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Next-Gen Trust Security (NGTS) : Failure to issue new certificates

Incident Report for Prisma SASE

Resolved

Status: Resolved

Severity: Disruption

Locations: Ashburn, Frankfurt, London, Singapore, Sydney, Toronto

Impact:

Certificate issuance failure. Impacts UI workflows only; API workflows unaffected.

Workaround:

N/A


The incident has been fully resolved and all services are operational.

Posted Oct 13, 2026 - 21:27 UTC

Monitoring

Status: Monitoring

Severity: Disruption

Locations: Ashburn, Frankfurt, London, Singapore, Sydney, Toronto

Impact:

Certificate issuance failure. Impacts UI workflows only; API workflows unaffected.

Workaround:

N/A


A fix has been implemented. We are actively monitoring to ensure full restoration of services.

Posted Oct 13, 2026 - 21:18 UTC

Update

Update: Changes to Title, Impact

Status: Investigating

Severity: Disruption

Locations: Ashburn, Frankfurt, London, Singapore, Sydney, Toronto

Impact:

Certificate issuance failure. Impacts UI workflows only; API workflows unaffected.

Workaround:

N/A


An incident has been identified. We are actively investigating to restore services.

Posted Oct 13, 2026 - 19:35 UTC

Investigating

Status: Investigating

Severity: Disruption

Locations: Ashburn, Frankfurt, London, Singapore, Sydney, Toronto

Impact:

Failure to issue new certificates

Workaround:

N/A


An incident has been identified. We are actively investigating to restore services.

Posted Oct 13, 2026 - 18:56 UTC
This incident affected: Next-Gen Trust Security (NGTS).