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Cloud Identity Engine : CIE services in UK region is degraded

Incident Report for Prisma SASE

Resolved

Status: Resolved

Severity: Disruption

Locations: London

Impact:

CIE services in the UK region are in a disrupted state; the root cause is a CSP power outage in one of our data center facilities

Workaround:

None


The incident has been fully resolved and all services are operational.

Posted Oct 21, 2026 - 08:31 UTC

Monitoring

Status: Monitoring

Severity: Disruption

Locations: London

Impact:

CIE services in the UK region are in a disrupted state; the root cause is a CSP power outage in one of our data center facilities

Workaround:

None


A fix has been implemented. We are actively monitoring to ensure full restoration of services.

Posted Oct 20, 2026 - 12:53 UTC

Update

Update: Changes to Severity

Status: Investigating

Severity: Disruption

Locations: London

Impact:

CIE services in the UK region are in a disrupted state; the root cause is a CSP power outage in one of our data center facilities

Workaround:

None


An incident has been identified. We are actively investigating to restore services.

Posted Oct 20, 2026 - 09:23 UTC

Update

Update: Changes to Title, Impact

Status: Investigating

Severity: Degraded

Locations: London

Impact:

CIE services in the UK region are in a disrupted state; the root cause is a CSP power outage in one of our data center facilities

Workaround:

None


An incident has been identified. We are actively investigating to restore services.

Posted Oct 20, 2026 - 09:13 UTC

Investigating

Status: Investigating

Severity: Degraded

Locations: London

Impact:

CIE services in the UK region are in a degraded state, and we are actively investigating the root cause

Workaround:

None


An incident has been identified. We are actively investigating to restore services.

Posted Oct 20, 2026 - 07:56 UTC
This incident affected: Cloud Identity Engine.