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Status: Resolved
Severity: Degraded
Locations: Council Bluffs, Frankfurt, London, Los Angeles, Madrid, Milan, Montreal, Paris, St. Ghislain, Toronto, Warsaw, Zurich
Impact:
The issue caused some user logins to fail
The issue impacted US and EU regions, other regions were not impacted.
Fix deployed, the issue is mitigated for 99.9% of the users
PB Legacy users might still be impacted at this time.
Workaround:
Login will succeed after several attempts
The incident has been fully resolved for all users
Status: Monitoring
Severity: Degraded
Locations: Council Bluffs, Frankfurt, London, Los Angeles, Madrid, Milan, Montreal, Paris, St. Ghislain, Toronto, Warsaw, Zurich
Impact:
The issue caused some user logins to fail
The issue impacted US and EU regions, other regions were not impacted.
Fix deployed, the issue is mitigated for 99.9% of the users
PB Legacy users might still be impacted at this time.
Workaround:
Login will succeed after several attempts
A fix has been implemented. We are actively monitoring to ensure full restoration of services.
Currently PB legacy users may still be impacted, needing several attempts to log in
Update: Changes to Workaround
Status: Investigating
Severity: Degraded
Locations: Council Bluffs, Frankfurt, London, Los Angeles, Madrid, Milan, Montreal, Paris, St. Ghislain, Toronto, Warsaw, Zurich
Impact:
We are investigating a disruption in Browser pre-login flow
Users may fail to log into Prisma Browser
Workaround:
Login will succeed after several attempts
An incident has been identified. We are actively investigating to restore services.
Update: Changes to Locations
Status: Investigating
Severity: Degraded
Locations: Council Bluffs, Frankfurt, London, Los Angeles, Madrid, Milan, Montreal, Paris, St. Ghislain, Toronto, Warsaw, Zurich
Impact:
We are investigating a disruption in Browser pre-login flow
Users may fail to log into Prisma Browser
Workaround:
None
An incident has been identified. We are actively investigating to restore services.
Status: Investigating
Severity: Degraded
Locations: Council Bluffs, Doha, Frankfurt, Hong Kong, Jakarta, Johannesburg, London, Los Angeles, Madrid, Milan, Montreal, Mumbai, Paris, Riyadh, Seoul, Singapore, St. Ghislain, Sydney, Taipei, Tel Aviv, Tokyo, Toronto, Warsaw, Zurich
Impact:
We are investigating a disruption in Browser pre-login flow
Users may fail to log into Prisma Browser
Workaround:
None
An incident has been identified. We are actively investigating to restore services.