Status: Investigating

Severity: Degraded

Locations: Riyadh

Impact:

Prisma Access customers attempting to provision new deployments in Saudi Arabia (within GCP) region may experience deployment or onboarding failures due to insufficient cloud compute capacity.

The capacity constraints affect the availability of certain machine types within the cloud provider. As a result, new SPN (Security Processing Nodes) and NPN (Network Processing Nodes) provisioning may fail or remain blocked. We are working very closely with the cloud provider to address this capacity constraint.

Existing deployments are not confirmed to be impacted. Customers planning new deployments or capacity expansion in this region are advised to use an alternative supported location until sufficient cloud capacity becomes available.

Workaround:

Customers are advised to avoid new deployments within Saudi Arabia and select an alternative supported Prisma Access location.

We are actively coordinating with Google Cloud regarding regional resource availability. There is currently no confirmed ETA for capacity restoration in Saudi Arabia.

An incident has been identified. We are actively investigating to restore services.