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Prisma Access : Prisma Access: New Customer onboarding failures

Incident Report for Prisma SASE

Monitoring

Status: Monitoring

Severity: Degraded

Locations: Ashburn, The Dalles

Impact:

Prisma Access Engineering has identified new customer onboarding failure for below locations:

Australia South, Brazil Southeast, Canada Central, Canada East, Colombia Central, France North, France South East, India South Central, Israel Central, Japan Central, Japan South, Mexico Northeast, Saudi Arabia, Saudi Arabia West, South Korea, Sweden, Switzerland, UK, UK West, United Arab Emirates, US East, US Midwest, US West, US West Central.


Currently no workaround exists and teams are actively working on resolution.

Workaround:

NA


A fix has been implemented. We are actively monitoring to ensure full restoration of services.

Posted Jun 13, 2026 - 12:06 UTC

Investigating

Status: Investigating

Severity: Degraded

Locations: Ashburn, The Dalles

Impact:

Prisma Access Engineering has identified new customer onboarding failure for below locations:

Australia South, Brazil Southeast, Canada Central, Canada East, Colombia Central, France North, France South East, India South Central, Israel Central, Japan Central, Japan South, Mexico Northeast, Saudi Arabia, Saudi Arabia West, South Korea, Sweden, Switzerland, UK, UK West, United Arab Emirates, US East, US Midwest, US West, US West Central.


Currently no workaround exists and teams are actively working on resolution.

Workaround:

NA


An incident has been identified. We are actively investigating to restore services.

Posted Jun 08, 2026 - 17:30 UTC
This incident affects: Prisma Access (Configuration).