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Status: Resolved
Severity: Degraded
Locations: Moncks Corner
Impact:
Few Prisma Access services experiencing degraded performance due to cloud networking issue in the US Southeast, Colombia, Panama, Costa Rica & Ecuador
Workaround:
Mobile users can connect to closest alternative location: US East, US South, US-SouthWest, Mexico-Central
The incident has been fully resolved and all services are operational.
Status: Monitoring
Severity: Degraded
Locations: Moncks Corner
Impact:
Few Prisma Access services experiencing degraded performance due to cloud networking issue in the US Southeast, Colombia, Panama, Costa Rica & Ecuador
Workaround:
Mobile users can connect to closest alternative location: US East, US South, US-SouthWest, Mexico-Central
Cloud provider has implemented a fix. We are actively monitoring to ensure full restoration of services.
Status: Investigating
Severity: Degraded
Locations: Moncks Corner
Impact:
Few Prisma Access services experiencing degraded performance due to cloud networking issue in the US Southeast, Colombia, Panama, Costa Rica & Ecuador
Workaround:
Mobile users can connect to closest alternative location: US East, US South, US-SouthWest, Mexico-Central
An incident has been identified. We are actively investigating to restore services.