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Strata Logging Service : China SLS UI degraded

Incident Report for Prisma SASE

Resolved

Status: Resolved

Severity: Disruption

Locations: Beijing

Impact:

Users in China are getting a 500 error while trying to load the SLS UI

Workaround:

NA


The incident has been fully resolved and all services are operational.

Posted Oct 24, 2026 - 08:08 UTC

Monitoring

Status: Monitoring

Severity: Disruption

Locations: Beijing

Impact:

Users in China are getting a 500 error while trying to load the SLS UI

Workaround:

NA


A fix has been implemented. We are actively monitoring to ensure full restoration of services.

Posted Oct 21, 2026 - 18:38 UTC

Investigating

Status: Investigating

Severity: Disruption

Locations: Beijing

Impact:

Users in China are getting a 500 error while trying to load the SLS UI

Workaround:

NA


An incident has been identified. We are actively investigating to restore services.

Posted Oct 21, 2026 - 11:10 UTC
This incident affected: Strata Logging Service.