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Prisma Access : Prisma Access: Cloud Networking issue with External ISP - UK location

Incident Report for Prisma SASE

Resolved

Status: Resolved

Severity: Degraded

Locations: London

Impact:

Our cloud provider has successfully restored power to the affected UK infrastructure, and core services are beginning to recover. While we are seeing broad improvements, some sporadic issues remain. Our SRE team is actively working with the cloud provider to monitor stability and resolve these remaining edge cases.


We appreciate your continued patience and will provide another update at 20:00 UTC or as soon as full stability is restored.

Workaround:

NA


The incident has been fully resolved and all services are operational.

Posted Oct 21, 2026 - 01:34 UTC

Update

Update: Changes to Impact

Status: Investigating

Severity: Degraded

Locations: London

Impact:

Our cloud provider has successfully restored power to the affected UK infrastructure, and core services are beginning to recover. While we are seeing broad improvements, some sporadic issues remain. Our SRE team is actively working with the cloud provider to monitor stability and resolve these remaining edge cases.


We appreciate your continued patience and will provide another update at 20:00 UTC or as soon as full stability is restored.

Workaround:

NA


An incident has been identified. We are actively investigating to restore services.

Posted Oct 20, 2026 - 17:24 UTC

Update

Update: Changes to Impact

Status: Investigating

Severity: Degraded

Locations: London

Impact:

Our cloud provider partner has attributed the issue to a power failure and is working towards remediating it.

We sincerely apologize for the inconvenience, will post next update at 14:00 UTC

Workaround:

NA


An incident has been identified. We are actively investigating to restore services.

Posted Oct 20, 2026 - 11:43 UTC

Update

Update: Changes to Impact

Status: Investigating

Severity: Degraded

Locations: London

Impact:

Our cloud provider partner has attributed the issue to a power failure and is working towards remediating it.

We sincerely apologize for the inconvenience, will post next update at 12:00 UTC

Workaround:

NA


An incident has been identified. We are actively investigating to restore services.

Posted Oct 20, 2026 - 10:04 UTC

Update

Update: Changes to Title

Status: Investigating

Severity: Degraded

Locations: London

Impact:

Our cloud provider partner has identified the issue and is working towards remediating it

Workaround:

NA


An incident has been identified. We are actively investigating to restore services.

Posted Oct 20, 2026 - 09:53 UTC

Update

Update: Changes to Impact

Status: Investigating

Severity: Degraded

Locations: London

Impact:

Our cloud provider partner has identified the issue and is working towards remediating it

Workaround:

NA


An incident has been identified. We are actively investigating to restore services.

Posted Oct 20, 2026 - 08:33 UTC

Investigating

Status: Investigating

Severity: Degraded

Locations: London

Impact:

Prisma Access Services in UK may be impacted due to cloud networking issue.


To minimize operational impact, we recommend you to temporarily move traffic workloads to closet available region in Europe.

Workaround:

NA


An incident has been identified. We are actively investigating to restore services.

Posted Oct 20, 2026 - 06:49 UTC
This incident affected: Prisma Access (Mobile Users, Remote Networks, Service connections, Explicit Proxy).