- IL4 and Brazil.


May 29th , 2026 21:00 UTC


Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.


You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/
May 28, 19:13 UTC
Scheduled -

Status: Scheduled

Scheduled Window: May 29, 2026, 14:00 - 17:00 (UTC)

Locations: Council Bluffs, Doha, Eemshaven, Frankfurt, Jakarta, London, Madrid, Milan, Montreal, Mumbai, Paris, Riyadh, São Paulo, Warsaw, Zurich

Impact:

We have scheduled maintenance for Cloud Identity Engine in Switzerland, Italy, Spain , France, Poland, Qatar ,Israel, Saudi Arabia , South Africa , India, Netherlands/Europe , US FedRAMP- IL2 , Germany , Assured Workload Germany, US, United Kingdom, Canada, US FedRamp- IL4 and Brazil.


May 29th , 2026 21:00 UTC


Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

We will provide updates when maintenance begins.
May 28, 19:01 UTC
May 29, 2026
Strata Cloud Manager : Service Update: Strata Cloud Manager left navigation issue
Resolved -

Status: Resolved

Severity: Disruption

Locations: Council Bluffs, Montreal, Toronto

Impact:

We are currently experiencing an issue that is causing the NGFW Section, Feature Adoption, CDSS Adoption, and PAN-OS CVE dashboards to be temporarily hidden from the left navigation menu.

Please be assured that your underlying data, firewalls, and configurations are completely unaffected. Our engineering team is actively investigating the root cause to restore full visibility as quickly as possible. We apologize for the inconvenience and will provide updates here.

Workaround:

Page refresh may have occasional success.


The incident has been fully resolved and all services are operational.
May 29, 23:20 UTC
Monitoring -

Status: Monitoring

Severity: Disruption

Locations: Council Bluffs, Montreal, Toronto

Impact:

We are currently experiencing an issue that is causing the NGFW Section, Feature Adoption, CDSS Adoption, and PAN-OS CVE dashboards to be temporarily hidden from the left navigation menu.

Please be assured that your underlying data, firewalls, and configurations are completely unaffected. Our engineering team is actively investigating the root cause to restore full visibility as quickly as possible. We apologize for the inconvenience and will provide updates here.

Workaround:

Page refresh may have occasional success.


A fix has been implemented. We are actively monitoring to ensure full restoration of services.
May 28, 23:01 UTC
Investigating -

Status: Investigating

Severity: Disruption

Locations: Council Bluffs, Montreal, Toronto

Impact:

We are currently experiencing an issue that is causing the NGFW Section, Feature Adoption, CDSS Adoption, and PAN-OS CVE dashboards to be temporarily hidden from the left navigation menu.

Please be assured that your underlying data, firewalls, and configurations are completely unaffected. Our engineering team is actively investigating the root cause to restore full visibility as quickly as possible. We apologize for the inconvenience and will provide updates here.

Workaround:

Page refresh may have occasional success.


An incident has been identified. We are actively investigating to restore services.
May 28, 21:30 UTC
Scheduled Maintenance : Prisma Access
Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: May 29, 2026, 16:30 - 20:30 (UTC)

Locations: Ashburn, Auckland, Barcelona, Bogota, Brasilia, Brisbane, Calgary, Cape Town, Chennai, Chia, Chicago, Colombo, Dallas, Denver, Dubai, Dublin, Eemshaven, Frankfurt, Guadalajara, Hamburg, Hong Kong, Hyderabad, Islamabad, Jeddah, Jerusalem, Johannesburg, Karachi, Lagos, Lahore, Lima, London, Los Angeles, Madrid, Manama, Marseille, Melbourne, Mexico City, Miami, Moncks Corner, Monterrey, Moscow, Mumbai, Munich, New Delhi, New York City, Osaka, Paris, Perth, Phoenix, Port Moresby, Prague, Quebec, Rio de Janeiro, Riyadh, Rotterdam, Saint Petersburg, Salt Lake City, San Francisco, San Jose, Sao Paulo, Seoul, Singapore, Sydney, The Dalles, Tokyo, Toronto

Impact:

Scheduled maintenance activity for Remote Browser Isolation Management Plane on Friday 29th May 2026 for Prisma Access China and Commercial environments.


Remote Browser Isolation team will be performing a scheduled maintenance on the infrastructure. Customers using RBI service might witness intermittent performance degradation during this maintenance window.


When: Friday 29th May 2026, from 4.30 PM UTC to 8.30 PM UTC.


You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.
May 29, 20:34 UTC
In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: May 29, 2026, 16:30 - 20:30 (UTC)

Locations: Ashburn, Auckland, Barcelona, Bogota, Brasilia, Brisbane, Calgary, Cape Town, Chennai, Chia, Chicago, Colombo, Dallas, Denver, Dubai, Dublin, Eemshaven, Frankfurt, Guadalajara, Hamburg, Hong Kong, Hyderabad, Islamabad, Jeddah, Jerusalem, Johannesburg, Karachi, Lagos, Lahore, Lima, London, Los Angeles, Madrid, Manama, Marseille, Melbourne, Mexico City, Miami, Moncks Corner, Monterrey, Moscow, Mumbai, Munich, New Delhi, New York City, Osaka, Paris, Perth, Phoenix, Port Moresby, Prague, Quebec, Rio de Janeiro, Riyadh, Rotterdam, Saint Petersburg, Salt Lake City, San Francisco, San Jose, Sao Paulo, Seoul, Singapore, Sydney, The Dalles, Tokyo, Toronto

Impact:

Scheduled maintenance activity for Remote Browser Isolation Management Plane on Friday 29th May 2026 for Prisma Access China and Commercial environments.


Remote Browser Isolation team will be performing a scheduled maintenance on the infrastructure. Customers using RBI service might witness intermittent performance degradation during this maintenance window.


When: Friday 29th May 2026, from 4.30 PM UTC to 8.30 PM UTC.


You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/
May 29, 16:34 UTC
Scheduled -

Status: Scheduled

Scheduled Window: May 29, 2026, 16:30 - 20:30 (UTC)

Locations: Ashburn, Auckland, Barcelona, Bogota, Brasilia, Brisbane, Calgary, Cape Town, Chennai, Chia, Chicago, Colombo, Dallas, Denver, Dubai, Dublin, Eemshaven, Frankfurt, Guadalajara, Hamburg, Hong Kong, Hyderabad, Islamabad, Jeddah, Jerusalem, Johannesburg, Karachi, Lagos, Lahore, Lima, London, Los Angeles, Madrid, Manama, Marseille, Melbourne, Mexico City, Miami, Moncks Corner, Monterrey, Moscow, Mumbai, Munich, New Delhi, New York City, Osaka, Paris, Perth, Phoenix, Port Moresby, Prague, Quebec, Rio de Janeiro, Riyadh, Rotterdam, Saint Petersburg, Salt Lake City, San Francisco, San Jose, Sao Paulo, Seoul, Singapore, Sydney, The Dalles, Tokyo, Toronto

Impact:

Scheduled maintenance activity for Remote Browser Isolation Management Plane on Friday 29th May 2026 for Prisma Access China and Commercial environments.


Remote Browser Isolation team will be performing a scheduled maintenance on the infrastructure. Customers using RBI service might witness intermittent performance degradation during this maintenance window.


When: Friday 29th May 2026, from 4.30 PM UTC to 8.30 PM UTC.

We will provide updates when maintenance begins.
May 14, 22:51 UTC
Scheduled Maintenance : Prisma Access China
Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: May 29, 2026, 16:30 - 20:30 (UTC)

Locations: Beijing, Hong Kong, Ningxia

Impact:

Scheduled maintenance activity for Remote Browser Isolation Management Plane on Friday 29th May 2026 for Prisma Access China environment.


Remote Browser Isolation team will be performing a scheduled maintenance on the infrastructure. Customers using RBI service might witness intermittent performance degradation during this maintenance window.


When: Friday 29th May 2026, from 4.30 PM UTC to 8.30 PM UTC.


You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.
May 29, 20:33 UTC
In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: May 29, 2026, 16:30 - 20:30 (UTC)

Locations: Beijing, Hong Kong, Ningxia

Impact:

Scheduled maintenance activity for Remote Browser Isolation Management Plane on Friday 29th May 2026 for Prisma Access China environment.


Remote Browser Isolation team will be performing a scheduled maintenance on the infrastructure. Customers using RBI service might witness intermittent performance degradation during this maintenance window.


When: Friday 29th May 2026, from 4.30 PM UTC to 8.30 PM UTC.


You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/
May 29, 16:34 UTC
Scheduled -

Status: Scheduled

Scheduled Window: May 29, 2026, 16:30 - 20:30 (UTC)

Locations: Beijing, Hong Kong, Ningxia

Impact:

Scheduled maintenance activity for Remote Browser Isolation Management Plane on Friday 29th May 2026 for Prisma Access China environment.


Remote Browser Isolation team will be performing a scheduled maintenance on the infrastructure. Customers using RBI service might witness intermittent performance degradation during this maintenance window.


When: Friday 29th May 2026, from 4.30 PM UTC to 8.30 PM UTC.

We will provide updates when maintenance begins.
May 14, 22:50 UTC
Scheduled Maintenance : Cloud Identity Engine
Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: May 29, 2026, 17:00 - 19:00 (UTC)

Locations: Jakarta, Seoul, Sydney, Taipei, Tokyo

Impact:

We have scheduled maintenance for Cloud Identity Engine in Taiwan, South Korea, Indonesia, Singapore , Japan  and Australia


May 29th, 2026 17:00 UTC


Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.


You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.
May 29, 19:06 UTC
In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: May 29, 2026, 17:00 - 19:00 (UTC)

Locations: Jakarta, Seoul, Sydney, Taipei, Tokyo

Impact:

We have scheduled maintenance for Cloud Identity Engine in Taiwan, South Korea, Indonesia, Singapore , Japan  and Australia


May 29th, 2026 17:00 UTC


Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.


You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/
May 29, 17:04 UTC
Scheduled -

Status: Scheduled

Scheduled Window: May 29, 2026, 17:00 - 19:00 (UTC)

Locations: Jakarta, Seoul, Sydney, Taipei, Tokyo

Impact:

We have scheduled maintenance for Cloud Identity Engine in Taiwan, South Korea, Indonesia, Singapore , Japan  and Australia


May 29th, 2026 17:00 UTC


Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

We will provide updates when maintenance begins.
May 28, 19:01 UTC
Scheduled Maintenance : Cloud Identity Engine
Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: May 29, 2026, 11:30 - 15:30 (UTC)

Locations: Jakarta, Seoul, Taipei

Impact:

Customers may experience intermittent disconnection but no impact is expected . No action items required from customer end.


You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.
May 29, 15:33 UTC
In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: May 29, 2026, 11:30 - 15:30 (UTC)

Locations: Jakarta, Seoul, Taipei

Impact:

Customers may experience intermittent disconnection but no impact is expected . No action items required from customer end.


You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/
May 29, 11:33 UTC
Scheduled -

Status: Scheduled

Scheduled Window: May 29, 2026, 17:00 - 21:00 (Asia/Kolkata)

Locations: Jakarta, Seoul, Taipei

Impact:

Customers may experience intermittent disconnection but no impact is expected . No action items required from customer end.

We will provide updates when maintenance begins.
May 29, 07:44 UTC
Scheduled Maintenance : Cloud Identity Engine
Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: May 28, 2026, 23:00 - May 29, 2026, 03:00 (UTC)

Locations: Jakarta, Seoul, Taipei

Impact:

Customers may experience intermittent disconnection but no impact is expected . No action items required from customer end.


You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.
May 29, 03:04 UTC
In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: May 28, 2026, 23:00 - May 29, 2026, 03:00 (UTC)

Locations: Jakarta, Seoul, Taipei

Impact:

Customers may experience intermittent disconnection but no impact is expected . No action items required from customer end.


You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/
May 28, 23:01 UTC
Scheduled -

Status: Scheduled

Scheduled Window: May 29, 2026, 04:30 - 08:30 (Asia/Kolkata)

Locations: Jakarta, Seoul, Taipei

Impact:

Customers may experience intermittent disconnection but no impact is expected . No action items required from customer end.

We will provide updates when maintenance begins.
May 27, 15:25 UTC
May 28, 2026
May 27, 2026

No incidents reported.

May 26, 2026
Strata Cloud Manager : Log Viewer and SCM Dashboards Impaired in Japan region
Resolved -

Status: Resolved

Severity: Degraded

Locations: Tokyo

Impact:

Log Viewer and SCM Dashboards may see degraded performance in the JP. Team is actively working on the resolution.

Workaround:

Degraded Performance


The incident has been fully resolved and all services are operational.
May 26, 17:59 UTC
Monitoring -

Status: Monitoring

Severity: Degraded

Locations: Tokyo

Impact:

Log Viewer and SCM Dashboards may see degraded performance in the JP. Team is actively working on the resolution.

Workaround:

Degraded Performance


A fix has been implemented. We are actively monitoring to ensure full restoration of services.
May 26, 03:57 UTC
May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026
Scheduled Maintenance : Strata Cloud Manager
Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: May 23, 2026, 05:00 - 10:00 (UTC)

Locations: Council Bluffs, Frankfurt, London, Madrid, Paris, Tel Aviv, Zurich

Impact:

No visible customer impact expected .


You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.
May 23, 10:03 UTC
In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: May 23, 2026, 05:00 - 10:00 (UTC)

Locations: Council Bluffs, Frankfurt, London, Madrid, Paris, Tel Aviv, Zurich

Impact:

No visible customer impact expected .


You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/
May 23, 05:04 UTC
Update -

Update: Maintenance details updated.

Status: Scheduled

Scheduled Window: May 23, 2026, 05:00 - 10:00 (UTC)

Locations: Council Bluffs, Frankfurt, London, Madrid, Paris, Tel Aviv, Zurich

Impact:

No visible customer impact expected .


You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/
May 12, 15:33 UTC
Scheduled -

Status: Scheduled

Scheduled Window: May 22, 2026, 22:30 - May 23, 2026, 03:30 (Asia/Kolkata)

Locations: Council Bluffs, Frankfurt, London, Madrid, Paris, Tel Aviv, Zurich

Impact:

No visible customer impact expected .

We will provide updates when maintenance begins.
May 6, 17:16 UTC
Scheduled Maintenance : Cloud Identity Engine
Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: May 22, 2026, 21:00 - May 23, 2026, 02:01 (UTC)

Locations: Council Bluffs, Eemshaven, Frankfurt, London, Montreal, Mumbai, São Paulo

Impact:

We have scheduled maintenance for Cloud Identity Engine in India, Netherlands/Europe , US FedRAMP- IL2 , Germany , Assured Workload Germany, US, United Kingdom, Canada, US FedRamp- IL4 and Brazil.


May 22nd , 2026 21:00 UTC


Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.


You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.
May 23, 02:04 UTC
Update -

Update: Changes to Scheduled End.

Status: In Progress

Scheduled Window: May 22, 2026, 21:00 - May 23, 2026, 02:01 (UTC)

Locations: Council Bluffs, Eemshaven, Frankfurt, London, Montreal, Mumbai, São Paulo

Impact:

We have scheduled maintenance for Cloud Identity Engine in India, Netherlands/Europe , US FedRAMP- IL2 , Germany , Assured Workload Germany, US, United Kingdom, Canada, US FedRamp- IL4 and Brazil.


May 22nd , 2026 21:00 UTC


Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.


You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/
May 22, 22:33 UTC
In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: May 22, 2026, 21:00 - May 23, 2026, 00:01 (UTC)

Locations: Council Bluffs, Eemshaven, Frankfurt, London, Montreal, Mumbai, São Paulo

Impact:

We have scheduled maintenance for Cloud Identity Engine in India, Netherlands/Europe , US FedRAMP- IL2 , Germany , Assured Workload Germany, US, United Kingdom, Canada, US FedRamp- IL4 and Brazil.


May 22nd , 2026 21:00 UTC


Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.


You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/
May 22, 21:04 UTC
Scheduled -

Status: Scheduled

Scheduled Window: May 22, 2026, 21:00 - May 23, 2026, 00:01 (UTC)

Locations: Council Bluffs, Eemshaven, Frankfurt, London, Montreal, Mumbai, São Paulo

Impact:

We have scheduled maintenance for Cloud Identity Engine in India, Netherlands/Europe , US FedRAMP- IL2 , Germany , Assured Workload Germany, US, United Kingdom, Canada, US FedRamp- IL4 and Brazil.


May 22nd , 2026 21:00 UTC


Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

We will provide updates when maintenance begins.
May 7, 18:50 UTC
Scheduled Maintenance : Cloud Identity Engine
Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: May 22, 2026, 21:00 - May 23, 2026, 02:00 (UTC)

Locations: Doha, Johannesburg, Madrid, Milan, Paris, Riyadh, Tel Aviv, Warsaw, Zurich

Impact:

We have scheduled maintenance for Cloud Identity Engine in Switzerland, Italy, Spain. France, Poland, Qatar ,Israel, Saudi Arabia and South Africa.


May 22nd , 2026 21:00 UTC


Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.


You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.
May 23, 02:04 UTC
Update -

Update: Changes to Scheduled End.

Status: In Progress

Scheduled Window: May 22, 2026, 21:00 - May 23, 2026, 02:00 (UTC)

Locations: Doha, Johannesburg, Madrid, Milan, Paris, Riyadh, Tel Aviv, Warsaw, Zurich

Impact:

We have scheduled maintenance for Cloud Identity Engine in Switzerland, Italy, Spain. France, Poland, Qatar ,Israel, Saudi Arabia and South Africa.


May 22nd , 2026 21:00 UTC


Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.


You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/
May 22, 22:33 UTC
In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: May 22, 2026, 21:00 - May 23, 2026, 00:00 (UTC)

Locations: Doha, Johannesburg, Madrid, Milan, Paris, Riyadh, Tel Aviv, Warsaw, Zurich

Impact:

We have scheduled maintenance for Cloud Identity Engine in Switzerland, Italy, Spain. France, Poland, Qatar ,Israel, Saudi Arabia and South Africa.


May 22nd , 2026 21:00 UTC


Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.


You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/
May 22, 21:04 UTC
Scheduled -

Status: Scheduled

Scheduled Window: May 22, 2026, 21:00 - May 23, 2026, 00:00 (UTC)

Locations: Doha, Johannesburg, Madrid, Milan, Paris, Riyadh, Tel Aviv, Warsaw, Zurich

Impact:

We have scheduled maintenance for Cloud Identity Engine in Switzerland, Italy, Spain. France, Poland, Qatar ,Israel, Saudi Arabia and South Africa.


May 22nd , 2026 21:00 UTC


Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

We will provide updates when maintenance begins.
May 20, 20:40 UTC
Scheduled Maintenance : HUB
Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: May 22, 2026, 22:00 - May 23, 2026, 01:00 (UTC)

Locations: Council Bluffs

Impact:

We have a scheduled maintenance for Hub on May 22nd , 2026 22:00 UTC


Customer Impact:  Customers may encounter intermittent disconnections during the maintenance window.


You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.
May 23, 01:09 UTC
In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: May 22, 2026, 22:00 - May 23, 2026, 01:00 (UTC)

Locations: Council Bluffs

Impact:

We have a scheduled maintenance for Hub on May 22nd , 2026 22:00 UTC


Customer Impact:  Customers may encounter intermittent disconnections during the maintenance window.


You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/
May 22, 22:05 UTC
Update -

Update: Maintenance details updated.

Status: Scheduled

Scheduled Window: May 22, 2026, 22:00 - May 23, 2026, 01:00 (UTC)

Locations: Council Bluffs

Impact:

We have a scheduled maintenance for Hub on May 22nd , 2026 22:00 UTC


Customer Impact:  Customers may encounter intermittent disconnections during the maintenance window.


You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/
May 20, 20:41 UTC
Scheduled -

Status: Scheduled

Scheduled Window: May 22, 2026, 21:00 - May 23, 2026, 00:00 (UTC)

Locations: Council Bluffs

Impact:

We have a scheduled maintenance for Hub on May 22nd , 2026 21:00 UTC


Customer Impact:  Customers may encounter intermittent disconnections during the maintenance window.

We will provide updates when maintenance begins.
May 20, 20:40 UTC
May 22, 2026
Scheduled Maintenance : Cloud Identity Engine
Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: May 22, 2026, 17:01 - 20:01 (UTC)

Locations: Jakarta, Seoul, Singapore, Tokyo

Impact:

We have scheduled maintenance for Cloud Identity Engine in South Korea, Indonesia, Singapore and Japan


May 22th, 2026 17:00 UTC


Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.


You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.
May 22, 20:04 UTC
Update -

Update: Changes to Scheduled End.

Status: In Progress

Scheduled Window: May 22, 2026, 17:01 - 20:01 (UTC)

Locations: Jakarta, Seoul, Singapore, Tokyo

Impact:

We have scheduled maintenance for Cloud Identity Engine in South Korea, Indonesia, Singapore and Japan


May 22th, 2026 17:00 UTC


Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.


You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/
May 22, 18:03 UTC
In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: May 22, 2026, 17:01 - 19:01 (UTC)

Locations: Jakarta, Seoul, Singapore, Tokyo

Impact:

We have scheduled maintenance for Cloud Identity Engine in South Korea, Indonesia, Singapore and Japan


May 22th, 2026 17:00 UTC


Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.


You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/
May 22, 17:04 UTC
Update -

Update: Maintenance details updated.

Status: Scheduled

Scheduled Window: May 22, 2026, 17:01 - 19:01 (UTC)

Locations: Jakarta, Seoul, Singapore, Tokyo

Impact:

We have scheduled maintenance for Cloud Identity Engine in South Korea, Indonesia, Singapore and Japan


May 22th, 2026 17:00 UTC


Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.


You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/
May 12, 18:33 UTC
Scheduled -

Status: Scheduled

Scheduled Window: May 22, 2026, 17:01 - 19:01 (UTC)

Locations: Jakarta, Seoul, Singapore, Sydney, Tokyo

Impact:

We have scheduled maintenance for Cloud Identity Engine in South Korea, Indonesia, Singapore , Japan  and Australia


May 22th, 2026 17:00 UTC


Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

We will provide updates when maintenance begins.
May 7, 18:52 UTC
Scheduled Maintenance : Cloud Identity Engine
Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: May 22, 2026, 17:00 - 20:00 (UTC)

Locations: Taipei

Impact:

We have scheduled maintenance for Cloud Identity Engine in Taiwan on May 22th, 2026 17:00 UTC


Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.


You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.
May 22, 20:04 UTC
Update -

Update: Changes to Scheduled End.

Status: In Progress

Scheduled Window: May 22, 2026, 17:00 - 20:00 (UTC)

Locations: Taipei

Impact:

We have scheduled maintenance for Cloud Identity Engine in Taiwan on May 22th, 2026 17:00 UTC


Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.


You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/
May 22, 18:03 UTC
In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: May 22, 2026, 17:00 - 19:00 (UTC)

Locations: Taipei

Impact:

We have scheduled maintenance for Cloud Identity Engine in Taiwan on May 22th, 2026 17:00 UTC


Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.


You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/
May 22, 17:03 UTC
Scheduled -

Status: Scheduled

Scheduled Window: May 22, 2026, 17:00 - 19:00 (UTC)

Locations: Taipei

Impact:

We have scheduled maintenance for Cloud Identity Engine in Taiwan on May 22th, 2026 17:00 UTC


Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

We will provide updates when maintenance begins.
May 20, 20:40 UTC
May 21, 2026

No incidents reported.

May 20, 2026

No incidents reported.

May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

May 17, 2026
Scheduled Maintenance : Strata Cloud Manager
Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: May 17, 2026, 05:00 - 10:00 (UTC)

Locations: Doha, Jakarta, Johannesburg, Montreal, Mumbai, Riyadh, Singapore, Sydney, Taipei, Tel Aviv, Tokyo

Impact:

No visible Customer impact expected during the window.


You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.
May 17, 10:04 UTC
In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: May 17, 2026, 05:00 - 10:00 (UTC)

Locations: Doha, Jakarta, Johannesburg, Montreal, Mumbai, Riyadh, Singapore, Sydney, Taipei, Tel Aviv, Tokyo

Impact:

No visible Customer impact expected during the window.


You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/
May 17, 05:03 UTC
Update -

Update: Maintenance details updated.

Status: Scheduled

Scheduled Window: May 17, 2026, 05:00 - 10:00 (UTC)

Locations: Doha, Jakarta, Johannesburg, Montreal, Mumbai, Riyadh, Singapore, Sydney, Taipei, Tel Aviv, Tokyo

Impact:

No visible Customer impact expected during the window.


You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/
May 12, 15:33 UTC
Update -

Update: Changes to Planes.

Status: Scheduled

Scheduled Window: May 15, 2026, 17:00 - 22:00 (UTC)

Locations: Doha, Jakarta, Johannesburg, Montreal, Mumbai, Riyadh, Singapore, Sydney, Taipei, Tel Aviv, Tokyo

Impact:

No visible Customer impact expected during the window.


You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/
May 6, 17:23 UTC
Scheduled -

Status: Scheduled

Scheduled Window: May 15, 2026, 22:30 - May 16, 2026, 03:30 (Asia/Kolkata)

Locations: Johannesburg, Montreal, Mumbai, Singapore, Sydney, Taipei, Tokyo

Impact:

No visible Customer impact expected during the window.

We will provide updates when maintenance begins.
May 6, 17:18 UTC
Scheduled Maintenance : HUB
Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: May 16, 2026, 16:00 - May 17, 2026, 00:00 (UTC)

Locations: Council Bluffs

Impact:

IAM Service Upgrade — Saturday, May 16


We are upgrading the IAM Service to a new architecture to improve reliability and scalability. Maintenance Window Date:


Saturday, May 16, 2026 Time: 9:00 AM – 5:00 PM PST


What to Expect Available:


  • Login and all non-IAM operations. Unavailable: IAM write operations — including creating or updating access policies and Tenant Service Group (TSG) creation/updates.

  • Read-only IAM access is unaffected. Only administrative changes to policies and TSGs will be blocked during the window.

Recommended Action: Please complete any pending IAM policy or TSG changes before the maintenance window begins. Normal access will resume automatically once the upgrade is complete.




Thank you for your patience.


You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.
May 17, 00:03 UTC
In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: May 16, 2026, 16:00 - May 17, 2026, 00:00 (UTC)

Locations: Council Bluffs

Impact:

IAM Service Upgrade — Saturday, May 16


We are upgrading the IAM Service to a new architecture to improve reliability and scalability. Maintenance Window Date:


Saturday, May 16, 2026 Time: 9:00 AM – 5:00 PM PST


What to Expect Available:


  • Login and all non-IAM operations. Unavailable: IAM write operations — including creating or updating access policies and Tenant Service Group (TSG) creation/updates.

  • Read-only IAM access is unaffected. Only administrative changes to policies and TSGs will be blocked during the window.

Recommended Action: Please complete any pending IAM policy or TSG changes before the maintenance window begins. Normal access will resume automatically once the upgrade is complete.




Thank you for your patience.


You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/
May 16, 16:03 UTC
Scheduled -

Status: Scheduled

Scheduled Window: May 16, 2026, 16:00 - May 17, 2026, 00:00 (UTC)

Locations: Council Bluffs

Impact:

IAM Service Upgrade — Saturday, May 16


We are upgrading the IAM Service to a new architecture to improve reliability and scalability. Maintenance Window Date:


Saturday, May 16, 2026 Time: 9:00 AM – 5:00 PM PST


What to Expect Available:


  • Login and all non-IAM operations. Unavailable: IAM write operations — including creating or updating access policies and Tenant Service Group (TSG) creation/updates.

  • Read-only IAM access is unaffected. Only administrative changes to policies and TSGs will be blocked during the window.

Recommended Action: Please complete any pending IAM policy or TSG changes before the maintenance window begins. Normal access will resume automatically once the upgrade is complete.




Thank you for your patience.

We will provide updates when maintenance begins.
May 14, 16:37 UTC
May 16, 2026
Scheduled Maintenance (SP-374) : Prisma Access
Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: May 15, 2026, 23:00 - May 16, 2026, 07:00 (UTC)

Locations: Ashburn, Bogota, Brasilia, Calgary, Chia, Chicago, Dallas, Denver, Guadalajara, Lima, Los Angeles, Mexico City, Miami, Moncks Corner, Monterrey, New York City, Phoenix, Quebec, Rio de Janeiro, Salt Lake City, San Francisco, San Jose, Sao Paulo, The Dalles, Toronto

Impact:

Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted


You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.
May 16, 07:06 UTC
In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: May 15, 2026, 23:00 - May 16, 2026, 07:00 (UTC)

Locations: Ashburn, Bogota, Brasilia, Calgary, Chia, Chicago, Dallas, Denver, Guadalajara, Lima, Los Angeles, Mexico City, Miami, Moncks Corner, Monterrey, New York City, Phoenix, Quebec, Rio de Janeiro, Salt Lake City, San Francisco, San Jose, Sao Paulo, The Dalles, Toronto

Impact:

Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted


You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/
May 15, 23:04 UTC
Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: May 15, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance

We will provide updates when maintenance begins.
Jan 15, 05:38 UTC
Scheduled Maintenance (SP-446) : Prisma Access Fedramp High
Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: May 15, 2026, 22:00 - May 16, 2026, 04:00 (UTC)

Locations: Ashburn, Dallas, Denver, Los Angeles, Moncks Corner, New York City, Oregon, San Francisco, The Dalles, Virginia

Impact:

Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted


You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.
May 16, 04:04 UTC
In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: May 15, 2026, 22:00 - May 16, 2026, 04:00 (UTC)

Locations: Ashburn, Dallas, Denver, Los Angeles, Moncks Corner, New York City, Oregon, San Francisco, The Dalles, Virginia

Impact:

Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted


You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/
May 15, 22:04 UTC
Update - Update: Changes to Customer Impact.

Status: Scheduled
Scheduled Window: May 15, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.
Jan 21, 00:05 UTC
Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: May 15, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp High

We will provide updates when maintenance begins.
Jan 15, 21:58 UTC
Scheduled Maintenance (SP-332) : Prisma Access Fedramp Mod
Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: May 15, 2026, 22:00 - May 16, 2026, 04:00 (UTC)

Locations: Ashburn, Dallas, Denver, Los Angeles, Moncks Corner, Oregon, Quebec, Salt Lake City, Sao Paulo, The Dalles, Virginia

Impact:

Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted


You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.
May 16, 04:04 UTC
In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: May 15, 2026, 22:00 - May 16, 2026, 04:00 (UTC)

Locations: Ashburn, Dallas, Denver, Los Angeles, Moncks Corner, Oregon, Quebec, Salt Lake City, Sao Paulo, The Dalles, Virginia

Impact:

Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted


You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/
May 15, 22:04 UTC
Update - Update: Changes to Customer Impact.

Status: Scheduled
Scheduled Window: May 15, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.
Jan 21, 00:07 UTC
Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: May 15, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp Moderate

We will provide updates when maintenance begins.
Jan 15, 05:12 UTC
Scheduled Maintenance (SP-464) : Prisma Access China
Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: May 15, 2026, 16:30 - May 16, 2026, 00:30 (UTC)

Locations: Beijing, Hong Kong, Ningxia

Impact:

Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted


You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.
May 16, 00:34 UTC
In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: May 15, 2026, 16:30 - May 16, 2026, 00:30 (UTC)

Locations: Beijing, Hong Kong, Ningxia

Impact:

Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted


You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/
May 15, 16:34 UTC
Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: May 15, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.
Jan 15, 22:22 UTC
Scheduled Maintenance : Cloud Identity Engine
Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: May 15, 2026, 21:00 - May 16, 2026, 00:00 (UTC)

Locations: Doha, Johannesburg, Madrid, Milan, Paris, Riyadh, Tel Aviv, Warsaw, Zurich

Impact:

Customer Impact:

We have scheduled maintenance for Cloud Identity Engine in Switzerland, Italy, Spain. France, Poland, Qatar ,Israel, Saudi Arabia and South Africa.


May 15th , 2026 21:00 UTC


Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.


You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.
May 16, 00:04 UTC
In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: May 15, 2026, 21:00 - May 16, 2026, 00:00 (UTC)

Locations: Doha, Johannesburg, Madrid, Milan, Paris, Riyadh, Tel Aviv, Warsaw, Zurich

Impact:

Customer Impact:

We have scheduled maintenance for Cloud Identity Engine in Switzerland, Italy, Spain. France, Poland, Qatar ,Israel, Saudi Arabia and South Africa.


May 15th , 2026 21:00 UTC


Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.


You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/


If you have any questions, please open a case at: https://support.paloaltonetworks.com/
May 15, 21:04 UTC
Scheduled -

Status: Scheduled

Scheduled Window: May 15, 2026, 21:00 - May 16, 2026, 00:00 (UTC)

Locations: Doha, Johannesburg, Madrid, Milan, Paris, Riyadh, Tel Aviv, Warsaw, Zurich

Impact:

Customer Impact:

We have scheduled maintenance for Cloud Identity Engine in Switzerland, Italy, Spain. France, Poland, Qatar ,Israel, Saudi Arabia and South Africa.


May 15th , 2026 21:00 UTC


Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

We will provide updates when maintenance begins.
May 7, 18:51 UTC
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