Scheduled Maintenance : HUB

Update: Status changed to Completed.

Status: Completed

Scheduled Window: May 16, 2026, 16:00 - May 17, 2026, 00:00 (UTC)

Locations: Council Bluffs

Impact:

IAM Service Upgrade — Saturday, May 16

We are upgrading the IAM Service to a new architecture to improve reliability and scalability. Maintenance Window Date:

Saturday, May 16, 2026 Time: 9:00 AM – 5:00 PM PST

What to Expect Available:

• Login and all non-IAM operations. Unavailable: IAM write operations — including creating or updating access policies and Tenant Service Group (TSG) creation/updates.

• Read-only IAM access is unaffected. Only administrative changes to policies and TSGs will be blocked during the window.

Recommended Action: Please complete any pending IAM policy or TSG changes before the maintenance window begins. Normal access will resume automatically once the upgrade is complete.

Thank you for your patience.

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: May 16, 2026, 16:00 - May 17, 2026, 00:00 (UTC)

Locations: Council Bluffs

Impact:

IAM Service Upgrade — Saturday, May 16

We are upgrading the IAM Service to a new architecture to improve reliability and scalability. Maintenance Window Date:

Saturday, May 16, 2026 Time: 9:00 AM – 5:00 PM PST

What to Expect Available:

• Login and all non-IAM operations. Unavailable: IAM write operations — including creating or updating access policies and Tenant Service Group (TSG) creation/updates.

• Read-only IAM access is unaffected. Only administrative changes to policies and TSGs will be blocked during the window.

Recommended Action: Please complete any pending IAM policy or TSG changes before the maintenance window begins. Normal access will resume automatically once the upgrade is complete.

Thank you for your patience.

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.trust.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Status: Scheduled

Scheduled Window: May 16, 2026, 16:00 - May 17, 2026, 00:00 (UTC)

Locations: Council Bluffs

Impact:

IAM Service Upgrade — Saturday, May 16

We are upgrading the IAM Service to a new architecture to improve reliability and scalability. Maintenance Window Date:

Saturday, May 16, 2026 Time: 9:00 AM – 5:00 PM PST

What to Expect Available:

• Login and all non-IAM operations. Unavailable: IAM write operations — including creating or updating access policies and Tenant Service Group (TSG) creation/updates.

• Read-only IAM access is unaffected. Only administrative changes to policies and TSGs will be blocked during the window.

Recommended Action: Please complete any pending IAM policy or TSG changes before the maintenance window begins. Normal access will resume automatically once the upgrade is complete.

Thank you for your patience.

We will provide updates when maintenance begins.