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Next-Gen Trust Security (NGTS) : GlobalSign Certificate issuance fails due with CLIENT_ERROR 10071

Incident Report for Prisma SASE

Resolved

Status: Resolved

Severity: Degraded

Locations: Ashburn, Frankfurt, Singapore, Sydney, Toronto

Impact:

We are currently investigating an issue affecting GlobalSign certificate issuance.

Workaround:

None


The incident has been fully resolved and all services are operational.

Posted Nov 05, 2026 - 19:23 UTC

Investigating

Status: Investigating

Severity: Degraded

Locations: Ashburn, Frankfurt, Singapore, Sydney, Toronto

Impact:

We are currently investigating an issue affecting GlobalSign certificate issuance.

Workaround:

None


An incident has been identified. We are actively investigating to restore services.

Posted Nov 05, 2026 - 18:53 UTC
This incident affected: Next-Gen Trust Security (NGTS).