You've been redirected to our secondary SASE Health because the primary site is currently undergoing maintenance.
All service availability data displayed here is identical to the primary SASE Health.
⚠️ Important: Subscription and notification management for emails is temporarily unavailable on this page.
Status: Investigating
Severity: Disruption
Locations: Council Bluffs, Los Angeles, Montreal, Toronto
Impact:
Customers using Prisma Access Browser on some Windows devices are unable to receive Browser deployment (update) policy updates for browser versions 149 and above. This prevents the deployment of the latest browser versions as defined in organizational policies, leaving affected devices on outdated versions. The impact is scoped to Windows environments running browsers version {{149.10.2.53-150.49.4.125}}.
Workaround:
We are working to cleanup the policy for these devices remotely (no user interaction required) and update them to the latest version of the browser.
Immediate resolution is possible by updating manually as per our docs [https://docs.paloaltonetworks.com/prisma-access-browser/deployment/prisma-access-browser-update-mechanics#windows-deployment]
Customers using Prisma Access Browser on some Windows devices are unable to receive Browser deployment (update) policy updates for browser versions 149 and above. This prevents the deployment of the latest browser versions as defined in organizational policies, leaving affected devices on outdated versions. The impact is scoped to Windows environments running browsers version 149.10.2.53-150.49.4.125.