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Status: Resolved
Severity: Disruption
Locations: London
Impact:
SDWAN customers in the UK region (Bowfell) will receive stats disconnection alarms in the device and SCM UI. Stats dashboards will temporarily display less/no data. No impact to the data plane. We are actively investigating the root cause.
The root cause is a CSP power outage in one of our data center facilities
Workaround:
NA
The incident has been fully resolved and all services are operational.
Status: Monitoring
Severity: Disruption
Locations: London
Impact:
SDWAN customers in the UK region (Bowfell) will receive stats disconnection alarms in the device and SCM UI. Stats dashboards will temporarily display less/no data. No impact to the data plane. We are actively investigating the root cause.
The root cause is a CSP power outage in one of our data center facilities
Workaround:
NA
A fix has been implemented. We are actively monitoring to ensure full restoration of services.
Update: Changes to Severity
Status: Investigating
Severity: Disruption
Locations: London
Impact:
SDWAN customers in the UK region (Bowfell) will receive stats disconnection alarms in the device and SCM UI. Stats dashboards will temporarily display less/no data. No impact to the data plane. We are actively investigating the root cause.
The root cause is a CSP power outage in one of our data center facilities
Workaround:
NA
An incident has been identified. We are actively investigating to restore services.
Update: Changes to Title, Impact
Status: Investigating
Severity: Degraded
Locations: London
Impact:
SDWAN customers in the UK region (Bowfell) will receive stats disconnection alarms in the device and SCM UI. Stats dashboards will temporarily display less/no data. No impact to the data plane. We are actively investigating the root cause.
The root cause is a CSP power outage in one of our data center facilities
Workaround:
NA
An incident has been identified. We are actively investigating to restore services.
Status: Investigating
Severity: Degraded
Locations: London
Impact:
SDWAN customers in the UK region (Bowfell) will receive stats disconnection alarms in the device and SCM UI. Stats dashboards will temporarily display less/no data. No impact to the data plane. We are actively investigating the root cause
Workaround:
NA
An incident has been identified. We are actively investigating to restore services.