{"page":{"id":"v7149scqjn1j","name":"Prisma SASE","url":"https://sase-secondary.status.paloaltonetworks.com","time_zone":"Etc/UTC","updated_at":"2026-04-20T01:33:46.507Z"},"incidents":[{"id":"57k8t7bw3p8b","name":"Prisma Access: Cloud Networking issue affecting services within the UAE region (SP-536) : Prisma Access Mobile Users","status":"identified","created_at":"2026-03-01T14:04:06.668Z","updated_at":"2026-04-09T19:06:59.628Z","monitoring_at":null,"resolved_at":null,"impact":"minor","shortlink":"https://stspg.io/m21wbp1f7lm1","started_at":"2026-03-01T14:04:06.660Z","page_id":"v7149scqjn1j","incident_updates":[{"id":"c4dl8n8l73vn","status":"identified","body":"Customer Impact: We continue to see ongoing issues in the UAE and Bahrain regions due to cloud provider instability. While recovery efforts are in progress, some failures persist, and new onboarding of Remote Network (RN) and Service Connection (SC) in these regions may fail at this time.\n\nWe strongly recommend avoiding UAE and Bahrain for now and migrating workloads to alternate regions (e.g., Qatar, Saudi Arabia, India, Europe, or APAC) based on latency and data requirements.\n\nWorkaround: We recommend affected users reconnect to the nearest locations where they have Prisma Access onboarding in place.","incident_id":"57k8t7bw3p8b","created_at":"2026-04-01T06:16:02.785Z","updated_at":"2026-04-01T06:16:02.785Z","display_at":"2026-04-01T06:16:02.785Z","affected_components":null,"deliver_notifications":false,"custom_tweet":null,"tweet_id":null},{"id":"7xr0vt9qptws","status":"identified","body":"Update: Changes to Customer Impact.\n\nStatus: Investigating\nSeverity: Degraded\nAffected Locations: Dubai, Manama\nCustomer Impact: Update: Changes to Customer Impact\r\n\r\nStatus: Investigating\r\n\r\nCustomer Impact:\r\n\r\nThe emergency upgrades to the Bahrain region have been completed. We continue to see a few failures and are trying to address the failures with the cloud provider. \r\n\r\nConcurrently, teams are working on mitigating UAE data plane connectivity.\r\n\r\nOur engineering team have started to recover Bahrain location Mobile Users and all of Remote Network (RN) and Service Connection (SC) data plane have been restored.\r\n\r\nWe are working closely with our cloud provider to restore affected services in the UAE and Bahrain regions. Please note that the new onboarding of Remote Network (RN) and Service Connection (SC) is expected to fail in the UAE and Bahrain region at this time. We strongly recommend not pushing any new onboarding in the UAE and Bahrain until this incident is closed.\r\n\r\nWorkaround: We recommend affected users reconnect to the nearest locations where they have Prisma Access onboarding in place.\r\n\r\nEstablish Redundant Tunnels: We advise configuring a new set of IPsec tunnels from your affected Data Centers and Branch sites to the next nearest Service Connection (SC) and Remote Network (RN) nodes proximal to the UAE (For example: Qatar, Saudi Arabia, Israel, India West and Germany Central or any other regions you may have in Europe and Asia). You are encouraged to establish tunnels with your existing SC and RN onboarding as well. There may be a slight increase in latency when connecting through the other regions.\r\n\r\nWe will provide updates as we learn more.\nWorkaround: We recommend the affected users reconnecting to the  nearest locations where they have Prisma Access onboarding in\n\nWe will provide updates as we learn more.","incident_id":"57k8t7bw3p8b","created_at":"2026-03-02T23:33:42.541Z","updated_at":"2026-03-02T23:33:42.541Z","display_at":"2026-03-02T23:33:42.541Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"mkn3mprc4r2s","status":"identified","body":"Update: Changes to Customer Impact.\n\nStatus: Investigating\nSeverity: Degraded\nAffected Locations: Dubai, Manama\nCustomer Impact: Update: Changes to Customer Impact\r\n\r\nStatus: Investigating\r\n\r\nCustomer Impact:\r\n\r\nOur engineering team have started to recover Bahrain location Mobile Users and all of Remote Network (RN) and Service Connection (SC) data plane have been restored.\r\n\r\nNext update will posted after the emergency  Bahrain location Mobile Users dataplane upgrade is completed.  \r\nConcurrently, teams are working on mitigating UAE data plane connectivity.\r\n\r\nWe are working closely with our cloud provider to restore affected services in the UAE and Bahrain regions. Please note that the new onboarding of Remote Network (RN) and Service Connection (SC) is expected to fail in the UAE and Bahrain region at this time. We strongly recommend not pushing any new onboarding in the UAE and Bahrain until this incident is closed.\r\n\r\nWorkaround: We recommend affected users reconnect to the nearest locations where they have Prisma Access onboarding in place.\r\n\r\nEstablish Redundant Tunnels: We advise configuring a new set of IPsec tunnels from your affected Data Centers and Branch sites to the next nearest Service Connection (SC) and Remote Network (RN) nodes proximal to the UAE (For example: Qatar, Saudi Arabia, Israel, India West and Germany Central or any other regions you may have in Europe and Asia). You are encouraged to establish tunnels with your existing SC and RN onboarding as well. There may be a slight increase in latency when connecting through the other regions.\r\n\r\nWe will provide updates as we learn more.\nWorkaround: We recommend the affected users reconnecting to the  nearest locations where they have Prisma Access onboarding in\n\nWe will provide updates as we learn more.","incident_id":"57k8t7bw3p8b","created_at":"2026-03-02T12:53:30.374Z","updated_at":"2026-03-02T12:53:30.374Z","display_at":"2026-03-02T12:53:30.374Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"ffvnczjkv770","status":"identified","body":"Update: Changes to Customer Impact.\n\nStatus: Investigating\nSeverity: Degraded\nAffected Locations: Dubai, Manama\nCustomer Impact: Update: Changes to Customer Impact\r\n\r\nStatus: Investigating\r\n\r\nCustomer Impact:\r\n\r\nOur engineering team has recovered Bahrain location Remote Network (RN) and Service Connection (SC) data plane connectivity for affected nodes.\r\nTeams are working on mitigating Mobile User (MU) SPNs and UAE Remote Network (RN) and Service Connection (SC) data plane connectivity earlier recovered have been marked as degraded.\r\n\r\nWe are working closely with our cloud provider to restore affected services in the UAE and Bahrain regions. Please note that the new onboarding of Remote Network (RN) and Service Connection (SC) is expected to fail in the UAE and Bahrain region at this time. We strongly recommend not pushing any new onboarding in the UAE and Bahrain until this incident is closed.\r\n\r\nWorkaround: We recommend affected users reconnect to the nearest locations where they have Prisma Access onboarding in place.\r\n\r\nEstablish Redundant Tunnels: We advise configuring a new set of IPsec tunnels from your affected Data Centers and Branch sites to the next nearest Service Connection (SC) and Remote Network (RN) nodes proximal to the UAE (For example: Qatar, Saudi Arabia, Israel, India West and Germany Central or any other regions you may have in Europe and Asia). You are encouraged to establish tunnels with your existing SC and RN onboarding as well. There may be a slight increase in latency when connecting through the other regions.\r\n\r\nWe will provide updates as we learn more.\nWorkaround: We recommend the affected users reconnecting to the  nearest locations where they have Prisma Access onboarding in\n\nWe will provide updates as we learn more.","incident_id":"57k8t7bw3p8b","created_at":"2026-03-02T10:13:21.844Z","updated_at":"2026-03-02T10:13:21.844Z","display_at":"2026-03-02T10:13:21.844Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"qd9vr0q8bmcr","status":"identified","body":"Update: Changes to Edge Location, Customer Impact.\n\nStatus: Investigating\nSeverity: Degraded\nAffected Locations: Dubai, Manama\nCustomer Impact: Update: Changes to Customer Impact\r\n\r\nStatus: Investigating\r\n\r\n\r\nCustomer Impact: \r\nWe have identified an issue with Prisma Access location Bahrain and are actively working on mitigating the issue with highest priority. \r\n\r\nOur engineering team has recovered Remote Network (RN) and Service Connection (SC) data plane connectivity for affected nodes and is working on mitigating Mobile User (MU) SPNs.\r\n\r\nWe are working closely with our cloud provider to restore affected services in the UAE region. Please note that the new onboarding of Remote Network (RN) and Service Connection (SC) is expected to fail in the UAE region at this time. We strongly recommend not pushing any new onboarding in the UAE until this incident is closed.\r\n\r\nWorkaround: We recommend affected users reconnect to the nearest locations where they have Prisma Access onboarding in place.\r\n\r\nEstablish Redundant Tunnels: We advise configuring a new set of IPsec tunnels from your affected Data Centers and Branch sites to the next nearest Service Connection (SC) and Remote Network (RN) nodes proximal to the UAE (For example: Qatar, Saudi Arabia, Israel, India West and Germany Central or any other regions you may have in Europe and Asia). You are encouraged to establish tunnels with your existing SC and RN onboarding as well. There may be a slight increase in latency when connecting through the other regions.\r\n\r\nWe will provide updates as we learn more.\nWorkaround: We recommend the affected users reconnecting to the  nearest locations where they have Prisma Access onboarding in\n\nWe will provide updates as we learn more.","incident_id":"57k8t7bw3p8b","created_at":"2026-03-02T07:03:40.220Z","updated_at":"2026-03-02T07:03:40.220Z","display_at":"2026-03-02T07:03:40.220Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"rgwy854zs4gg","status":"identified","body":"Update: Changes to Customer Impact.\n\nStatus: Investigating\nSeverity: Degraded\nAffected Locations: Dubai\nCustomer Impact: Update: Changes to Customer Impact\r\n\r\nStatus: Investigating\r\n\r\nCustomer Impact: Our engineering team has recovered Remote Network (RN) and Service Connection (SC) data plane connectivity for affected nodes and is working on mitigating Mobile User (MU) SPNs.\r\n\r\nWe are working closely with our cloud provider to restore affected services in the UAE region. Please note that the new onboarding of Remote Network (RN) and Service Connection (SC) is expected to fail in the UAE region at this time. We strongly recommend not pushing any new onboarding in the UAE until this incident is closed.\r\n\r\nWorkaround: We recommend affected users reconnect to the nearest locations where they have Prisma Access onboarding in place.\r\n\r\nEstablish Redundant Tunnels: We advise configuring a new set of IPsec tunnels from your affected Data Centers and Branch sites to the next nearest Service Connection (SC) and Remote Network (RN) nodes proximal to the UAE (For example: Bahrain, Qatar, Saudi Arabia, Israel, India West and Germany Central or any other regions you may have in Europe and Asia). You are encouraged to establish tunnels with your existing SC and RN onboarding as well. There may be a slight increase in latency when connecting through the other regions.\r\n\r\nWe will provide updates as we learn more.\nWorkaround: We recommend the affected users reconnecting to the  nearest locations where they have Prisma Access onboarding in\n\nWe will provide updates as we learn more.","incident_id":"57k8t7bw3p8b","created_at":"2026-03-02T05:23:25.500Z","updated_at":"2026-03-02T05:23:25.500Z","display_at":"2026-03-02T05:23:25.500Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"ltf4ptqwkxnj","status":"identified","body":"Update: Changes to Customer Impact.\n\nStatus: Investigating\nSeverity: Degraded\nAffected Locations: Dubai\nCustomer Impact: Update: Investigation Continues\r\nWe are continuing to work closely with our cloud provider to restore affected services in the UAE region.\r\nTo help unblock customers and improve connection resiliency during this time—especially when setting up additional Remote Network (RN) or Service Connection (SC) deployments—we recommend reviewing your configuration for the following features:\r\n\r\nWithdraw Static Routes if Service Connection or Remote Network IPSec tunnel is down: This ensures that traffic is not routed to a dead-end if a tunnel fails. (Note: Tunnel monitoring must be enabled).\r\n\r\nAllow asymmetric routing and load sharing across Service Connections: This allows for better redundancy and load balancing across multiple service connections.\r\n\r\nDetailed configuration steps for these features can be found in our documentation here: \r\nhttps://docs.paloaltonetworks.com/prisma-access/administration/prisma-access-service-connections/configure-a-service-connection\r\n\r\nWe will provide further updates as more information becomes available.\nWorkaround: We recommend the affected users reconnecting to the  nearest locations where they have Prisma Access onboarding in\n\nWe will provide updates as we learn more.","incident_id":"57k8t7bw3p8b","created_at":"2026-03-01T23:53:34.635Z","updated_at":"2026-03-01T23:53:34.635Z","display_at":"2026-03-01T23:53:34.635Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"c6wfqyllytc2","status":"identified","body":"Update: Changes to Customer Impact.\n\nStatus: Investigating\nSeverity: Degraded\nAffected Locations: Dubai\nCustomer Impact: We are providing an update regarding the ongoing cloud networking issue affecting Prisma Access services in the UAE region as mentioned in the below status page.\r\n\r\nThe Prisma Access team continues to work in close collaboration with the cloud provider to restore full service. To help unblock your business operations while restoration efforts are underway, we highly recommend taking the following proactive measures.\r\n\r\nRecommended Mitigation Steps for SCs and RNs:\r\n\r\nEstablish Redundant Tunnels: We advise configuring a new set of IPsec tunnels from your affected Data Centers and Branch sites to the next nearest Service Connection (SC) and Remote Network (RN) nodes proximal to the UAE (For example, Bahrain, Qatar, Saudi Arabia, Israel. Or any other regions that you may have in Europe and Asia). You are encouraged to establish tunnels with your existing SC and RN onboarding as well. There may be a slight increase in latency when connecting through the other regions.\r\n\r\nNew Deployments: If your organization does not have alternative SC or RN nodes currently deployed outside of the UAE, we strongly encourage the creation of new deployments in neighboring regions to ensure path redundancy. Please ensure to add/update the necessary routing policies for seamless user experience.\r\n\r\nUpdate Allow Lists: Please be aware that creating new SC and RN deployments will result in the allocation of new IP addresses. Ensure these new IPs are added to your internal allow lists and security policies, as necessary, to maintain seamless operations.\r\n\r\n\r\n\r\nRecommended Mitigation Steps for Gateways, Explicit Proxy (aka SWG) Nodes:\r\nDeploy Gateways and Explicit Proxy nodes across other regions closer to the UAE (For example, Bahrain, Qatar, Saudi Arabia, Israel. Or any other regions that you may have in Europe and Asia). The customers are also expected to allow list the IPs that will be allocated as part of these new regional onboarding.\r\n\r\n\r\nWe understand the impact this has on your connectivity and are prioritizing the resolution with our cloud partner. Further updates will be posted to our Status Page as they become available.\r\n\r\nThank you for your patience and cooperation.\r\n\r\nPrisma Access SRE Team\nWorkaround: We recommend the affected users reconnecting to the  nearest locations where they have Prisma Access onboarding in\n\nWe will provide updates as we learn more.","incident_id":"57k8t7bw3p8b","created_at":"2026-03-01T22:03:38.146Z","updated_at":"2026-03-01T22:03:38.146Z","display_at":"2026-03-01T22:03:38.146Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"4zf34ty6xdq6","status":"identified","body":"Update: Changes to Customer Impact.\n\nStatus: Investigating\nSeverity: Degraded\nAffected Locations: Dubai\nCustomer Impact: We are continuing to work closely with our cloud provider to restore the affected services and resolve the networking issues in the UAE region. We will provide further updates as more information becomes available.\nWorkaround: We recommend the affected users reconnecting to the  nearest locations where they have Prisma Access onboarding in\n\nWe will provide updates as we learn more.","incident_id":"57k8t7bw3p8b","created_at":"2026-03-01T20:33:30.922Z","updated_at":"2026-03-01T20:33:30.922Z","display_at":"2026-03-01T20:33:30.922Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"cdxm489x90b1","status":"identified","body":"We are currently investigating an issue affecting Prisma Access Mobile Users\n\nStatus: Investigating\nSeverity: Degraded\nAffected Locations: Dubai\nCustomer Impact: We are currently investigating a cloud networking issue that is affecting both control plane and dataplane services within the United Arab Emirates (UAE) region.\r\n\r\nKey Details \u0026 Impact\r\n\r\nAffected Components: The issue impacts traffic originating and egressing out of the UAE.\r\n\r\nDataplane Impact: We are observing connectivity issues leading to IPSec tunnel and networking failures  beginning March 1, 2026 at 1:17 PM UTC.\r\n\r\nWe are continuing to work with the cloud provider to address the issue\nWorkaround: We recommend the affected users reconnecting to the  nearest locations where they have Prisma Access onboarding in\n\nWe will provide updates as we learn more.","incident_id":"57k8t7bw3p8b","created_at":"2026-03-01T14:04:06.768Z","updated_at":"2026-03-01T14:04:06.768Z","display_at":"2026-03-01T14:04:06.768Z","affected_components":[{"code":"42kz8v81sn1k","name":"Prisma Access Mobile Users","old_status":"operational","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[],"reminder_intervals":null},{"id":"0ntmw9ds09vp","name":"SLS UAE service degradation (SP-537) : Strata Logging Service","status":"identified","created_at":"2026-03-02T07:47:27.393Z","updated_at":"2026-04-09T19:06:59.475Z","monitoring_at":null,"resolved_at":null,"impact":"minor","shortlink":"https://stspg.io/9cktt13ly51x","started_at":"2026-03-02T07:47:27.386Z","page_id":"v7149scqjn1j","incident_updates":[{"id":"rbppby5tg2yq","status":"identified","body":"We are currently investigating an issue affecting Strata Logging Service\n\nStatus: Investigating\nSeverity: Degraded\nAffected Locations: Doha\nCustomer Impact: SLS customers in the UAE region may be experiencing degraded performance when accessing SLS logs, PANOS FWs will intermittently disconnect, and there will be a delay in log processing. \r\n\r\nWe are continuing to work closely with our cloud provider to restore the affected services and resolve the networking issues in the UAE region. We will provide further updates as more information becomes available. For details on the cloud provider, refer to https://health.aws.amazon.com/health/status \nWorkaround: No workaround available \n\nWe will provide updates as we learn more.","incident_id":"0ntmw9ds09vp","created_at":"2026-03-02T07:47:27.485Z","updated_at":"2026-03-02T07:47:27.485Z","display_at":"2026-03-02T07:47:27.485Z","affected_components":[{"code":"tzlfl78jw7f2","name":"Strata Logging Service","old_status":"operational","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"tzlfl78jw7f2","name":"Strata Logging Service","status":"operational","created_at":"2025-11-24T19:14:39.828Z","updated_at":"2026-04-09T07:51:06.859Z","position":15,"description":null,"showcase":false,"start_date":"2025-11-24","group_id":null,"page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false}],"reminder_intervals":null},{"id":"wtv6gktbm3gs","name":"Prisma Access : AWS Bahrain Deployments","status":"investigating","created_at":"2026-03-26T12:39:17.952Z","updated_at":"2026-04-09T19:06:58.579Z","monitoring_at":null,"resolved_at":null,"impact":"minor","shortlink":"https://stspg.io/cmqxx77qd3zy","started_at":"2026-03-26T12:39:17.933Z","page_id":"v7149scqjn1j","incident_updates":[{"id":"jm74qj8lxbr5","status":"investigating","body":"\u003cp\u003e\u003cstrong\u003eStatus:\u003c/strong\u003e Investigating\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eSeverity:\u003c/strong\u003e Degraded\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eLocations:\u003c/strong\u003e Manama\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eImpact:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eDue to ongoing infrastructure instability currently affecting the AWS Bahrain (me-south-1) region, we are advising all customers to review their current deployments. To ensure uninterrupted service continuity and maintain optimal performance, we recommend transitioning your active deployments to a more stable compute region.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eWorkaround:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eOur current recommendation is to prioritize redeployment to AWS regions in Europe or India.\u003c/p\u003e\u003cbr\u003e\u003cp\u003eAn incident has been identified. We are actively investigating to restore services.\u003c/p\u003e","incident_id":"wtv6gktbm3gs","created_at":"2026-03-26T12:39:18.130Z","updated_at":"2026-03-26T12:39:18.130Z","display_at":"2026-03-26T12:39:18.130Z","affected_components":[{"code":"dtc44jpqpvnz","name":"Prisma Access - Mobile Users","old_status":"operational","new_status":"degraded_performance"},{"code":"19j5kbnpcls4","name":"Prisma Access - Remote Networks","old_status":"operational","new_status":"degraded_performance"},{"code":"fnm25l55dtgk","name":"Prisma Access - Service connections","old_status":"operational","new_status":"degraded_performance"},{"code":"r7pd3s3l9wh7","name":"Prisma Access - Explicit Proxy","old_status":"operational","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"dtc44jpqpvnz","name":"Mobile Users","status":"operational","created_at":"2026-03-11T20:50:17.183Z","updated_at":"2026-04-18T16:48:44.618Z","position":2,"description":null,"showcase":false,"start_date":"2026-03-11","group_id":"39hbssdynzgv","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false},{"id":"19j5kbnpcls4","name":"Remote Networks","status":"operational","created_at":"2026-03-11T20:51:07.792Z","updated_at":"2026-04-18T16:48:41.901Z","position":3,"description":null,"showcase":false,"start_date":"2026-03-11","group_id":"39hbssdynzgv","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false},{"id":"fnm25l55dtgk","name":"Service connections","status":"operational","created_at":"2026-03-11T20:52:27.059Z","updated_at":"2026-04-18T16:48:39.318Z","position":4,"description":null,"showcase":false,"start_date":"2026-03-11","group_id":"39hbssdynzgv","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false},{"id":"r7pd3s3l9wh7","name":"Explicit Proxy","status":"operational","created_at":"2026-03-11T20:53:35.195Z","updated_at":"2026-04-18T16:48:37.148Z","position":5,"description":null,"showcase":false,"start_date":"2026-03-11","group_id":"39hbssdynzgv","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false}],"reminder_intervals":null},{"id":"9pw8nw7wz8m7","name":"Strata Cloud Manager : MSP Page down","status":"investigating","created_at":"2026-03-27T10:58:06.156Z","updated_at":"2026-04-09T19:06:58.462Z","monitoring_at":null,"resolved_at":null,"impact":"major","shortlink":"https://stspg.io/51f5b1c02nl0","started_at":"2026-03-27T10:58:06.144Z","page_id":"v7149scqjn1j","incident_updates":[{"id":"xtblc6krxw6p","status":"investigating","body":"\u003cp\u003e\u003cstrong\u003eStatus:\u003c/strong\u003e Investigating\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eSeverity:\u003c/strong\u003e Disruption\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eLocations:\u003c/strong\u003e Council Bluffs, Doha, Eemshaven, Frankfurt, Hong Kong, Jakarta, Johannesburg, London, Madrid, Milan, Montreal, Mumbai, Paris, Riyadh, Seoul, Singapore, Sydney, Taipei, Tel Aviv, Tokyo, Toronto, Warsaw, Zurich\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eImpact:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003ePrisma Access MSP customers will not be able to access the MSP UI. We will provide an update at 16:00 UTC.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eWorkaround:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eNo workaround.\u003c/p\u003e\u003cbr\u003e\u003cp\u003eAn incident has been identified. We are actively investigating to restore services.\u003c/p\u003e","incident_id":"9pw8nw7wz8m7","created_at":"2026-03-27T10:58:06.261Z","updated_at":"2026-03-27T10:58:06.261Z","display_at":"2026-03-27T10:58:06.261Z","affected_components":[{"code":"fkmqkhb37jwy","name":"Strata Cloud Manager - Cloud Manager","old_status":"operational","new_status":"major_outage"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"fkmqkhb37jwy","name":"Cloud Manager","status":"operational","created_at":"2025-11-24T19:15:10.373Z","updated_at":"2026-04-09T07:50:40.481Z","position":7,"description":null,"showcase":false,"start_date":"2025-11-24","group_id":"0203hvxhr3ny","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false}],"reminder_intervals":null}]}