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Prisma Access : New Onboarding, Autoscaling and dataplane upgrade failures

Incident Report for Prisma SASE

Resolved

Status: Resolved

Severity: Degraded

Locations: Ashburn, The Dalles

Impact:

Engineering team has identified an issue with new onboarding and autoscale for few customers.


Teams are actively working on the issue and will post next update at 2pm UTC

Workaround:

NA


The incident has been fully resolved and all services are operational.

Posted Aug 28, 2026 - 14:31 UTC

Monitoring

Status: Monitoring

Severity: Degraded

Locations: Ashburn, The Dalles

Impact:

Engineering team has identified an issue with new onboarding and autoscale for few customers.


Teams are actively working on the issue and will post next update at 2pm UTC

Workaround:

NA


A fix has been implemented. We are actively monitoring to ensure full restoration of services.

Posted Aug 28, 2026 - 12:06 UTC

Investigating

Status: Investigating

Severity: Degraded

Locations: Ashburn, The Dalles

Impact:

Engineering team has identified an issue with new onboarding and autoscale for few customers.


Teams are actively working on the issue and will post next update at 2pm UTC

Workaround:

NA


An incident has been identified. We are actively investigating to restore services.

Posted Aug 28, 2026 - 11:34 UTC
This incident affected: Prisma Access (Configuration).