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Strata Cloud Manager : SCM is not accessible in US Prod

Incident Report for Prisma SASE

Resolved

Status: Resolved

Severity: Degraded

Locations: Council Bluffs

Impact:

SCM is not accessible due to an outage with GCP in the us-central1-b zone

Workaround:

The underlying cloud provider is having an outage for multiple services. We are investigating


The incident has been fully resolved and all services are operational.

Posted Sep 01, 2026 - 19:43 UTC

Monitoring

Status: Monitoring

Severity: Degraded

Locations: Council Bluffs

Impact:

SCM is not accessible due to an outage with GCP in the us-central1-b zone

Workaround:

The underlying cloud provider is having an outage for multiple services. We are investigating


Our cloud provider has resolved the underlying issue. Service performance is recovering, and we are actively monitoring systems to ensure full stability.

Posted Sep 01, 2026 - 16:52 UTC

Investigating

Status: Investigating

Severity: Degraded

Locations: Council Bluffs

Impact:

SCM is not accessible due to an outage with GCP in the us-central1-b zone

Workaround:

The underlying cloud provider is having an outage for multiple services. We are investigating


An incident has been identified. We are actively investigating to restore services.

Posted Sep 01, 2026 - 16:08 UTC
This incident affected: Strata Cloud Manager (Cloud Manager).