{"page":{"id":"v7149scqjn1j","name":"Prisma SASE","url":"https://sase-secondary.status.paloaltonetworks.com","time_zone":"Etc/UTC","updated_at":"2026-04-20T01:33:46.507Z"},"incidents":[{"id":"8mygvmg8kr2p","name":"Prisma Browser : One-time error after browser update","status":"resolved","created_at":"2026-04-16T10:52:00.987Z","updated_at":"2026-04-16T14:37:29.889Z","monitoring_at":"2026-04-16T10:56:59.316Z","resolved_at":"2026-04-16T14:37:29.870Z","impact":"major","shortlink":"https://stspg.io/cn439j367ctc","started_at":"2026-04-16T10:52:00.976Z","page_id":"v7149scqjn1j","incident_updates":[{"id":"mz0711zpmlyp","status":"resolved","body":"\u003cp\u003e\u003cstrong\u003eStatus:\u003c/strong\u003e Resolved\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eSeverity:\u003c/strong\u003e Disruption\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eLocations:\u003c/strong\u003e Montreal\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eImpact:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eUsers updating 147.15.5.102 would experience an error message \u0026quot;Something went wrong\u0026quot; with error code ERR\u003cem\u003eBW\u003c/em\u003eEX_NOTRUN. The issue is resolved by clicking \u0026quot;Reload\u0026quot; or closing and reopening the browser.\u003c/p\u003e\u003cp\u003eThe faulty version was available 02:41 AM – 03:08 AM PDT.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eWorkaround:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eReloading the browser solves the issue\u003c/p\u003e\u003cbr\u003e\u003cp\u003eThe incident has been fully resolved and all services are operational.\u003c/p\u003e","incident_id":"8mygvmg8kr2p","created_at":"2026-04-16T14:37:29.870Z","updated_at":"2026-04-16T14:37:29.870Z","display_at":"2026-04-16T14:37:29.870Z","affected_components":[{"code":"km1dj00qvczr","name":"Prisma Browser - Browser Access","old_status":"major_outage","new_status":"major_outage"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"dzjyfwflk09r","status":"monitoring","body":"\u003cp\u003e\u003cstrong\u003eStatus:\u003c/strong\u003e Monitoring\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eSeverity:\u003c/strong\u003e Disruption\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eLocations:\u003c/strong\u003e Montreal\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eImpact:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eUsers updating 147.15.5.102 would experience an error message \u0026quot;Something went wrong\u0026quot; with error code ERR\u003cem\u003eBW\u003c/em\u003eEX_NOTRUN. The issue is resolved by clicking \u0026quot;Reload\u0026quot; or closing and reopening the browser.\u003c/p\u003e\u003cp\u003eThe faulty version was available 02:41 AM – 03:08 AM PDT.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eWorkaround:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eReloading the browser solves the issue\u003c/p\u003e\u003cbr\u003e\u003cp\u003eA fix has been implemented. We are actively monitoring to ensure full restoration of services.\u003c/p\u003e","incident_id":"8mygvmg8kr2p","created_at":"2026-04-16T10:56:59.316Z","updated_at":"2026-04-16T10:56:59.316Z","display_at":"2026-04-16T10:56:59.316Z","affected_components":[{"code":"km1dj00qvczr","name":"Prisma Browser - Browser Access","old_status":"major_outage","new_status":"major_outage"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"l1wsc4kpvh38","status":"investigating","body":"\u003cp\u003e\u003cstrong\u003eStatus:\u003c/strong\u003e Investigating\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eSeverity:\u003c/strong\u003e Disruption\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eLocations:\u003c/strong\u003e Montreal\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eImpact:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eUsers updating 147.15.5.102 would experience an error message \u0026quot;Something went wrong\u0026quot; with error code ERR\u003cem\u003eBW\u003c/em\u003eEX_NOTRUN. The issue is resolved by clicking \u0026quot;Reload\u0026quot; or closing and reopening the browser.\u003c/p\u003e\u003cp\u003eThe faulty version was available 02:41 AM – 03:08 AM PDT.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eWorkaround:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eReloading the browser solves the issue\u003c/p\u003e\u003cbr\u003e\u003cp\u003eAn incident has been identified. We are actively investigating to restore services.\u003c/p\u003e","incident_id":"8mygvmg8kr2p","created_at":"2026-04-16T10:52:01.059Z","updated_at":"2026-04-16T10:52:01.059Z","display_at":"2026-04-16T10:52:01.059Z","affected_components":[{"code":"km1dj00qvczr","name":"Prisma Browser - Browser Access","old_status":"operational","new_status":"major_outage"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"km1dj00qvczr","name":"Browser Access","status":"operational","created_at":"2025-11-24T19:14:44.344Z","updated_at":"2026-04-16T14:38:32.789Z","position":2,"description":null,"showcase":false,"start_date":"2025-11-24","group_id":"6z95gjr6njjz","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false}],"reminder_intervals":null},{"id":"g5w83g3nsjf5","name":"Prisma Access China : PA China SLS Explorer Tab failing to load","status":"resolved","created_at":"2026-04-15T05:14:24.531Z","updated_at":"2026-04-15T06:01:15.772Z","monitoring_at":null,"resolved_at":"2026-04-15T06:01:15.759Z","impact":"minor","shortlink":"https://stspg.io/9zy4ybqq8mhv","started_at":"2026-04-15T05:14:24.519Z","page_id":"v7149scqjn1j","incident_updates":[{"id":"9rlh5v37w161","status":"resolved","body":"\u003cp\u003e\u003cstrong\u003eStatus:\u003c/strong\u003e Resolved\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eSeverity:\u003c/strong\u003e Degraded\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eLocations:\u003c/strong\u003e Beijing\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eImpact:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003ePrisma Access customers in China are unable to access the SLS Explore tab\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eWorkaround:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eNo workaround\u003c/p\u003e\u003cbr\u003e\u003cp\u003eThe incident has been fully resolved and all services are operational.\u003c/p\u003e","incident_id":"g5w83g3nsjf5","created_at":"2026-04-15T06:01:15.759Z","updated_at":"2026-04-15T06:01:15.759Z","display_at":"2026-04-15T06:01:15.759Z","affected_components":[{"code":"95vjgv7g6zd5","name":"Prisma Access China - Configuration","old_status":"degraded_performance","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"f70tblm7m148","status":"investigating","body":"\u003cp\u003e\u003cstrong\u003eStatus:\u003c/strong\u003e Investigating\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eSeverity:\u003c/strong\u003e Degraded\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eLocations:\u003c/strong\u003e Beijing\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eImpact:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003ePrisma Access customers in China are unable to access the SLS Explore tab\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eWorkaround:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eNo workaround\u003c/p\u003e\u003cbr\u003e\u003cp\u003eAn incident has been identified at \u0026quot;Apr 14 23:59:59 2026 GMT\u0026quot; and engineering team deployed the fix. If you continue to experience the issue then please open a support case.\u003c/p\u003e","incident_id":"g5w83g3nsjf5","created_at":"2026-04-15T05:14:24.617Z","updated_at":"2026-04-15T05:14:24.617Z","display_at":"2026-04-15T05:14:24.617Z","affected_components":[{"code":"95vjgv7g6zd5","name":"Prisma Access China - Configuration","old_status":"operational","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"95vjgv7g6zd5","name":"Configuration","status":"operational","created_at":"2025-11-24T19:15:13.593Z","updated_at":"2026-04-18T16:49:39.242Z","position":1,"description":null,"showcase":false,"start_date":"2025-11-24","group_id":"j3n02tqc8440","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false}],"reminder_intervals":null},{"id":"jgfn7srw6xbr","name":"Prisma SDWAN : AMER2 (El Capitan) Prisma SDWAN SCM 503 errors","status":"resolved","created_at":"2026-04-12T15:39:38.797Z","updated_at":"2026-04-12T16:07:21.605Z","monitoring_at":"2026-04-12T15:49:38.344Z","resolved_at":"2026-04-12T16:07:21.587Z","impact":"minor","shortlink":"https://stspg.io/0qncxgv42d15","started_at":"2026-04-12T15:39:38.787Z","page_id":"v7149scqjn1j","incident_updates":[{"id":"y1s1c8d6qpmm","status":"resolved","body":"\u003cp\u003e\u003cstrong\u003eStatus:\u003c/strong\u003e Resolved\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eSeverity:\u003c/strong\u003e Degraded\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eLocations:\u003c/strong\u003e Ohio\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eImpact:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eStrata Cloud Manager Prisma SDWAN users will intermittently get timeout errors while accessing the SDWAN services\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eWorkaround:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eNo workaround\u003c/p\u003e\u003cbr\u003e\u003cp\u003eThe incident has been fully resolved and all services are operational.\u003c/p\u003e","incident_id":"jgfn7srw6xbr","created_at":"2026-04-12T16:07:21.587Z","updated_at":"2026-04-12T16:07:21.587Z","display_at":"2026-04-12T16:07:21.587Z","affected_components":[{"code":"fpfch37z436h","name":"Prisma SDWAN - UI \u0026 Portal Access","old_status":"degraded_performance","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"49wbz1x5twc1","status":"monitoring","body":"\u003cp\u003e\u003cstrong\u003eStatus:\u003c/strong\u003e Monitoring\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eSeverity:\u003c/strong\u003e Degraded\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eLocations:\u003c/strong\u003e Ohio\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eImpact:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eStrata Cloud Manager Prisma SDWAN users will intermittently get timeout errors while accessing the SDWAN services\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eWorkaround:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eNo workaround\u003c/p\u003e\u003cbr\u003e\u003cp\u003eA fix has been implemented. We are actively monitoring to ensure full restoration of services.\u003c/p\u003e","incident_id":"jgfn7srw6xbr","created_at":"2026-04-12T15:49:38.344Z","updated_at":"2026-04-12T15:49:38.344Z","display_at":"2026-04-12T15:49:38.344Z","affected_components":[{"code":"fpfch37z436h","name":"Prisma SDWAN - UI \u0026 Portal Access","old_status":"degraded_performance","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"m51wml77lhxx","status":"investigating","body":"\u003cp\u003e\u003cstrong\u003eStatus:\u003c/strong\u003e Investigating\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eSeverity:\u003c/strong\u003e Degraded\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eLocations:\u003c/strong\u003e Ohio\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eImpact:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eStrata Cloud Manager Prisma SDWAN users will intermittently get timeout errors while accessing the SDWAN services\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eWorkaround:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eNo workaround\u003c/p\u003e\u003cbr\u003e\u003cp\u003eAn incident has been identified. We are actively investigating to restore services.\u003c/p\u003e","incident_id":"jgfn7srw6xbr","created_at":"2026-04-12T15:39:38.875Z","updated_at":"2026-04-12T15:39:38.875Z","display_at":"2026-04-12T15:39:38.875Z","affected_components":[{"code":"fpfch37z436h","name":"Prisma SDWAN - UI \u0026 Portal Access","old_status":"operational","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"fpfch37z436h","name":"UI \u0026 Portal Access","status":"operational","created_at":"2025-11-24T19:14:58.682Z","updated_at":"2026-04-12T16:08:02.762Z","position":7,"description":null,"showcase":false,"start_date":"2025-11-24","group_id":"h29tb5vr7php","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false}],"reminder_intervals":null},{"id":"my9w0rmydhr6","name":"Strata Cloud Manager : Log Viewer and SCM Dashboards Impaired in USA, Singapore, Germany and Europe","status":"resolved","created_at":"2026-04-11T00:27:12.211Z","updated_at":"2026-04-11T05:19:41.404Z","monitoring_at":"2026-04-11T02:38:02.534Z","resolved_at":"2026-04-11T05:19:41.390Z","impact":"minor","shortlink":"https://stspg.io/k7fdwnvf1cp7","started_at":"2026-04-11T00:27:12.200Z","page_id":"v7149scqjn1j","incident_updates":[{"id":"mqgtvqc58f0j","status":"resolved","body":"\u003cp\u003e\u003cstrong\u003eStatus:\u003c/strong\u003e Resolved\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eSeverity:\u003c/strong\u003e Degraded\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eLocations:\u003c/strong\u003e Council Bluffs, Eemshaven, Frankfurt, Singapore\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eImpact:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eLog Viewer and SCM Dashboards may see degraded performance in the USA, Singapore Germany and Europe.\u003c/p\u003e\u003cbr\u003e\u003cp\u003eTeam is actively working on the resolution.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eWorkaround:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eDegraded performance.\u003c/p\u003e\u003cbr\u003e\u003cp\u003eThe incident has been fully resolved and all services are operational.\u003c/p\u003e","incident_id":"my9w0rmydhr6","created_at":"2026-04-11T05:19:41.390Z","updated_at":"2026-04-11T05:19:41.390Z","display_at":"2026-04-11T05:19:41.390Z","affected_components":[{"code":"lp4sl2hlw64x","name":"Strata Cloud Manager - Visibility \u0026 Reporting","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"m38vfs1b5gqj","name":"Strata Cloud Manager - Visibility \u0026 Insights","old_status":"degraded_performance","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"6b6q1cln7psk","status":"monitoring","body":"\u003cp\u003e\u003cstrong\u003eStatus:\u003c/strong\u003e Monitoring\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eSeverity:\u003c/strong\u003e Degraded\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eLocations:\u003c/strong\u003e Council Bluffs, Eemshaven, Frankfurt, Singapore\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eImpact:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eLog Viewer and SCM Dashboards may see degraded performance in the USA, Singapore Germany and Europe.\u003c/p\u003e\u003cbr\u003e\u003cp\u003eTeam is actively working on the resolution.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eWorkaround:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eDegraded performance.\u003c/p\u003e\u003cbr\u003e\u003cp\u003eA fix has been implemented. We are actively monitoring to ensure full restoration of services.\u003c/p\u003e","incident_id":"my9w0rmydhr6","created_at":"2026-04-11T02:38:02.534Z","updated_at":"2026-04-11T02:38:02.534Z","display_at":"2026-04-11T02:38:02.534Z","affected_components":[{"code":"lp4sl2hlw64x","name":"Strata Cloud Manager - Visibility \u0026 Reporting","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"m38vfs1b5gqj","name":"Strata Cloud Manager - Visibility \u0026 Insights","old_status":"degraded_performance","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"21py5rfqbj3g","status":"investigating","body":"\u003cp\u003e\u003cstrong\u003eStatus:\u003c/strong\u003e Investigating\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eSeverity:\u003c/strong\u003e Degraded\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eLocations:\u003c/strong\u003e Council Bluffs, Eemshaven, Frankfurt, Singapore\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eImpact:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eLog Viewer and SCM Dashboards may see degraded performance in the USA, Singapore Germany and Europe.\u003c/p\u003e\u003cbr\u003e\u003cp\u003eTeam is actively working on the resolution.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eWorkaround:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eDegraded performance.\u003c/p\u003e\u003cbr\u003e\u003cp\u003eAn incident has been identified. 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This issue is impacting UI visibility only, underlying data collection remains functional. 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We are actively investigating to restore services.\u003c/p\u003e","incident_id":"lk0fh5j6bbx7","created_at":"2026-03-29T02:52:01.860Z","updated_at":"2026-03-29T02:52:01.860Z","display_at":"2026-03-29T02:52:01.860Z","affected_components":[{"code":"0f54cnk3dzvd","name":"Prisma SDWAN - Device Status","old_status":"under_maintenance","new_status":"degraded_performance"},{"code":"fpfch37z436h","name":"Prisma SDWAN - UI \u0026 Portal Access","old_status":"under_maintenance","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"0f54cnk3dzvd","name":"Device Status","status":"operational","created_at":"2025-11-24T19:14:55.714Z","updated_at":"2026-04-11T10:06:56.699Z","position":4,"description":null,"showcase":false,"start_date":"2025-11-24","group_id":"h29tb5vr7php","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false},{"id":"fpfch37z436h","name":"UI \u0026 Portal Access","status":"operational","created_at":"2025-11-24T19:14:58.682Z","updated_at":"2026-04-12T16:08:02.762Z","position":7,"description":null,"showcase":false,"start_date":"2025-11-24","group_id":"h29tb5vr7php","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false}],"reminder_intervals":null},{"id":"jb53sshtxlb1","name":"Global Protect Issue Impacting Android Users on Software Version 6.1.11 (SP-543) : Prisma Access Mobile Users","status":"resolved","created_at":"2026-03-04T19:56:17.000Z","updated_at":"2026-04-09T19:06:58.365Z","monitoring_at":"2026-03-16T18:33:14.503Z","resolved_at":"2026-03-27T17:08:33.446Z","impact":"minor","shortlink":"https://stspg.io/2h50drp2cy9c","started_at":"2026-03-04T19:56:17.000Z","page_id":"v7149scqjn1j","incident_updates":[{"id":"9ffb7vdth2wn","status":"resolved","body":"\u003cp\u003e\u003cstrong\u003eStatus:\u003c/strong\u003e Resolved\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eSeverity:\u003c/strong\u003e Degraded\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eLocations:\u003c/strong\u003e Ashburn, Calgary, Chicago, Dallas, Denver, Guadalajara, Los Angeles, Mexico City, Miami, Moncks Corner, Monterrey, New York City, Phoenix, Quebec, Salt Lake City, San Francisco, San Jose, The Dalles, Toronto\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eImpact:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eGlobalProtect Android v6.1.2 is being published via staged rollout. This version will be available to all customers via the Google Play Store by March 20th, 2026 assuming no issues are reported during the rollout.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eWorkaround:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eImmediate Actions \u0026amp; Workarounds\u003c/strong\u003e\u003c/p\u003e\u003cbr\u003e\u003cp\u003eFor customers currently on version 6.1.11 who are experiencing issues, we recommend one of the following two paths:\u003c/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cp\u003e\u003cstrong\u003eOption 1:\u003c/strong\u003e \u003cstrong\u003eTechnical Workaround (Recommended for immediate stability)\u003c/strong\u003e Apply the following\u003c/p\u003e\u003cbr\u003e\u003cp\u003econfiguration change to bypass the identified trigger:\u003c/p\u003e\u003col\u003e\u003cli\u003eEdit the GlobalProtect app configuration in your MDM.\u003c/li\u003e\u003cli\u003eClick on Add Configuration Setting.\u003c/li\u003e\u003cli\u003eSelect the \u003cstrong\u003eInduce FIPS error\u003c/strong\u003e configuration key and add the following details:\u003c/li\u003e\u003cli\u003eValue type: String\u003c/li\u003e\u003cli\u003eValue: default\u003c/li\u003e\u003c/ol\u003e\u003cbr\u003e\u003cp\u003e\u003cstrong\u003eOption 2\u003c/strong\u003e: Version Rollback If the configuration change does not resolve your specific use case. Global Protect version 6.1.10 remains fully supported and available.\u003c/p\u003e\u003col\u003e\u003cli\u003eUninstall version 6.1.11.\u003c/li\u003e\u003cli\u003eReinstall version 6.1.10 from the App Store.\u003c/li\u003e\u003c/ol\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cp\u003e\u003cstrong\u003eNext Steps\u003c/strong\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003e\u003cstrong\u003eMonitoring:\u003c/strong\u003e Our support team is monitoring all active 6.1.11 environments.\u003c/li\u003e\u003cli\u003e\u003cstrong\u003eNotification:\u003c/strong\u003e You will receive a follow-up notification as soon as the fixed image is available in the customer portal.\u003c/li\u003e\u003c/ul\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cp\u003eWe apologize for the inconvenience and are working to resolve this as quickly as possible. If you require assistance with either workaround, please contact our technical support team.\u003c/p\u003e\u003cbr\u003e\u003cp\u003eThe incident has been fully resolved and all services are operational.\u003c/p\u003e","incident_id":"jb53sshtxlb1","created_at":"2026-03-27T17:08:33.446Z","updated_at":"2026-03-27T17:08:33.446Z","display_at":"2026-03-27T17:08:33.446Z","affected_components":[{"code":"dtc44jpqpvnz","name":"Prisma Access - Mobile Users","old_status":"under_maintenance","new_status":"degraded_performance"},{"code":"19j5kbnpcls4","name":"Prisma Access - Remote Networks","old_status":"under_maintenance","new_status":"degraded_performance"},{"code":"fnm25l55dtgk","name":"Prisma Access - Service connections","old_status":"under_maintenance","new_status":"degraded_performance"},{"code":"r7pd3s3l9wh7","name":"Prisma Access - Explicit Proxy","old_status":"under_maintenance","new_status":"degraded_performance"},{"code":"pjlc2f20vr0t","name":"Prisma Access - ZTNA Connector","old_status":"under_maintenance","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"88yqpbjdrn1n","status":"monitoring","body":"Update: Changes to Customer Impact.\n\nStatus: Monitoring\nSeverity: Degraded\nAffected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto\nCustomer Impact: GlobalProtect Android v6.1.2 is being published via staged rollout. This version will be available to all customers via the Google Play Store by March 20th, 2026 assuming no issues are reported during the rollout.\nWorkaround: *Immediate Actions \u0026 Workarounds*\r\n\r\nFor customers currently on version 6.1.11 who are experiencing issues, we recommend one of the following two paths:\r\n\r\n \r\n\r\n*Option 1:* *Technical Workaround (Recommended for immediate stability)* Apply the following \r\n\r\nconfiguration change to bypass the identified trigger:\r\n # Edit the GlobalProtect app configuration in your MDM.\r\n # Click on Add Configuration Setting. \r\n # Select the *Induce FIPS error* configuration key and add the following details:\r\n # Value type: String\r\n # Value: default\r\n\r\n{*}Option 2{*}: Version Rollback If the configuration change does not resolve your specific use case. Global Protect version 6.1.10 remains fully supported and available.\r\n # Uninstall version 6.1.11.\r\n # Reinstall version 6.1.10 from the App Store.\r\n\r\n \r\n\r\n*Next Steps*\r\n * *Monitoring:* Our support team is monitoring all active 6.1.11 environments.\r\n * *Notification:* You will receive a follow-up notification as soon as the fixed image is available in the customer portal.\r\n\r\n \r\n\r\nWe apologize for the inconvenience and are working to resolve this as quickly as possible. If you require assistance with either workaround, please contact our technical support team.\n\nWe are continuing to monitor the situation.","incident_id":"jb53sshtxlb1","created_at":"2026-03-16T18:41:13.211Z","updated_at":"2026-03-16T18:41:13.211Z","display_at":"2026-03-16T18:41:13.211Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"qzvq0m1dq838","status":"monitoring","body":"Update: Status changed to Monitoring.\n\nStatus: Monitoring\nSeverity: Degraded\nAffected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto\nCustomer Impact: Our Engineering team has identified a bug impacting users on Global Protect Android Software Version *6.1.11*  We have identified the Root Cause (RCA) and are currently working on a fix. \r\n\r\n \r\n\r\n*Current Status*\r\n * *Rollout Halted:* We have officially paused the rollout of version 6.1.11. No additional users or systems will be upgraded to this version until the fix is released.\r\n * *Resolution Timeline:* Engineering is working on the fix. A new, corrected image is expected to be released by {*}next week{*}.\nWorkaround: *Immediate Actions \u0026 Workarounds*\r\n\r\nFor customers currently on version 6.1.11 who are experiencing issues, we recommend one of the following two paths:\r\n\r\n \r\n\r\n*Option 1:* *Technical Workaround (Recommended for immediate stability)* Apply the following \r\n\r\nconfiguration change to bypass the identified trigger:\r\n # Edit the GlobalProtect app configuration in your MDM.\r\n # Click on Add Configuration Setting. \r\n # Select the *Induce FIPS error* configuration key and add the following details:\r\n # Value type: String\r\n # Value: default\r\n\r\n{*}Option 2{*}: Version Rollback If the configuration change does not resolve your specific use case. Global Protect version 6.1.10 remains fully supported and available.\r\n # Uninstall version 6.1.11.\r\n # Reinstall version 6.1.10 from the App Store.\r\n\r\n \r\n\r\n*Next Steps*\r\n * *Monitoring:* Our support team is monitoring all active 6.1.11 environments.\r\n * *Notification:* You will receive a follow-up notification as soon as the fixed image is available in the customer portal.\r\n\r\n \r\n\r\nWe apologize for the inconvenience and are working to resolve this as quickly as possible. If you require assistance with either workaround, please contact our technical support team.\n\nWe are continuing to monitor the situation.","incident_id":"jb53sshtxlb1","created_at":"2026-03-16T18:33:14.503Z","updated_at":"2026-03-16T18:33:14.503Z","display_at":"2026-03-16T18:33:14.503Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"wdh9g0htk001","status":"identified","body":"We are currently investigating an issue affecting Prisma Access Mobile Users\n\nStatus: Investigating\nSeverity: Degraded\nAffected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto\nImpact:\n\nOur Engineering team has identified a bug impacting users on Global Protect Android Software Version 6.1.11  We have identified the Root Cause (RCA) and are currently working on a fix.\n\n\n\n\nCurrent Status\n\nRollout Halted: We have officially paused the rollout of version 6.1.11. No additional users or systems will be upgraded to this version until the fix is released.\nResolution Timeline: Engineering is working on the fix. A new, corrected image is expected to be released by next week.\nWorkaround:\n\nImmediate Actions \u0026 Workarounds\n\n\nFor customers currently on version 6.1.11 who are experiencing issues, we recommend one of the following two paths:\n\n\n\n\nOption 1: Technical Workaround (Recommended for immediate stability)* Apply the following\n\nconfiguration change to bypass the identified trigger:\n\nEdit the GlobalProtect app configuration in your MDM.\nClick on Add Configuration Setting.\nSelect the Induce FIPS error configuration key and add the following details:\nValue type: String\nValue: default\n\nOption 2: Version Rollback If the configuration change does not resolve your specific use case. Global Protect version 6.1.10 remains fully supported and available.\n\nUninstall version 6.1.11.\nReinstall version 6.1.10 from the App Store.\n\n\n\nNext Steps\n\nMonitoring: Our support team is monitoring all active 6.1.11 environments.\nNotification: You will receive a follow-up notification as soon as the fixed image is available in the customer portal.\n\n\n\nWe apologize for the inconvenience and are working to resolve this as quickly as possible. If you require assistance with either workaround, please contact our technical support team.\n\n\nIncident has been identified and investigation is starting","incident_id":"jb53sshtxlb1","created_at":"2026-03-04T19:56:17.646Z","updated_at":"2026-03-04T23:30:22.088Z","display_at":"2026-03-04T19:56:17.000Z","affected_components":[{"code":"42kz8v81sn1k","name":"Prisma Access Mobile Users","old_status":"operational","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"dtc44jpqpvnz","name":"Mobile Users","status":"operational","created_at":"2026-03-11T20:50:17.183Z","updated_at":"2026-04-18T16:48:44.618Z","position":2,"description":null,"showcase":false,"start_date":"2026-03-11","group_id":"39hbssdynzgv","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false},{"id":"19j5kbnpcls4","name":"Remote Networks","status":"operational","created_at":"2026-03-11T20:51:07.792Z","updated_at":"2026-04-18T16:48:41.901Z","position":3,"description":null,"showcase":false,"start_date":"2026-03-11","group_id":"39hbssdynzgv","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false},{"id":"fnm25l55dtgk","name":"Service connections","status":"operational","created_at":"2026-03-11T20:52:27.059Z","updated_at":"2026-04-18T16:48:39.318Z","position":4,"description":null,"showcase":false,"start_date":"2026-03-11","group_id":"39hbssdynzgv","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false},{"id":"r7pd3s3l9wh7","name":"Explicit Proxy","status":"operational","created_at":"2026-03-11T20:53:35.195Z","updated_at":"2026-04-18T16:48:37.148Z","position":5,"description":null,"showcase":false,"start_date":"2026-03-11","group_id":"39hbssdynzgv","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false},{"id":"pjlc2f20vr0t","name":"ZTNA Connector","status":"operational","created_at":"2026-03-11T20:53:48.627Z","updated_at":"2026-04-18T16:48:35.212Z","position":6,"description":null,"showcase":false,"start_date":"2026-03-11","group_id":"39hbssdynzgv","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false}],"reminder_intervals":null},{"id":"9pw8nw7wz8m7","name":"Strata Cloud Manager : MSP Page down","status":"investigating","created_at":"2026-03-27T10:58:06.156Z","updated_at":"2026-04-09T19:06:58.462Z","monitoring_at":null,"resolved_at":null,"impact":"major","shortlink":"https://stspg.io/51f5b1c02nl0","started_at":"2026-03-27T10:58:06.144Z","page_id":"v7149scqjn1j","incident_updates":[{"id":"xtblc6krxw6p","status":"investigating","body":"\u003cp\u003e\u003cstrong\u003eStatus:\u003c/strong\u003e Investigating\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eSeverity:\u003c/strong\u003e Disruption\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eLocations:\u003c/strong\u003e Council Bluffs, Doha, Eemshaven, Frankfurt, Hong Kong, Jakarta, Johannesburg, London, Madrid, Milan, Montreal, Mumbai, Paris, Riyadh, Seoul, Singapore, Sydney, Taipei, Tel Aviv, Tokyo, Toronto, Warsaw, Zurich\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eImpact:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003ePrisma Access MSP customers will not be able to access the MSP UI. We will provide an update at 16:00 UTC.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eWorkaround:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eNo workaround.\u003c/p\u003e\u003cbr\u003e\u003cp\u003eAn incident has been identified. We are actively investigating to restore services.\u003c/p\u003e","incident_id":"9pw8nw7wz8m7","created_at":"2026-03-27T10:58:06.261Z","updated_at":"2026-03-27T10:58:06.261Z","display_at":"2026-03-27T10:58:06.261Z","affected_components":[{"code":"fkmqkhb37jwy","name":"Strata Cloud Manager - Cloud Manager","old_status":"operational","new_status":"major_outage"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"fkmqkhb37jwy","name":"Cloud Manager","status":"operational","created_at":"2025-11-24T19:15:10.373Z","updated_at":"2026-04-09T07:50:40.481Z","position":7,"description":null,"showcase":false,"start_date":"2025-11-24","group_id":"0203hvxhr3ny","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false}],"reminder_intervals":null},{"id":"wtv6gktbm3gs","name":"Prisma Access : AWS Bahrain Deployments","status":"investigating","created_at":"2026-03-26T12:39:17.952Z","updated_at":"2026-04-09T19:06:58.579Z","monitoring_at":null,"resolved_at":null,"impact":"minor","shortlink":"https://stspg.io/cmqxx77qd3zy","started_at":"2026-03-26T12:39:17.933Z","page_id":"v7149scqjn1j","incident_updates":[{"id":"jm74qj8lxbr5","status":"investigating","body":"\u003cp\u003e\u003cstrong\u003eStatus:\u003c/strong\u003e Investigating\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eSeverity:\u003c/strong\u003e Degraded\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eLocations:\u003c/strong\u003e Manama\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eImpact:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eDue to ongoing infrastructure instability currently affecting the AWS Bahrain (me-south-1) region, we are advising all customers to review their current deployments. To ensure uninterrupted service continuity and maintain optimal performance, we recommend transitioning your active deployments to a more stable compute region.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eWorkaround:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eOur current recommendation is to prioritize redeployment to AWS regions in Europe or India.\u003c/p\u003e\u003cbr\u003e\u003cp\u003eAn incident has been identified. We are actively investigating to restore services.\u003c/p\u003e","incident_id":"wtv6gktbm3gs","created_at":"2026-03-26T12:39:18.130Z","updated_at":"2026-03-26T12:39:18.130Z","display_at":"2026-03-26T12:39:18.130Z","affected_components":[{"code":"dtc44jpqpvnz","name":"Prisma Access - Mobile Users","old_status":"operational","new_status":"degraded_performance"},{"code":"19j5kbnpcls4","name":"Prisma Access - Remote Networks","old_status":"operational","new_status":"degraded_performance"},{"code":"fnm25l55dtgk","name":"Prisma Access - Service connections","old_status":"operational","new_status":"degraded_performance"},{"code":"r7pd3s3l9wh7","name":"Prisma Access - Explicit Proxy","old_status":"operational","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"dtc44jpqpvnz","name":"Mobile Users","status":"operational","created_at":"2026-03-11T20:50:17.183Z","updated_at":"2026-04-18T16:48:44.618Z","position":2,"description":null,"showcase":false,"start_date":"2026-03-11","group_id":"39hbssdynzgv","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false},{"id":"19j5kbnpcls4","name":"Remote Networks","status":"operational","created_at":"2026-03-11T20:51:07.792Z","updated_at":"2026-04-18T16:48:41.901Z","position":3,"description":null,"showcase":false,"start_date":"2026-03-11","group_id":"39hbssdynzgv","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false},{"id":"fnm25l55dtgk","name":"Service connections","status":"operational","created_at":"2026-03-11T20:52:27.059Z","updated_at":"2026-04-18T16:48:39.318Z","position":4,"description":null,"showcase":false,"start_date":"2026-03-11","group_id":"39hbssdynzgv","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false},{"id":"r7pd3s3l9wh7","name":"Explicit Proxy","status":"operational","created_at":"2026-03-11T20:53:35.195Z","updated_at":"2026-04-18T16:48:37.148Z","position":5,"description":null,"showcase":false,"start_date":"2026-03-11","group_id":"39hbssdynzgv","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false}],"reminder_intervals":null},{"id":"tx1j5yjxlscw","name":"Prisma Access : Intermittent disconnectivity issues affecting EP-PAB customers","status":"resolved","created_at":"2026-03-25T14:41:51.906Z","updated_at":"2026-04-09T19:06:58.659Z","monitoring_at":null,"resolved_at":"2026-03-25T19:58:25.571Z","impact":"minor","shortlink":"https://stspg.io/bgyj46ws57z7","started_at":"2026-03-25T14:41:51.889Z","page_id":"v7149scqjn1j","incident_updates":[{"id":"ztn9qfclycw5","status":"resolved","body":"\u003cp\u003e\u003cstrong\u003eStatus:\u003c/strong\u003e Resolved\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eSeverity:\u003c/strong\u003e Degraded\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eLocations:\u003c/strong\u003e Ashburn, Auckland, Barcelona, Bogota, Brasilia, Brisbane, Calgary, Cape Town, Chennai, Chia, Chicago, Colombo, Dallas, Denver, Dubai, Dublin, Eemshaven, Frankfurt, Guadalajara, Hamburg, Hong Kong, Hyderabad, Islamabad, Jeddah, Jerusalem, Johannesburg, Karachi, Lagos, Lahore, Lima, London, Los Angeles, Madrid, Manama, Marseille, Melbourne, Mexico City, Miami, Moncks Corner, Monterrey, Moscow, Mumbai, Munich, New Delhi, New York City, Osaka, Paris, Perth, Phoenix, Port Moresby, Prague, Quebec, Rio de Janeiro, Riyadh, Rotterdam, Saint Petersburg, Salt Lake City, San Francisco, San Jose, Sao Paulo, Seoul, Singapore, Sydney, The Dalles, Tokyo, Toronto\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eImpact:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eSummary\u003c/p\u003e\u003cp\u003eWe have identified intermittent disconnectivity issues affecting PAB users connected via Explicit Proxy (SWG) Security Processing Nodes (SPNs). Users may experience brief drops in connectivity over existing sessions.\u003c/p\u003e\u003cbr\u003e\u003cp\u003eOur engineering teams are currently investigating the root cause and working internally on a fix to restore full stability.\u003c/p\u003e\u003cbr\u003e\u003cp\u003eDetails\u003c/p\u003e\u003cp\u003eAffected Service: Prisma Access Browser access via Explicit Proxy (Secure Web Gateway) SPNs\u003c/p\u003e\u003cbr\u003e\u003cp\u003eAffected Users: PAB (Private Access Browser) users\u003c/p\u003e\u003cbr\u003e\u003cp\u003eSymptom: Intermittent connection resets or timeouts.\u003c/p\u003e\u003cbr\u003e\u003cp\u003eNext Steps\u003c/p\u003e\u003cp\u003eMitigation: Internal teams are currently testing routing adjustments to stabilize affected SPNs.\u003c/p\u003e\u003cbr\u003e\u003cp\u003eUpdates: We will provide further progress reports as a significant milestone is reached.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eWorkaround:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eThere is no work around at the moment\u003c/p\u003e\u003cbr\u003e\u003cp\u003eThe incident has been fully resolved and all services are operational.\u003c/p\u003e","incident_id":"tx1j5yjxlscw","created_at":"2026-03-25T19:58:25.571Z","updated_at":"2026-03-25T19:58:25.571Z","display_at":"2026-03-25T19:58:25.571Z","affected_components":[{"code":"r7pd3s3l9wh7","name":"Prisma Access - Explicit Proxy","old_status":"degraded_performance","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"xm6818bmwkm7","status":"investigating","body":"\u003cp\u003e\u003cstrong\u003eStatus:\u003c/strong\u003e Investigating\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eSeverity:\u003c/strong\u003e Degraded\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eLocations:\u003c/strong\u003e Ashburn, Auckland, Barcelona, Bogota, Brasilia, Brisbane, Calgary, Cape Town, Chennai, Chia, Chicago, Colombo, Dallas, Denver, Dubai, Dublin, Eemshaven, Frankfurt, Guadalajara, Hamburg, Hong Kong, Hyderabad, Islamabad, Jeddah, Jerusalem, Johannesburg, Karachi, Lagos, Lahore, Lima, London, Los Angeles, Madrid, Manama, Marseille, Melbourne, Mexico City, Miami, Moncks Corner, Monterrey, Moscow, Mumbai, Munich, New Delhi, New York City, Osaka, Paris, Perth, Phoenix, Port Moresby, Prague, Quebec, Rio de Janeiro, Riyadh, Rotterdam, Saint Petersburg, Salt Lake City, San Francisco, San Jose, Sao Paulo, Seoul, Singapore, Sydney, The Dalles, Tokyo, Toronto\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eImpact:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eSummary\u003c/p\u003e\u003cp\u003eWe have identified intermittent disconnectivity issues affecting PAB users connected via Explicit Proxy (SWG) Security Processing Nodes (SPNs). Users may experience brief drops in connectivity over existing sessions.\u003c/p\u003e\u003cbr\u003e\u003cp\u003eOur engineering teams are currently investigating the root cause and working internally on a fix to restore full stability.\u003c/p\u003e\u003cbr\u003e\u003cp\u003eDetails\u003c/p\u003e\u003cp\u003eAffected Service: Prisma Access Browser access via Explicit Proxy (Secure Web Gateway) SPNs\u003c/p\u003e\u003cbr\u003e\u003cp\u003eAffected Users: PAB (Private Access Browser) users\u003c/p\u003e\u003cbr\u003e\u003cp\u003eSymptom: Intermittent connection resets or timeouts.\u003c/p\u003e\u003cbr\u003e\u003cp\u003eNext Steps\u003c/p\u003e\u003cp\u003eMitigation: Internal teams are currently testing routing adjustments to stabilize affected SPNs.\u003c/p\u003e\u003cbr\u003e\u003cp\u003eUpdates: We will provide further progress reports as a significant milestone is reached.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eWorkaround:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eThere is no work around at the moment\u003c/p\u003e\u003cbr\u003e\u003cp\u003eAn incident has been identified. We are actively investigating to restore services.\u003c/p\u003e","incident_id":"tx1j5yjxlscw","created_at":"2026-03-25T14:41:52.010Z","updated_at":"2026-03-25T14:41:52.010Z","display_at":"2026-03-25T14:41:52.010Z","affected_components":[{"code":"r7pd3s3l9wh7","name":"Prisma Access - Explicit Proxy","old_status":"operational","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"r7pd3s3l9wh7","name":"Explicit Proxy","status":"operational","created_at":"2026-03-11T20:53:35.195Z","updated_at":"2026-04-18T16:48:37.148Z","position":5,"description":null,"showcase":false,"start_date":"2026-03-11","group_id":"39hbssdynzgv","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false}],"reminder_intervals":null},{"id":"g47pwgc3rjdg","name":"Strata Cloud Manager : Log Viewer, Reporting impaired - Fed Mod Prod","status":"resolved","created_at":"2026-03-25T04:56:01.531Z","updated_at":"2026-04-09T19:06:58.742Z","monitoring_at":"2026-03-25T04:56:01.583Z","resolved_at":"2026-03-25T04:56:33.641Z","impact":"minor","shortlink":"https://stspg.io/fnj522wrn0jl","started_at":"2026-03-25T04:56:01.522Z","page_id":"v7149scqjn1j","incident_updates":[{"id":"tzvvy5y4xxkr","status":"resolved","body":"\u003cp\u003e\u003cstrong\u003eStatus:\u003c/strong\u003e Resolved\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eSeverity:\u003c/strong\u003e Degraded\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eLocations:\u003c/strong\u003e Council Bluffs\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eImpact:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eLog Viewer, Reporting services are degraded in Fedmod prod. Log Viewer is not loading and some reports might not get generated in this environment.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eWorkaround:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eNo workaround available at this time\u003c/p\u003e\u003cbr\u003e\u003cp\u003eThe incident has been fully resolved and all services are operational.\u003c/p\u003e","incident_id":"g47pwgc3rjdg","created_at":"2026-03-25T04:56:33.641Z","updated_at":"2026-03-25T04:56:33.641Z","display_at":"2026-03-25T04:56:33.641Z","affected_components":[{"code":"lp4sl2hlw64x","name":"Strata Cloud Manager - Visibility \u0026 Reporting","old_status":"degraded_performance","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"rxy5yrdmz792","status":"monitoring","body":"\u003cp\u003e\u003cstrong\u003eStatus:\u003c/strong\u003e Monitoring\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eSeverity:\u003c/strong\u003e Degraded\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eLocations:\u003c/strong\u003e Council Bluffs\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eImpact:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eLog Viewer, Reporting services are degraded in Fedmod prod. Log Viewer is not loading and some reports might not get generated in this environment.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eWorkaround:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eNo workaround available at this time\u003c/p\u003e\u003cbr\u003e\u003cp\u003eA fix has been implemented. We are actively monitoring to ensure full restoration of services.\u003c/p\u003e","incident_id":"g47pwgc3rjdg","created_at":"2026-03-25T04:56:01.583Z","updated_at":"2026-03-25T04:56:01.583Z","display_at":"2026-03-25T04:56:01.583Z","affected_components":[{"code":"lp4sl2hlw64x","name":"Strata Cloud Manager - Visibility \u0026 Reporting","old_status":"operational","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"lp4sl2hlw64x","name":"Visibility \u0026 Reporting","status":"operational","created_at":"2025-11-24T19:15:05.345Z","updated_at":"2026-04-11T05:20:26.249Z","position":3,"description":null,"showcase":false,"start_date":"2025-11-24","group_id":"0203hvxhr3ny","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false}],"reminder_intervals":null},{"id":"pjmfwqmfdh9b","name":"Prisma Access : Prisma Access: Cloud Networking issue in the  Netherland Central Region","status":"resolved","created_at":"2026-03-17T18:08:54.000Z","updated_at":"2026-04-09T19:06:58.845Z","monitoring_at":"2026-03-17T18:42:27.948Z","resolved_at":"2026-03-20T17:04:53.305Z","impact":"minor","shortlink":"https://stspg.io/4whnkhwsgjkl","started_at":"2026-03-17T18:08:54.000Z","page_id":"v7149scqjn1j","incident_updates":[{"id":"pm4kc0v9wbvw","status":"resolved","body":"\u003cp\u003e\u003cstrong\u003eStatus:\u003c/strong\u003e Resolved\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eSeverity:\u003c/strong\u003e Degraded\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eLocations:\u003c/strong\u003e Eemshaven\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eImpact:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eThe Prisma Access services experienced a brief interruption within the Netherlands Central Region. Our Monitoring indicates that the issue has largely been mitigated for most of our customers and we can confirm services having returned back to normal.\u003c/p\u003e\u003cp\u003eThe issue persisted between March 17, 2026 at 12:14:49PM UTC and March 17, 2026 at 17:07 PM UTC\u003c/p\u003e\u003cbr\u003e\u003cp\u003eWe are continuing to closely monitor the issue. If you continue  experiencing any traffic issues, please feel free to reach out to the support representatives.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eWorkaround:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eNo current Workaround at the moment\u003c/p\u003e\u003cbr\u003e\u003cp\u003eThe incident has been fully resolved and all services are operational.\u003c/p\u003e","incident_id":"pjmfwqmfdh9b","created_at":"2026-03-20T17:04:53.305Z","updated_at":"2026-03-20T17:04:53.305Z","display_at":"2026-03-20T17:04:53.305Z","affected_components":[{"code":"dtc44jpqpvnz","name":"Prisma Access - Mobile Users","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"19j5kbnpcls4","name":"Prisma Access - Remote Networks","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"fnm25l55dtgk","name":"Prisma Access - Service connections","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"r7pd3s3l9wh7","name":"Prisma Access - Explicit Proxy","old_status":"degraded_performance","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"8dnzqfky497j","status":"monitoring","body":"We are continuing to monitor for any further issues.","incident_id":"pjmfwqmfdh9b","created_at":"2026-03-17T18:44:37.063Z","updated_at":"2026-03-17T18:44:37.063Z","display_at":"2026-03-17T18:44:37.063Z","affected_components":[{"code":"dtc44jpqpvnz","name":"Prisma Access - Mobile Users","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"19j5kbnpcls4","name":"Prisma Access - Remote Networks","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"fnm25l55dtgk","name":"Prisma Access - Service connections","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"r7pd3s3l9wh7","name":"Prisma Access - Explicit Proxy","old_status":"degraded_performance","new_status":"degraded_performance"}],"deliver_notifications":false,"custom_tweet":null,"tweet_id":null},{"id":"pwkb69m1c7th","status":"monitoring","body":"\u003cp\u003e\u003cstrong\u003eStatus:\u003c/strong\u003e Monitoring\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eSeverity:\u003c/strong\u003e Degraded\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eLocations:\u003c/strong\u003e Eemshaven\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eImpact:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eThe Prisma Access services experienced a brief interruption within the Netherlands Central Region. Our Monitoring indicates that the issue has largely been mitigated for most of our customers and we can confirm services having returned back to normal.\u003c/p\u003e\u003cp\u003eThe issue persisted between March 17, 2026 at 12:14:49PM UTC and March 17, 2026 at 17:07 PM UTC\u003c/p\u003e\u003cbr\u003e\u003cp\u003eWe are continuing to closely monitor the issue. If you continue  experiencing any traffic issues, please feel free to reach out to the support representatives.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eWorkaround:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eNo current Workaround at the moment\u003c/p\u003e\u003cbr\u003e\u003cp\u003eWe are continuing to closely monitor the issue. If you continue  experiencing any traffic issues, please feel free to reach out to the support representatives.\u003c/p\u003e","incident_id":"pjmfwqmfdh9b","created_at":"2026-03-17T18:42:27.948Z","updated_at":"2026-03-17T18:42:27.948Z","display_at":"2026-03-17T18:42:27.948Z","affected_components":[{"code":"dtc44jpqpvnz","name":"Prisma Access - Mobile Users","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"19j5kbnpcls4","name":"Prisma Access - Remote Networks","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"fnm25l55dtgk","name":"Prisma Access - Service connections","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"r7pd3s3l9wh7","name":"Prisma Access - Explicit Proxy","old_status":"degraded_performance","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"ljxk2x90d02z","status":"investigating","body":"\u003cp\u003e\u003cstrong\u003eUpdate:\u003c/strong\u003e Changes to Impact\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eStatus:\u003c/strong\u003e Investigating\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eSeverity:\u003c/strong\u003e Degraded\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eLocations:\u003c/strong\u003e Eemshaven\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eImpact:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eThe Prisma Access services experienced a brief interruption within the Netherlands Central Region. Our Monitoring indicates that the issue has largely been mitigated for most of our customers and we can confirm services having returned back to normal.\u003c/p\u003e\u003cp\u003eThe issue persisted between March 17, 2026 at 12:14:49PM UTC and March 17, 2026 at 17:07 PM UTC\u003c/p\u003e\u003cbr\u003e\u003cp\u003eWe are continuing to closely monitor the issue. If you continue  experiencing any traffic issues, please feel free to reach out to the support representatives.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eWorkaround:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eNo current Workaround at the moment\u003c/p\u003e\u003cbr\u003e\u003cp\u003eThe Prisma Access services experienced a brief interruption within the Netherlands Central Region. Our Monitoring indicates that the issue has largely been mitigated for most of our customers and we can confirm services having returned back to normal.\u003c/p\u003e\u003cp\u003eThe issue persisted between March 17, 2026 at 12:14:49PM UTC and March 17, 2026 at 17:07 PM UTC\u003c/p\u003e\u003cbr\u003e\u003cp\u003eWe are continuing to closely monitor the issue. If you continue  experiencing any traffic issues, please feel free to reach out to the support representatives.\u003c/p\u003e","incident_id":"pjmfwqmfdh9b","created_at":"2026-03-17T18:36:40.986Z","updated_at":"2026-03-17T18:44:16.328Z","display_at":"2026-03-17T18:36:40.000Z","affected_components":[{"code":"dtc44jpqpvnz","name":"Prisma Access - Mobile Users","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"19j5kbnpcls4","name":"Prisma Access - Remote Networks","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"fnm25l55dtgk","name":"Prisma Access - Service connections","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"r7pd3s3l9wh7","name":"Prisma Access - Explicit Proxy","old_status":"degraded_performance","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"5vytqz7rxc5w","status":"investigating","body":"\u003cp\u003e\u003cstrong\u003eStatus:\u003c/strong\u003e Investigating\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eSeverity:\u003c/strong\u003e Degraded\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eLocations:\u003c/strong\u003e Eemshaven\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eImpact:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eThe Prisma Access services experienced a brief interruption within the Netherlands Central Region. Our Monitoring indicates that the issue has largely been mitigated for most of our customers and we can confirm services having returned back to normal.\u003c/p\u003e\u003cp\u003eThe issue persisted between March 17, 2026 at 12:14:49PM UTC and March 17, 2026 at 17:07 PM UTC\u003c/p\u003e\u003cbr\u003e\u003cp\u003eWe are continuing to closely monitor the issue. If you continue  experiencing any traffic issues, please feel free to reach out to the support representatives.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eWorkaround:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eNo current Workaround at the moment\u003c/p\u003e\u003cbr\u003e\u003cp\u003eThe Prisma Access services experienced a brief interruption within the Netherlands Central Region. Our Monitoring indicates that the issue has largely been mitigated for most of our customers and we can confirm services having returned back to normal.\u003c/p\u003e\u003cp\u003eThe issue persisted between March 17, 2026 at 12:14:49PM UTC and March 17, 2026 at 17:07 PM UTC\u003c/p\u003e\u003cbr\u003e\u003cp\u003eWe are continuing to closely monitor the issue. If you continue  experiencing any traffic issues, please feel free to reach out to the support representatives.\u003c/p\u003e","incident_id":"pjmfwqmfdh9b","created_at":"2026-03-17T18:08:54.741Z","updated_at":"2026-03-17T18:44:08.875Z","display_at":"2026-03-17T18:08:54.000Z","affected_components":[{"code":"dtc44jpqpvnz","name":"Prisma Access - Mobile Users","old_status":"operational","new_status":"degraded_performance"},{"code":"19j5kbnpcls4","name":"Prisma Access - Remote Networks","old_status":"operational","new_status":"degraded_performance"},{"code":"fnm25l55dtgk","name":"Prisma Access - Service connections","old_status":"operational","new_status":"degraded_performance"},{"code":"r7pd3s3l9wh7","name":"Prisma Access - Explicit Proxy","old_status":"operational","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"dtc44jpqpvnz","name":"Mobile Users","status":"operational","created_at":"2026-03-11T20:50:17.183Z","updated_at":"2026-04-18T16:48:44.618Z","position":2,"description":null,"showcase":false,"start_date":"2026-03-11","group_id":"39hbssdynzgv","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false},{"id":"19j5kbnpcls4","name":"Remote Networks","status":"operational","created_at":"2026-03-11T20:51:07.792Z","updated_at":"2026-04-18T16:48:41.901Z","position":3,"description":null,"showcase":false,"start_date":"2026-03-11","group_id":"39hbssdynzgv","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false},{"id":"fnm25l55dtgk","name":"Service connections","status":"operational","created_at":"2026-03-11T20:52:27.059Z","updated_at":"2026-04-18T16:48:39.318Z","position":4,"description":null,"showcase":false,"start_date":"2026-03-11","group_id":"39hbssdynzgv","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false},{"id":"r7pd3s3l9wh7","name":"Explicit Proxy","status":"operational","created_at":"2026-03-11T20:53:35.195Z","updated_at":"2026-04-18T16:48:37.148Z","position":5,"description":null,"showcase":false,"start_date":"2026-03-11","group_id":"39hbssdynzgv","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false}],"reminder_intervals":null},{"id":"k2gkzppnx8f3","name":"Prisma Browser : We observed a degradation in our policy engine which may have caused some user logins to fail in the last 20 minutes. The team has taken steps to mitigate the situation and is monitoring.","status":"resolved","created_at":"2026-03-17T19:01:48.171Z","updated_at":"2026-04-09T19:06:58.926Z","monitoring_at":"2026-03-17T19:02:52.956Z","resolved_at":"2026-03-17T19:08:33.488Z","impact":"minor","shortlink":"https://stspg.io/qtb3dmlfxqvb","started_at":"2026-03-17T19:01:48.159Z","page_id":"v7149scqjn1j","incident_updates":[{"id":"ycvgt8bx3ng3","status":"resolved","body":"\u003cp\u003e\u003cstrong\u003eStatus:\u003c/strong\u003e Resolved\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eSeverity:\u003c/strong\u003e Degraded\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eLocations:\u003c/strong\u003e Montreal\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eImpact:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eWe observed a degradation in our policy engine which may have caused some user logins to fail in the last 20 minutes.\u003c/p\u003e\u003cp\u003eThe team has taken steps to mitigate the situation and is monitoring.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eWorkaround:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eNo need for a workaround at the moment, the system is online.\u003c/p\u003e\u003cbr\u003e\u003cp\u003eThe incident has been fully resolved and all services are operational.\u003c/p\u003e","incident_id":"k2gkzppnx8f3","created_at":"2026-03-17T19:08:33.488Z","updated_at":"2026-03-17T19:08:33.488Z","display_at":"2026-03-17T19:08:33.488Z","affected_components":[{"code":"km1dj00qvczr","name":"Prisma Browser - Browser Access","old_status":"degraded_performance","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"xd6nb26j18gt","status":"monitoring","body":"\u003cp\u003e\u003cstrong\u003eStatus:\u003c/strong\u003e Monitoring\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eSeverity:\u003c/strong\u003e Degraded\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eLocations:\u003c/strong\u003e Montreal\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eImpact:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eWe observed a degradation in our policy engine which may have caused some user logins to fail in the last 20 minutes.\u003c/p\u003e\u003cp\u003eThe team has taken steps to mitigate the situation and is monitoring.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eWorkaround:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eNo need for a workaround at the moment, the system is online.\u003c/p\u003e\u003cbr\u003e\u003cp\u003eA fix has been implemented. We are actively monitoring to ensure full restoration of services.\u003c/p\u003e","incident_id":"k2gkzppnx8f3","created_at":"2026-03-17T19:02:52.956Z","updated_at":"2026-03-17T19:02:52.956Z","display_at":"2026-03-17T19:02:52.956Z","affected_components":[{"code":"km1dj00qvczr","name":"Prisma Browser - Browser Access","old_status":"degraded_performance","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"yhlv3wzcy8l3","status":"investigating","body":"\u003cp\u003e\u003cstrong\u003eStatus:\u003c/strong\u003e Investigating\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eSeverity:\u003c/strong\u003e Degraded\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eLocations:\u003c/strong\u003e Montreal\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eImpact:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eWe observed a degradation in our policy engine which may have caused some user logins to fail in the last 20 minutes.\u003c/p\u003e\u003cp\u003eThe team has taken steps to mitigate the situation and is monitoring.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eWorkaround:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eNo need for a workaround at the moment, the system is online.\u003c/p\u003e\u003cbr\u003e\u003cp\u003eAn incident has been identified. We are actively investigating to restore services.\u003c/p\u003e","incident_id":"k2gkzppnx8f3","created_at":"2026-03-17T19:01:48.252Z","updated_at":"2026-03-17T19:01:48.252Z","display_at":"2026-03-17T19:01:48.252Z","affected_components":[{"code":"km1dj00qvczr","name":"Prisma Browser - Browser Access","old_status":"operational","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"km1dj00qvczr","name":"Browser Access","status":"operational","created_at":"2025-11-24T19:14:44.344Z","updated_at":"2026-04-16T14:38:32.789Z","position":2,"description":null,"showcase":false,"start_date":"2025-11-24","group_id":"6z95gjr6njjz","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false}],"reminder_intervals":null},{"id":"ty7xyf5njk10","name":"RBI 2.11.0 Status Page (SP-490) : Prisma Access","status":"resolved","created_at":"2026-01-24T05:54:57.977Z","updated_at":"2026-04-09T19:06:59.003Z","monitoring_at":null,"resolved_at":"2026-03-16T01:26:07.712Z","impact":"minor","shortlink":"https://stspg.io/xb2r54xwflpc","started_at":"2026-01-24T05:54:57.966Z","page_id":"v7149scqjn1j","incident_updates":[{"id":"lk9qc9y7gzzc","status":"resolved","body":"Update: Status changed to Resolved.\n\nStatus: Resolved\nSeverity: Degraded\nAffected Locations: San Francisco\nCustomer Impact: Remote Browser Isolation team will be performing a scheduled maintenance on the infrastructure. Customers using RBI service might witness intermittent performance degradation during this maintenance window. \r\n\r\nWhen: Friday 30th January, from 10 PM ISTto 00:00 IST. \nWorkaround: Rollback to the previous version\n\nThank you for your patience.","incident_id":"ty7xyf5njk10","created_at":"2026-03-16T01:26:07.712Z","updated_at":"2026-03-16T01:26:07.712Z","display_at":"2026-03-16T01:26:07.712Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"kc544v7h9fy2","status":"identified","body":"We are currently investigating an issue affecting Configuration\n\nStatus: Investigating\nSeverity: Degraded\nAffected Locations: San Francisco\nCustomer Impact: Remote Browser Isolation team will be performing a scheduled maintenance on the infrastructure. Customers using RBI service might witness intermittent performance degradation during this maintenance window. \r\n\r\nWhen: Friday 30th January, from 10 PM ISTto 00:00 IST. \nWorkaround: Rollback to the previous version\n\nWe will provide updates as we learn more.","incident_id":"ty7xyf5njk10","created_at":"2026-01-24T05:54:58.079Z","updated_at":"2026-01-24T05:54:58.079Z","display_at":"2026-01-24T05:54:58.079Z","affected_components":[{"code":"pzlzfsqd19dn","name":"Prisma Access - Configuration","old_status":"under_maintenance","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"pzlzfsqd19dn","name":"Configuration","status":"operational","created_at":"2025-11-24T19:14:49.858Z","updated_at":"2026-04-18T16:48:33.098Z","position":1,"description":null,"showcase":false,"start_date":"2025-11-24","group_id":"39hbssdynzgv","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false}],"reminder_intervals":null},{"id":"b5zxgkcpw566","name":"Command Center and Activity Insights Impaired - US Prod (SP-549) : Strata Cloud Manager","status":"resolved","created_at":"2026-03-08T16:43:35.010Z","updated_at":"2026-04-09T19:06:59.079Z","monitoring_at":"2026-03-09T20:53:33.213Z","resolved_at":"2026-03-13T20:20:37.923Z","impact":"minor","shortlink":"https://stspg.io/8ql74ygm30p7","started_at":"2026-03-08T16:43:34.999Z","page_id":"v7149scqjn1j","incident_updates":[{"id":"zdtvf6fmfynf","status":"resolved","body":"Update: Status changed to Resolved.\n\nStatus: Resolved\nSeverity: Degraded\nAffected Locations: Ashburn, Atlanta, Columbus, Ohio, Council Bluffs, Dallas, Oregon, Phoenix, San Francisco\nCustomer Impact: Command Center and Activity Insights (Overview and Applications) dashboards are impacted. These dashboards might render partial or no data starting Mar 08 9:34 PST.\nWorkaround: No workaround available at this time\n\nThank you for your patience.","incident_id":"b5zxgkcpw566","created_at":"2026-03-13T20:20:37.923Z","updated_at":"2026-03-13T20:20:37.923Z","display_at":"2026-03-13T20:20:37.923Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"4w6kl1w9rcms","status":"monitoring","body":"Update: Status changed to Monitoring.\n\nStatus: Monitoring\nSeverity: Degraded\nAffected Locations: Ashburn, Atlanta, Columbus, Ohio, Council Bluffs, Dallas, Oregon, Phoenix, San Francisco\nCustomer Impact: Command Center and Activity Insights (Overview and Applications) dashboards are impacted. These dashboards might render partial or no data starting Mar 08 9:34 PST.\nWorkaround: No workaround available at this time\n\nWe are continuing to monitor the situation.","incident_id":"b5zxgkcpw566","created_at":"2026-03-09T20:53:33.213Z","updated_at":"2026-03-09T20:53:33.213Z","display_at":"2026-03-09T20:53:33.213Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"1gwn870y7nmr","status":"identified","body":"We are currently investigating an issue affecting Visibility \u0026 Insights, Visibility \u0026 Reporting\n\nStatus: Investigating\nSeverity: Degraded\nAffected Locations: Ashburn, Atlanta, Columbus, Ohio, Council Bluffs, Dallas, Oregon, Phoenix, San Francisco\nCustomer Impact: Command Center and Activity Insights (Overview and Applications) dashboards are impacted. These dashboards might render partial or no data starting Mar 08 9:34 PST.\nWorkaround: No workaround available at this time\n\nWe will provide updates as we learn more.","incident_id":"b5zxgkcpw566","created_at":"2026-03-08T16:43:35.062Z","updated_at":"2026-03-08T16:43:35.062Z","display_at":"2026-03-08T16:43:35.062Z","affected_components":[{"code":"lp4sl2hlw64x","name":"Strata Cloud Manager - Visibility \u0026 Reporting","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"m38vfs1b5gqj","name":"Strata Cloud Manager - Visibility \u0026 Insights","old_status":"degraded_performance","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"lp4sl2hlw64x","name":"Visibility \u0026 Reporting","status":"operational","created_at":"2025-11-24T19:15:05.345Z","updated_at":"2026-04-11T05:20:26.249Z","position":3,"description":null,"showcase":false,"start_date":"2025-11-24","group_id":"0203hvxhr3ny","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false},{"id":"m38vfs1b5gqj","name":"Visibility \u0026 Insights","status":"operational","created_at":"2025-11-24T19:15:06.622Z","updated_at":"2026-04-11T05:20:26.909Z","position":4,"description":null,"showcase":false,"start_date":"2025-11-24","group_id":"0203hvxhr3ny","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false}],"reminder_intervals":null},{"id":"4k7k6ywxt9kp","name":"Devtools issues in Prisma Browser 146.3.7.72 (SP-559) : Prisma Browser","status":"resolved","created_at":"2026-03-12T10:25:53.330Z","updated_at":"2026-04-09T19:06:59.161Z","monitoring_at":"2026-03-12T10:33:34.171Z","resolved_at":"2026-03-12T10:35:44.352Z","impact":"minor","shortlink":"https://stspg.io/jb52zy837f3z","started_at":"2026-03-12T10:25:53.318Z","page_id":"v7149scqjn1j","incident_updates":[{"id":"npr1wzsxvqc6","status":"resolved","body":"Update: Status changed to Resolved.\n\nStatus: Resolved\nSeverity: Degraded\nAffected Locations: Ashburn, Phoenix\nCustomer Impact: Issue is resolved and being monitored\nWorkaround: No workaround required\n\nThank you for your patience.","incident_id":"4k7k6ywxt9kp","created_at":"2026-03-12T10:35:44.352Z","updated_at":"2026-03-12T10:35:44.352Z","display_at":"2026-03-12T10:35:44.352Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"j5wxtr1n43vl","status":"monitoring","body":"Update: Status changed to Monitoring.\n\nStatus: Monitoring\nSeverity: Degraded\nAffected Locations: Ashburn, Phoenix\nCustomer Impact: Customers may not be able to use Devtools in the 146.3.7.72\nWorkaround: Issue is not present in the previous versions. Previous version may be installed as an immediate fix by using an update policy to \"pin\" previous version 145.30.9.160 and ticking 'rollback allowed'.\r\n\r\nAlternatively, the previous version may be manually downloaded and installed from [https://docs.paloaltonetworks.com/prisma-access-browser/deployment/prisma-access-browser-update-mechanics|https://docs.paloaltonetworks.com/prisma-access-browser/deployment/prisma-access-browser-update-mechanics#windows-deployment]\n\nWe are continuing to monitor the situation.","incident_id":"4k7k6ywxt9kp","created_at":"2026-03-12T10:33:34.171Z","updated_at":"2026-03-12T10:33:34.171Z","display_at":"2026-03-12T10:33:34.171Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"zd5xvdrp3cwm","status":"identified","body":"We are currently investigating an issue affecting Browser Productivity Features\n\nStatus: Investigating\nSeverity: Degraded\nAffected Locations: Ashburn, Phoenix\nCustomer Impact: Customers may not be able to use Devtools in the 146.3.7.72\nWorkaround: Issue is not present in the previous versions. Previous version may be installed as an immediate fix by using an update policy to \"pin\" previous version 145.30.9.160 and ticking 'rollback allowed'.\r\n\r\nAlternatively, the previous version may be manually downloaded and installed from [https://docs.paloaltonetworks.com/prisma-access-browser/deployment/prisma-access-browser-update-mechanics|https://docs.paloaltonetworks.com/prisma-access-browser/deployment/prisma-access-browser-update-mechanics#windows-deployment]\n\nWe will provide updates as we learn more.","incident_id":"4k7k6ywxt9kp","created_at":"2026-03-12T10:25:53.412Z","updated_at":"2026-03-12T10:25:53.412Z","display_at":"2026-03-12T10:25:53.412Z","affected_components":[{"code":"zhcrbwn3jsf6","name":"Prisma Browser - Browser Productivity Features","old_status":"operational","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"zhcrbwn3jsf6","name":"Browser Productivity Features","status":"operational","created_at":"2025-11-24T19:14:47.295Z","updated_at":"2026-03-12T10:37:25.514Z","position":5,"description":null,"showcase":false,"start_date":"2025-11-24","group_id":"6z95gjr6njjz","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false}],"reminder_intervals":null},{"id":"vdvqh9ndtxp6","name":"SDWAN UI, Device Status, Metrics and Stats for US region (SP-547) : Prisma SDWAN","status":"resolved","created_at":"2026-03-06T21:22:02.242Z","updated_at":"2026-04-09T19:06:59.237Z","monitoring_at":"2026-03-06T23:36:11.457Z","resolved_at":"2026-03-11T05:01:48.937Z","impact":"minor","shortlink":"https://stspg.io/67kk6zpj6230","started_at":"2026-03-06T21:22:02.230Z","page_id":"v7149scqjn1j","incident_updates":[{"id":"vrr928604p1s","status":"resolved","body":"Update: Status changed to Resolved.\n\nStatus: Resolved\nSeverity: Degraded\nAffected Locations: Columbus, Ohio, Oregon\nCustomer Impact: Palo Alto Networks Cloud Operations is investigating issues accessing Application Statistics and Flow Data, Device Status, and UI in US region for SDWAN.\nWorkaround: No workaround\n\nThank you for your patience.","incident_id":"vdvqh9ndtxp6","created_at":"2026-03-11T05:01:48.937Z","updated_at":"2026-03-11T05:01:48.937Z","display_at":"2026-03-11T05:01:48.937Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"fcm8czhkwbpt","status":"monitoring","body":"Update: Status changed to Monitoring.\n\nStatus: Monitoring\nSeverity: Degraded\nAffected Locations: Columbus, Ohio, Oregon\nCustomer Impact: Palo Alto Networks Cloud Operations is investigating issues accessing Application Statistics and Flow Data, Device Status, and UI in US region for SDWAN.\nWorkaround: No workaround\n\nWe are continuing to monitor the situation.","incident_id":"vdvqh9ndtxp6","created_at":"2026-03-06T23:36:11.457Z","updated_at":"2026-03-06T23:36:11.457Z","display_at":"2026-03-06T23:36:11.457Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"wpkpth355vqx","status":"identified","body":"We are currently investigating an issue affecting Device Status, Metrics \u0026 Stats, UI \u0026 Portal Access\n\nStatus: Investigating\nSeverity: Degraded\nAffected Locations: Columbus, Ohio, Oregon\nCustomer Impact: Palo Alto Networks Cloud Operations is investigating issues accessing Application Statistics and Flow Data, Device Status, and UI in US region for SDWAN.\nWorkaround: No workaround\n\nWe will provide updates as we learn more.","incident_id":"vdvqh9ndtxp6","created_at":"2026-03-06T21:22:02.361Z","updated_at":"2026-03-06T21:22:02.361Z","display_at":"2026-03-06T21:22:02.361Z","affected_components":[{"code":"0f54cnk3dzvd","name":"Prisma SDWAN - Device Status","old_status":"operational","new_status":"degraded_performance"},{"code":"swyr1zv8ggr6","name":"Prisma SDWAN - Metrics \u0026 Stats","old_status":"operational","new_status":"degraded_performance"},{"code":"fpfch37z436h","name":"Prisma SDWAN - UI \u0026 Portal Access","old_status":"operational","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"0f54cnk3dzvd","name":"Device Status","status":"operational","created_at":"2025-11-24T19:14:55.714Z","updated_at":"2026-04-11T10:06:56.699Z","position":4,"description":null,"showcase":false,"start_date":"2025-11-24","group_id":"h29tb5vr7php","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false},{"id":"swyr1zv8ggr6","name":"Metrics \u0026 Stats","status":"operational","created_at":"2025-11-24T19:14:56.713Z","updated_at":"2026-04-11T10:06:57.740Z","position":5,"description":null,"showcase":false,"start_date":"2025-11-24","group_id":"h29tb5vr7php","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false},{"id":"fpfch37z436h","name":"UI \u0026 Portal Access","status":"operational","created_at":"2025-11-24T19:14:58.682Z","updated_at":"2026-04-12T16:08:02.762Z","position":7,"description":null,"showcase":false,"start_date":"2025-11-24","group_id":"h29tb5vr7php","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false}],"reminder_intervals":null},{"id":"hh6psdhpd2s9","name":"Command Center and Activity Insights Impaired - US Prod (SP-548) : Strata Cloud Manager","status":"resolved","created_at":"2026-03-07T23:48:10.475Z","updated_at":"2026-04-09T19:06:59.314Z","monitoring_at":"2026-03-08T01:51:40.041Z","resolved_at":"2026-03-08T16:43:43.124Z","impact":"minor","shortlink":"https://stspg.io/4283dmbh1mx6","started_at":"2026-03-07T23:48:10.464Z","page_id":"v7149scqjn1j","incident_updates":[{"id":"n15116sqr2k8","status":"resolved","body":"Update: Status changed to Resolved.\n\nStatus: Resolved\nSeverity: Degraded\nAffected Locations: Ashburn, Atlanta, Columbus, Ohio, Council Bluffs, Dallas, Oregon, Phoenix, San Francisco\nCustomer Impact: Command Center and Activity Insights (Overview and Applications) dashboards are impacted. These dashboards might render partial or no data starting Mar 07 15:45 PST.\nWorkaround: No workaround available at this time\n\nThank you for your patience.","incident_id":"hh6psdhpd2s9","created_at":"2026-03-08T16:43:43.124Z","updated_at":"2026-03-08T16:43:43.124Z","display_at":"2026-03-08T16:43:43.124Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"f6y9xbpmzk64","status":"monitoring","body":"Update: Status changed to Monitoring.\n\nStatus: Monitoring\nSeverity: Degraded\nAffected Locations: Ashburn, Atlanta, Columbus, Ohio, Council Bluffs, Dallas, Oregon, Phoenix, San Francisco\nCustomer Impact: Command Center and Activity Insights (Overview and Applications) dashboards are impacted. These dashboards might render partial or no data starting Mar 07 15:45 PST.\nWorkaround: No workaround available at this time\n\nWe are continuing to monitor the situation.","incident_id":"hh6psdhpd2s9","created_at":"2026-03-08T01:51:40.041Z","updated_at":"2026-03-08T01:51:40.041Z","display_at":"2026-03-08T01:51:40.041Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"g6ld9q15h85c","status":"identified","body":"We are currently investigating an issue affecting Visibility \u0026 Insights, Visibility \u0026 Reporting\n\nStatus: Investigating\nSeverity: Degraded\nAffected Locations: Ashburn, Atlanta, Columbus, Ohio, Council Bluffs, Dallas, Oregon, Phoenix, San Francisco\nCustomer Impact: Command Center and Activity Insights (Overview and Applications) dashboards are impacted. These dashboards might render partial or no data starting Mar 07 15:45 PST.\nWorkaround: No workaround available at this time\n\nWe will provide updates as we learn more.","incident_id":"hh6psdhpd2s9","created_at":"2026-03-07T23:48:10.525Z","updated_at":"2026-03-07T23:48:10.525Z","display_at":"2026-03-07T23:48:10.525Z","affected_components":[{"code":"lp4sl2hlw64x","name":"Strata Cloud Manager - Visibility \u0026 Reporting","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"m38vfs1b5gqj","name":"Strata Cloud Manager - Visibility \u0026 Insights","old_status":"degraded_performance","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"lp4sl2hlw64x","name":"Visibility \u0026 Reporting","status":"operational","created_at":"2025-11-24T19:15:05.345Z","updated_at":"2026-04-11T05:20:26.249Z","position":3,"description":null,"showcase":false,"start_date":"2025-11-24","group_id":"0203hvxhr3ny","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false},{"id":"m38vfs1b5gqj","name":"Visibility \u0026 Insights","status":"operational","created_at":"2025-11-24T19:15:06.622Z","updated_at":"2026-04-11T05:20:26.909Z","position":4,"description":null,"showcase":false,"start_date":"2025-11-24","group_id":"0203hvxhr3ny","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false}],"reminder_intervals":null},{"id":"rsjsndc2ndqx","name":"Command Center and Activity Insights Impaired - US Prod (SP-545) : Strata Cloud Manager","status":"resolved","created_at":"2026-03-06T15:02:03.262Z","updated_at":"2026-04-09T19:06:59.401Z","monitoring_at":"2026-03-06T22:34:43.479Z","resolved_at":"2026-03-07T23:51:19.334Z","impact":"minor","shortlink":"https://stspg.io/fd1fzcz1pkq5","started_at":"2026-03-06T15:02:03.251Z","page_id":"v7149scqjn1j","incident_updates":[{"id":"c3mlvgv5sgyr","status":"resolved","body":"Update: Status changed to Resolved.\n\nStatus: Resolved\nSeverity: Degraded\nAffected Locations: Ashburn, Atlanta, Columbus, Ohio, Council Bluffs, Dallas, Oregon, Phoenix, San Francisco\nCustomer Impact: Command Center and Activity Insights (Overview and Applications) dashboards are impacted. These dashboards might render partial or no data starting Mar 05 17:00 PST.\nWorkaround: No workaround available at this time\n\nThank you for your patience.","incident_id":"rsjsndc2ndqx","created_at":"2026-03-07T23:51:19.334Z","updated_at":"2026-03-07T23:51:19.334Z","display_at":"2026-03-07T23:51:19.334Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"8qlxc8n7zmc6","status":"monitoring","body":"Update: Status changed to Monitoring.\n\nStatus: Monitoring\nSeverity: Degraded\nAffected Locations: Ashburn, Atlanta, Columbus, Ohio, Council Bluffs, Dallas, Oregon, Phoenix, San Francisco\nCustomer Impact: Command Center and Activity Insights (Overview and Applications) dashboards are impacted. These dashboards might render partial or no data starting Mar 05 17:00 PST.\nWorkaround: No workaround available at this time\n\nWe are continuing to monitor the situation.","incident_id":"rsjsndc2ndqx","created_at":"2026-03-06T22:34:43.479Z","updated_at":"2026-03-06T22:34:43.479Z","display_at":"2026-03-06T22:34:43.479Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"jm5w6kb9l25j","status":"identified","body":"We are currently investigating an issue affecting Visibility \u0026 Insights, Visibility \u0026 Reporting\n\nStatus: Investigating\nSeverity: Degraded\nAffected Locations: Ashburn, Atlanta, Columbus, Ohio, Council Bluffs, Dallas, Oregon, Phoenix, San Francisco\nCustomer Impact: Command Center and Activity Insights (Overview and Applications) dashboards are impacted. These dashboards might render partial or no data starting Mar 05 17:00 PST.\nWorkaround: No workaround available at this time\n\nWe will provide updates as we learn more.","incident_id":"rsjsndc2ndqx","created_at":"2026-03-06T15:02:03.358Z","updated_at":"2026-03-06T15:02:03.358Z","display_at":"2026-03-06T15:02:03.358Z","affected_components":[{"code":"lp4sl2hlw64x","name":"Strata Cloud Manager - Visibility \u0026 Reporting","old_status":"operational","new_status":"degraded_performance"},{"code":"m38vfs1b5gqj","name":"Strata Cloud Manager - Visibility \u0026 Insights","old_status":"operational","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"lp4sl2hlw64x","name":"Visibility \u0026 Reporting","status":"operational","created_at":"2025-11-24T19:15:05.345Z","updated_at":"2026-04-11T05:20:26.249Z","position":3,"description":null,"showcase":false,"start_date":"2025-11-24","group_id":"0203hvxhr3ny","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false},{"id":"m38vfs1b5gqj","name":"Visibility \u0026 Insights","status":"operational","created_at":"2025-11-24T19:15:06.622Z","updated_at":"2026-04-11T05:20:26.909Z","position":4,"description":null,"showcase":false,"start_date":"2025-11-24","group_id":"0203hvxhr3ny","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false}],"reminder_intervals":null},{"id":"0ntmw9ds09vp","name":"SLS UAE service degradation (SP-537) : Strata Logging Service","status":"identified","created_at":"2026-03-02T07:47:27.393Z","updated_at":"2026-04-09T19:06:59.475Z","monitoring_at":null,"resolved_at":null,"impact":"minor","shortlink":"https://stspg.io/9cktt13ly51x","started_at":"2026-03-02T07:47:27.386Z","page_id":"v7149scqjn1j","incident_updates":[{"id":"rbppby5tg2yq","status":"identified","body":"We are currently investigating an issue affecting Strata Logging Service\n\nStatus: Investigating\nSeverity: Degraded\nAffected Locations: Doha\nCustomer Impact: SLS customers in the UAE region may be experiencing degraded performance when accessing SLS logs, PANOS FWs will intermittently disconnect, and there will be a delay in log processing. \r\n\r\nWe are continuing to work closely with our cloud provider to restore the affected services and resolve the networking issues in the UAE region. We will provide further updates as more information becomes available. For details on the cloud provider, refer to https://health.aws.amazon.com/health/status \nWorkaround: No workaround available \n\nWe will provide updates as we learn more.","incident_id":"0ntmw9ds09vp","created_at":"2026-03-02T07:47:27.485Z","updated_at":"2026-03-02T07:47:27.485Z","display_at":"2026-03-02T07:47:27.485Z","affected_components":[{"code":"tzlfl78jw7f2","name":"Strata Logging Service","old_status":"operational","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"tzlfl78jw7f2","name":"Strata Logging Service","status":"operational","created_at":"2025-11-24T19:14:39.828Z","updated_at":"2026-04-09T07:51:06.859Z","position":15,"description":null,"showcase":false,"start_date":"2025-11-24","group_id":null,"page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false}],"reminder_intervals":null},{"id":"s1p3dx0gn9y3","name":"Prisma Access: Cloud Networking issue affecting services within the UAE region (SP-535) : Prisma Access Mobile Users","status":"resolved","created_at":"2026-03-01T19:56:13.817Z","updated_at":"2026-04-09T19:06:59.554Z","monitoring_at":null,"resolved_at":"2026-03-01T19:56:13.900Z","impact":"minor","shortlink":"https://stspg.io/j6bndw0fz7gj","started_at":"2026-03-01T19:56:13.812Z","page_id":"v7149scqjn1j","incident_updates":[{"id":"9yrb72dg8pg1","status":"resolved","body":"We are currently investigating an issue affecting Prisma Access Mobile Users\n\nStatus: Resolved\nSeverity: Degraded\nAffected Locations: Dubai\nCustomer Impact: We are currently investigating a cloud networking issue that is affecting both control plane and dataplane services within the United Arab Emirates (UAE) region.\r\n\r\nKey Details \u0026 Impact\r\n\r\nAffected Components: The issue impacts traffic originating and egressing out of the UAE.\r\n\r\nDataplane Impact: We are observing connectivity issues leading to IPSec tunnel and networking failures  beginning March 1, 2026 at 1:17 PM UTC.\r\n\r\nWe are continuing to work with the cloud provider to address the issue\nWorkaround: Workaround: GP/PAA Users should reconnect to nearest locations\n\nThank you for your patience.","incident_id":"s1p3dx0gn9y3","created_at":"2026-03-01T19:56:13.900Z","updated_at":"2026-03-01T19:56:13.900Z","display_at":"2026-03-01T19:56:13.900Z","affected_components":[{"code":"42kz8v81sn1k","name":"Prisma Access Mobile Users","old_status":"degraded_performance","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[],"reminder_intervals":null},{"id":"57k8t7bw3p8b","name":"Prisma Access: Cloud Networking issue affecting services within the UAE region (SP-536) : Prisma Access Mobile Users","status":"identified","created_at":"2026-03-01T14:04:06.668Z","updated_at":"2026-04-09T19:06:59.628Z","monitoring_at":null,"resolved_at":null,"impact":"minor","shortlink":"https://stspg.io/m21wbp1f7lm1","started_at":"2026-03-01T14:04:06.660Z","page_id":"v7149scqjn1j","incident_updates":[{"id":"c4dl8n8l73vn","status":"identified","body":"Customer Impact: We continue to see ongoing issues in the UAE and Bahrain regions due to cloud provider instability. While recovery efforts are in progress, some failures persist, and new onboarding of Remote Network (RN) and Service Connection (SC) in these regions may fail at this time.\n\nWe strongly recommend avoiding UAE and Bahrain for now and migrating workloads to alternate regions (e.g., Qatar, Saudi Arabia, India, Europe, or APAC) based on latency and data requirements.\n\nWorkaround: We recommend affected users reconnect to the nearest locations where they have Prisma Access onboarding in place.","incident_id":"57k8t7bw3p8b","created_at":"2026-04-01T06:16:02.785Z","updated_at":"2026-04-01T06:16:02.785Z","display_at":"2026-04-01T06:16:02.785Z","affected_components":null,"deliver_notifications":false,"custom_tweet":null,"tweet_id":null},{"id":"7xr0vt9qptws","status":"identified","body":"Update: Changes to Customer Impact.\n\nStatus: Investigating\nSeverity: Degraded\nAffected Locations: Dubai, Manama\nCustomer Impact: Update: Changes to Customer Impact\r\n\r\nStatus: Investigating\r\n\r\nCustomer Impact:\r\n\r\nThe emergency upgrades to the Bahrain region have been completed. We continue to see a few failures and are trying to address the failures with the cloud provider. \r\n\r\nConcurrently, teams are working on mitigating UAE data plane connectivity.\r\n\r\nOur engineering team have started to recover Bahrain location Mobile Users and all of Remote Network (RN) and Service Connection (SC) data plane have been restored.\r\n\r\nWe are working closely with our cloud provider to restore affected services in the UAE and Bahrain regions. Please note that the new onboarding of Remote Network (RN) and Service Connection (SC) is expected to fail in the UAE and Bahrain region at this time. We strongly recommend not pushing any new onboarding in the UAE and Bahrain until this incident is closed.\r\n\r\nWorkaround: We recommend affected users reconnect to the nearest locations where they have Prisma Access onboarding in place.\r\n\r\nEstablish Redundant Tunnels: We advise configuring a new set of IPsec tunnels from your affected Data Centers and Branch sites to the next nearest Service Connection (SC) and Remote Network (RN) nodes proximal to the UAE (For example: Qatar, Saudi Arabia, Israel, India West and Germany Central or any other regions you may have in Europe and Asia). You are encouraged to establish tunnels with your existing SC and RN onboarding as well. There may be a slight increase in latency when connecting through the other regions.\r\n\r\nWe will provide updates as we learn more.\nWorkaround: We recommend the affected users reconnecting to the  nearest locations where they have Prisma Access onboarding in\n\nWe will provide updates as we learn more.","incident_id":"57k8t7bw3p8b","created_at":"2026-03-02T23:33:42.541Z","updated_at":"2026-03-02T23:33:42.541Z","display_at":"2026-03-02T23:33:42.541Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"mkn3mprc4r2s","status":"identified","body":"Update: Changes to Customer Impact.\n\nStatus: Investigating\nSeverity: Degraded\nAffected Locations: Dubai, Manama\nCustomer Impact: Update: Changes to Customer Impact\r\n\r\nStatus: Investigating\r\n\r\nCustomer Impact:\r\n\r\nOur engineering team have started to recover Bahrain location Mobile Users and all of Remote Network (RN) and Service Connection (SC) data plane have been restored.\r\n\r\nNext update will posted after the emergency  Bahrain location Mobile Users dataplane upgrade is completed.  \r\nConcurrently, teams are working on mitigating UAE data plane connectivity.\r\n\r\nWe are working closely with our cloud provider to restore affected services in the UAE and Bahrain regions. Please note that the new onboarding of Remote Network (RN) and Service Connection (SC) is expected to fail in the UAE and Bahrain region at this time. We strongly recommend not pushing any new onboarding in the UAE and Bahrain until this incident is closed.\r\n\r\nWorkaround: We recommend affected users reconnect to the nearest locations where they have Prisma Access onboarding in place.\r\n\r\nEstablish Redundant Tunnels: We advise configuring a new set of IPsec tunnels from your affected Data Centers and Branch sites to the next nearest Service Connection (SC) and Remote Network (RN) nodes proximal to the UAE (For example: Qatar, Saudi Arabia, Israel, India West and Germany Central or any other regions you may have in Europe and Asia). You are encouraged to establish tunnels with your existing SC and RN onboarding as well. There may be a slight increase in latency when connecting through the other regions.\r\n\r\nWe will provide updates as we learn more.\nWorkaround: We recommend the affected users reconnecting to the  nearest locations where they have Prisma Access onboarding in\n\nWe will provide updates as we learn more.","incident_id":"57k8t7bw3p8b","created_at":"2026-03-02T12:53:30.374Z","updated_at":"2026-03-02T12:53:30.374Z","display_at":"2026-03-02T12:53:30.374Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"ffvnczjkv770","status":"identified","body":"Update: Changes to Customer Impact.\n\nStatus: Investigating\nSeverity: Degraded\nAffected Locations: Dubai, Manama\nCustomer Impact: Update: Changes to Customer Impact\r\n\r\nStatus: Investigating\r\n\r\nCustomer Impact:\r\n\r\nOur engineering team has recovered Bahrain location Remote Network (RN) and Service Connection (SC) data plane connectivity for affected nodes.\r\nTeams are working on mitigating Mobile User (MU) SPNs and UAE Remote Network (RN) and Service Connection (SC) data plane connectivity earlier recovered have been marked as degraded.\r\n\r\nWe are working closely with our cloud provider to restore affected services in the UAE and Bahrain regions. Please note that the new onboarding of Remote Network (RN) and Service Connection (SC) is expected to fail in the UAE and Bahrain region at this time. We strongly recommend not pushing any new onboarding in the UAE and Bahrain until this incident is closed.\r\n\r\nWorkaround: We recommend affected users reconnect to the nearest locations where they have Prisma Access onboarding in place.\r\n\r\nEstablish Redundant Tunnels: We advise configuring a new set of IPsec tunnels from your affected Data Centers and Branch sites to the next nearest Service Connection (SC) and Remote Network (RN) nodes proximal to the UAE (For example: Qatar, Saudi Arabia, Israel, India West and Germany Central or any other regions you may have in Europe and Asia). You are encouraged to establish tunnels with your existing SC and RN onboarding as well. There may be a slight increase in latency when connecting through the other regions.\r\n\r\nWe will provide updates as we learn more.\nWorkaround: We recommend the affected users reconnecting to the  nearest locations where they have Prisma Access onboarding in\n\nWe will provide updates as we learn more.","incident_id":"57k8t7bw3p8b","created_at":"2026-03-02T10:13:21.844Z","updated_at":"2026-03-02T10:13:21.844Z","display_at":"2026-03-02T10:13:21.844Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"qd9vr0q8bmcr","status":"identified","body":"Update: Changes to Edge Location, Customer Impact.\n\nStatus: Investigating\nSeverity: Degraded\nAffected Locations: Dubai, Manama\nCustomer Impact: Update: Changes to Customer Impact\r\n\r\nStatus: Investigating\r\n\r\n\r\nCustomer Impact: \r\nWe have identified an issue with Prisma Access location Bahrain and are actively working on mitigating the issue with highest priority. \r\n\r\nOur engineering team has recovered Remote Network (RN) and Service Connection (SC) data plane connectivity for affected nodes and is working on mitigating Mobile User (MU) SPNs.\r\n\r\nWe are working closely with our cloud provider to restore affected services in the UAE region. Please note that the new onboarding of Remote Network (RN) and Service Connection (SC) is expected to fail in the UAE region at this time. We strongly recommend not pushing any new onboarding in the UAE until this incident is closed.\r\n\r\nWorkaround: We recommend affected users reconnect to the nearest locations where they have Prisma Access onboarding in place.\r\n\r\nEstablish Redundant Tunnels: We advise configuring a new set of IPsec tunnels from your affected Data Centers and Branch sites to the next nearest Service Connection (SC) and Remote Network (RN) nodes proximal to the UAE (For example: Qatar, Saudi Arabia, Israel, India West and Germany Central or any other regions you may have in Europe and Asia). You are encouraged to establish tunnels with your existing SC and RN onboarding as well. There may be a slight increase in latency when connecting through the other regions.\r\n\r\nWe will provide updates as we learn more.\nWorkaround: We recommend the affected users reconnecting to the  nearest locations where they have Prisma Access onboarding in\n\nWe will provide updates as we learn more.","incident_id":"57k8t7bw3p8b","created_at":"2026-03-02T07:03:40.220Z","updated_at":"2026-03-02T07:03:40.220Z","display_at":"2026-03-02T07:03:40.220Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"rgwy854zs4gg","status":"identified","body":"Update: Changes to Customer Impact.\n\nStatus: Investigating\nSeverity: Degraded\nAffected Locations: Dubai\nCustomer Impact: Update: Changes to Customer Impact\r\n\r\nStatus: Investigating\r\n\r\nCustomer Impact: Our engineering team has recovered Remote Network (RN) and Service Connection (SC) data plane connectivity for affected nodes and is working on mitigating Mobile User (MU) SPNs.\r\n\r\nWe are working closely with our cloud provider to restore affected services in the UAE region. Please note that the new onboarding of Remote Network (RN) and Service Connection (SC) is expected to fail in the UAE region at this time. We strongly recommend not pushing any new onboarding in the UAE until this incident is closed.\r\n\r\nWorkaround: We recommend affected users reconnect to the nearest locations where they have Prisma Access onboarding in place.\r\n\r\nEstablish Redundant Tunnels: We advise configuring a new set of IPsec tunnels from your affected Data Centers and Branch sites to the next nearest Service Connection (SC) and Remote Network (RN) nodes proximal to the UAE (For example: Bahrain, Qatar, Saudi Arabia, Israel, India West and Germany Central or any other regions you may have in Europe and Asia). You are encouraged to establish tunnels with your existing SC and RN onboarding as well. There may be a slight increase in latency when connecting through the other regions.\r\n\r\nWe will provide updates as we learn more.\nWorkaround: We recommend the affected users reconnecting to the  nearest locations where they have Prisma Access onboarding in\n\nWe will provide updates as we learn more.","incident_id":"57k8t7bw3p8b","created_at":"2026-03-02T05:23:25.500Z","updated_at":"2026-03-02T05:23:25.500Z","display_at":"2026-03-02T05:23:25.500Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"ltf4ptqwkxnj","status":"identified","body":"Update: Changes to Customer Impact.\n\nStatus: Investigating\nSeverity: Degraded\nAffected Locations: Dubai\nCustomer Impact: Update: Investigation Continues\r\nWe are continuing to work closely with our cloud provider to restore affected services in the UAE region.\r\nTo help unblock customers and improve connection resiliency during this time—especially when setting up additional Remote Network (RN) or Service Connection (SC) deployments—we recommend reviewing your configuration for the following features:\r\n\r\nWithdraw Static Routes if Service Connection or Remote Network IPSec tunnel is down: This ensures that traffic is not routed to a dead-end if a tunnel fails. (Note: Tunnel monitoring must be enabled).\r\n\r\nAllow asymmetric routing and load sharing across Service Connections: This allows for better redundancy and load balancing across multiple service connections.\r\n\r\nDetailed configuration steps for these features can be found in our documentation here: \r\nhttps://docs.paloaltonetworks.com/prisma-access/administration/prisma-access-service-connections/configure-a-service-connection\r\n\r\nWe will provide further updates as more information becomes available.\nWorkaround: We recommend the affected users reconnecting to the  nearest locations where they have Prisma Access onboarding in\n\nWe will provide updates as we learn more.","incident_id":"57k8t7bw3p8b","created_at":"2026-03-01T23:53:34.635Z","updated_at":"2026-03-01T23:53:34.635Z","display_at":"2026-03-01T23:53:34.635Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"c6wfqyllytc2","status":"identified","body":"Update: Changes to Customer Impact.\n\nStatus: Investigating\nSeverity: Degraded\nAffected Locations: Dubai\nCustomer Impact: We are providing an update regarding the ongoing cloud networking issue affecting Prisma Access services in the UAE region as mentioned in the below status page.\r\n\r\nThe Prisma Access team continues to work in close collaboration with the cloud provider to restore full service. To help unblock your business operations while restoration efforts are underway, we highly recommend taking the following proactive measures.\r\n\r\nRecommended Mitigation Steps for SCs and RNs:\r\n\r\nEstablish Redundant Tunnels: We advise configuring a new set of IPsec tunnels from your affected Data Centers and Branch sites to the next nearest Service Connection (SC) and Remote Network (RN) nodes proximal to the UAE (For example, Bahrain, Qatar, Saudi Arabia, Israel. Or any other regions that you may have in Europe and Asia). You are encouraged to establish tunnels with your existing SC and RN onboarding as well. There may be a slight increase in latency when connecting through the other regions.\r\n\r\nNew Deployments: If your organization does not have alternative SC or RN nodes currently deployed outside of the UAE, we strongly encourage the creation of new deployments in neighboring regions to ensure path redundancy. Please ensure to add/update the necessary routing policies for seamless user experience.\r\n\r\nUpdate Allow Lists: Please be aware that creating new SC and RN deployments will result in the allocation of new IP addresses. Ensure these new IPs are added to your internal allow lists and security policies, as necessary, to maintain seamless operations.\r\n\r\n\r\n\r\nRecommended Mitigation Steps for Gateways, Explicit Proxy (aka SWG) Nodes:\r\nDeploy Gateways and Explicit Proxy nodes across other regions closer to the UAE (For example, Bahrain, Qatar, Saudi Arabia, Israel. Or any other regions that you may have in Europe and Asia). The customers are also expected to allow list the IPs that will be allocated as part of these new regional onboarding.\r\n\r\n\r\nWe understand the impact this has on your connectivity and are prioritizing the resolution with our cloud partner. Further updates will be posted to our Status Page as they become available.\r\n\r\nThank you for your patience and cooperation.\r\n\r\nPrisma Access SRE Team\nWorkaround: We recommend the affected users reconnecting to the  nearest locations where they have Prisma Access onboarding in\n\nWe will provide updates as we learn more.","incident_id":"57k8t7bw3p8b","created_at":"2026-03-01T22:03:38.146Z","updated_at":"2026-03-01T22:03:38.146Z","display_at":"2026-03-01T22:03:38.146Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"4zf34ty6xdq6","status":"identified","body":"Update: Changes to Customer Impact.\n\nStatus: Investigating\nSeverity: Degraded\nAffected Locations: Dubai\nCustomer Impact: We are continuing to work closely with our cloud provider to restore the affected services and resolve the networking issues in the UAE region. We will provide further updates as more information becomes available.\nWorkaround: We recommend the affected users reconnecting to the  nearest locations where they have Prisma Access onboarding in\n\nWe will provide updates as we learn more.","incident_id":"57k8t7bw3p8b","created_at":"2026-03-01T20:33:30.922Z","updated_at":"2026-03-01T20:33:30.922Z","display_at":"2026-03-01T20:33:30.922Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"cdxm489x90b1","status":"identified","body":"We are currently investigating an issue affecting Prisma Access Mobile Users\n\nStatus: Investigating\nSeverity: Degraded\nAffected Locations: Dubai\nCustomer Impact: We are currently investigating a cloud networking issue that is affecting both control plane and dataplane services within the United Arab Emirates (UAE) region.\r\n\r\nKey Details \u0026 Impact\r\n\r\nAffected Components: The issue impacts traffic originating and egressing out of the UAE.\r\n\r\nDataplane Impact: We are observing connectivity issues leading to IPSec tunnel and networking failures  beginning March 1, 2026 at 1:17 PM UTC.\r\n\r\nWe are continuing to work with the cloud provider to address the issue\nWorkaround: We recommend the affected users reconnecting to the  nearest locations where they have Prisma Access onboarding in\n\nWe will provide updates as we learn more.","incident_id":"57k8t7bw3p8b","created_at":"2026-03-01T14:04:06.768Z","updated_at":"2026-03-01T14:04:06.768Z","display_at":"2026-03-01T14:04:06.768Z","affected_components":[{"code":"42kz8v81sn1k","name":"Prisma Access Mobile Users","old_status":"operational","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[],"reminder_intervals":null},{"id":"6f35pt2yn3dl","name":"Tenancy Service is Down impacting multiple Regions  (SP-534) : Strata Cloud Manager","status":"resolved","created_at":"2026-02-28T05:08:30.587Z","updated_at":"2026-04-09T19:06:59.710Z","monitoring_at":"2026-02-28T05:19:34.593Z","resolved_at":"2026-02-28T05:48:08.900Z","impact":"minor","shortlink":"https://stspg.io/vqt2jbpsjjyv","started_at":"2026-02-28T05:08:30.575Z","page_id":"v7149scqjn1j","incident_updates":[{"id":"zh66kvrdkf57","status":"resolved","body":"Update: Status changed to Resolved.\n\nStatus: Resolved\nSeverity: Degraded\nAffected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto\nCustomer Impact: We are currently experiencing an issue with the HUB Common Service. As a result, the Tenant Switching functionality within Strata Cloud Manager is directly impacted. Customers will be unable to switch between tenants within the Strata Cloud Manager interface at this time. \r\n\r\nOur engineering team is treating this with the highest priority to restore full functionality. We apologize for the disruption to your workflow.\nWorkaround: We recommend remaining in your current active session to avoid navigation errors while we resolve this.\n\nThank you for your patience.","incident_id":"6f35pt2yn3dl","created_at":"2026-02-28T05:48:08.900Z","updated_at":"2026-02-28T05:48:08.900Z","display_at":"2026-02-28T05:48:08.900Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"gdvxnrcrkkxf","status":"monitoring","body":"Update: Status changed to Monitoring.\n\nStatus: Monitoring\nSeverity: Degraded\nAffected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto\nCustomer Impact: We are currently experiencing an issue with the HUB Common Service. As a result, the Tenant Switching functionality within Strata Cloud Manager is directly impacted. Customers will be unable to switch between tenants within the Strata Cloud Manager interface at this time. \r\n\r\nOur engineering team is treating this with the highest priority to restore full functionality. We apologize for the disruption to your workflow.\nWorkaround: We recommend remaining in your current active session to avoid navigation errors while we resolve this.\n\nWe are continuing to monitor the situation.","incident_id":"6f35pt2yn3dl","created_at":"2026-02-28T05:19:34.593Z","updated_at":"2026-02-28T05:19:34.593Z","display_at":"2026-02-28T05:19:34.593Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"3hqzzs1dqzwj","status":"identified","body":"Update: Changes to Title, Customer Impact, Current Workaround.\n\nStatus: Investigating\nSeverity: Degraded\nAffected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto\nCustomer Impact: We are currently experiencing an issue with the HUB Common Service. As a result, the Tenant Switching functionality within Strata Cloud Manager is directly impacted. Customers will be unable to switch between tenants within the Strata Cloud Manager interface at this time. \r\n\r\nOur engineering team is treating this with the highest priority to restore full functionality. We apologize for the disruption to your workflow.\nWorkaround: We recommend remaining in your current active session to avoid navigation errors while we resolve this.\n\nWe will provide updates as we learn more.","incident_id":"6f35pt2yn3dl","created_at":"2026-02-28T05:14:49.946Z","updated_at":"2026-02-28T05:14:49.946Z","display_at":"2026-02-28T05:14:49.946Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"87f2gn1ky49m","status":"identified","body":"We are currently investigating an issue affecting HUB\n\nStatus: Investigating\nSeverity: Degraded\nAffected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto\nCustomer Impact: We are currently experiencing an issue with the {*}HUB Common Service{*}. As a result, the *Tenant Switching* functionality within *Strata Cloud Manager* is directly impacted.\r\n\r\n \r\n\r\nOur engineering team is treating this with the highest priority to restore full functionality. We apologize for the disruption to your workflow.\r\n\r\n \nWorkaround: Customers will be unable to switch between tenants within the Strata Cloud Manager interface at this time. We recommend remaining in your current active session to avoid navigation errors while we resolve this.\n\nWe will provide updates as we learn more.","incident_id":"6f35pt2yn3dl","created_at":"2026-02-28T05:08:30.695Z","updated_at":"2026-02-28T05:08:30.695Z","display_at":"2026-02-28T05:08:30.695Z","affected_components":[{"code":"5pvj6dltbkzk","name":"Strata Cloud Manager - HUB","old_status":"operational","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"5pvj6dltbkzk","name":"HUB","status":"operational","created_at":"2025-11-24T19:15:02.707Z","updated_at":"2026-03-11T20:56:45.757Z","position":14,"description":null,"showcase":false,"start_date":"2025-11-24","group_id":null,"page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false}],"reminder_intervals":null},{"id":"444kfztl1qcj","name":"Autoscaling and New Scaled Instances for Prisma Access (SP-533) : Prisma Access","status":"resolved","created_at":"2026-02-27T15:04:01.000Z","updated_at":"2026-04-09T19:06:59.788Z","monitoring_at":"2026-02-27T16:12:04.000Z","resolved_at":"2026-02-27T23:31:46.000Z","impact":"minor","shortlink":"https://stspg.io/j800z42jtqyt","started_at":"2026-02-27T15:04:01.000Z","page_id":"v7149scqjn1j","incident_updates":[{"id":"gwv9f0pprzbn","status":"resolved","body":"Update: Status changed to Resolved.\n\nStatus: Resolved\nSeverity: Degraded\nAffected Locations: Ashburn, Asuncion, Atlanta, Bogota, Brasilia, Caracas, Denver, Guatemala City, Guayaquil, Los Angeles, New York, Panama City, Portland, Quebec, Rio de Janeiro, Salt Lake City, San Francisco, San Jose, Sao Paulo, Vancouver, Auckland, Bangkok, Brisbane, Chennai, Colombo, Dhaka, Ho Chi Minh City, Hong Kong, Islamabad, Karachi, Kuala Lumpur, Lahore, Mumbai, New Taipei, Osaka, Phnom Penh, Port Moresby, Quezon City, Seoul, Singapore, Sydney, Tokyo, Yangon, Accra, Al Ahmadi, Amsterdam, Athens, Bratislava, Bucharest, Budapest, Cairo, Chisinau, Copenhagen, Dubai, Dublin, Frankfurt, Hamburg, Helsinki, Istanbul, Kiev, Lagos, Ljubljana, London, Luxembourg City, Minsk, Moscow, Munich, Oslo, Prague, Rotterdam, Saint Petersburg, Schaan, Sofia, Tashkent, Vienna, Vilnius, Zagreb\n\nCustomer Impact: A work around has been rolled out and we are able to confirm successful autoscaling. We are continuing to monitor the health of the infrastructure very closely for any other symptoms. We appreciate your patience. \nWorkaround: No work arounds at the moment.\n\nThank you for your patience.","incident_id":"444kfztl1qcj","created_at":"2026-02-27T23:31:46.109Z","updated_at":"2026-03-12T18:55:16.795Z","display_at":"2026-02-27T23:31:46.000Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"0nlnq52gkvhj","status":"monitoring","body":"Update: Changes to Customer Impact.\n\nStatus: Monitoring\nSeverity: Degraded\nAffected Locations: Ashburn, Asuncion, Atlanta, Bogota, Brasilia, Caracas, Denver, Guatemala City, Guayaquil, Los Angeles, New York, Panama City, Portland, Quebec, Rio de Janeiro, Salt Lake City, San Francisco, San Jose, Sao Paulo, Vancouver, Auckland, Bangkok, Brisbane, Chennai, Colombo, Dhaka, Ho Chi Minh City, Hong Kong, Islamabad, Karachi, Kuala Lumpur, Lahore, Mumbai, New Taipei, Osaka, Phnom Penh, Port Moresby, Quezon City, Seoul, Singapore, Sydney, Tokyo, Yangon, Accra, Al Ahmadi, Amsterdam, Athens, Bratislava, Bucharest, Budapest, Cairo, Chisinau, Copenhagen, Dubai, Dublin, Frankfurt, Hamburg, Helsinki, Istanbul, Kiev, Lagos, Ljubljana, London, Luxembourg City, Minsk, Moscow, Munich, Oslo, Prague, Rotterdam, Saint Petersburg, Schaan, Sofia, Tashkent, Vienna, Vilnius, Zagreb\n\nCustomer Impact: A work around has been rolled out and we are able to confirm successful autoscaling. We are continuing to monitor the health of the infrastructure very closely for any other symptoms. We appreciate your patience. \nWorkaround: No work arounds at the moment.\n\nWe are continuing to monitor the situation.","incident_id":"444kfztl1qcj","created_at":"2026-02-27T16:14:59.925Z","updated_at":"2026-03-12T18:55:32.757Z","display_at":"2026-02-27T16:14:59.000Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"kgyx18tvwgnd","status":"monitoring","body":"Update: Status changed to Monitoring.\n\nStatus: Monitoring\nSeverity: Degraded\nAffected Locations: Ashburn, Asuncion, Atlanta, Bogota, Brasilia, Caracas, Denver, Guatemala City, Guayaquil, Los Angeles, New York, Panama City, Portland, Quebec, Rio de Janeiro, Salt Lake City, San Francisco, San Jose, Sao Paulo, Vancouver, Auckland, Bangkok, Brisbane, Chennai, Colombo, Dhaka, Ho Chi Minh City, Hong Kong, Islamabad, Karachi, Kuala Lumpur, Lahore, Mumbai, New Taipei, Osaka, Phnom Penh, Port Moresby, Quezon City, Seoul, Singapore, Sydney, Tokyo, Yangon, Accra, Al Ahmadi, Amsterdam, Athens, Bratislava, Bucharest, Budapest, Cairo, Chisinau, Copenhagen, Dubai, Dublin, Frankfurt, Hamburg, Helsinki, Istanbul, Kiev, Lagos, Ljubljana, London, Luxembourg City, Minsk, Moscow, Munich, Oslo, Prague, Rotterdam, Saint Petersburg, Schaan, Sofia, Tashkent, Vienna, Vilnius, Zagreb\n\nCustomer Impact: A work around has been rolled out and we are able to confirm successful autoscale. We are continuing to monitor the health of the infrastructure very closely for any other symptoms. We appreciate your patience. \nWorkaround: No work arounds at the moment.\n\nWe are continuing to monitor the situation.","incident_id":"444kfztl1qcj","created_at":"2026-02-27T16:12:04.720Z","updated_at":"2026-03-12T18:55:43.781Z","display_at":"2026-02-27T16:12:04.000Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"9qbn0k9txfj1","status":"identified","body":"Update: Changes to Title.\n\nStatus: Investigating\nSeverity: Degraded\nAffected Locations: Ashburn, Asuncion, Atlanta, Bogota, Brasilia, Caracas, Denver, Guatemala City, Guayaquil, Los Angeles, New York, Panama City, Portland, Quebec, Rio de Janeiro, Salt Lake City, San Francisco, San Jose, Sao Paulo, Vancouver, Auckland, Bangkok, Brisbane, Chennai, Colombo, Dhaka, Ho Chi Minh City, Hong Kong, Islamabad, Karachi, Kuala Lumpur, Lahore, Mumbai, New Taipei, Osaka, Phnom Penh, Port Moresby, Quezon City, Seoul, Singapore, Sydney, Tokyo, Yangon, Accra, Al Ahmadi, Amsterdam, Athens, Bratislava, Bucharest, Budapest, Cairo, Chisinau, Copenhagen, Dubai, Dublin, Frankfurt, Hamburg, Helsinki, Istanbul, Kiev, Lagos, Ljubljana, London, Luxembourg City, Minsk, Moscow, Munich, Oslo, Prague, Rotterdam, Saint Petersburg, Schaan, Sofia, Tashkent, Vienna, Vilnius, Zagreb\nCustomer Impact: Some mobile users may experience unstable Prisma Access connectivity due to autoscaling failures.\n\nCustomers may potentially see an impact during new Prisma Access onboarding.\n\nDataplane traffic across existing instances is *not* affected.\nWorkaround: There are currently no workarounds\nWorkaround: No work arounds at the moment.\n\nWe will provide updates as we learn more.","incident_id":"444kfztl1qcj","created_at":"2026-02-27T15:06:03.505Z","updated_at":"2026-03-12T18:54:29.658Z","display_at":"2026-02-27T15:06:03.000Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"76wcrk9fst5b","status":"identified","body":"We are currently investigating an issue affecting Configuration\n\nStatus: Investigating\nSeverity: Degraded\nAffected Locations: Ashburn, Asuncion, Atlanta, Bogota, Brasilia, Caracas, Denver, Guatemala City, Guayaquil, Los Angeles, New York, Panama City, Portland, Quebec, Rio de Janeiro, Salt Lake City, San Francisco, San Jose, Sao Paulo, Vancouver, Auckland, Bangkok, Brisbane, Chennai, Colombo, Dhaka, Ho Chi Minh City, Hong Kong, Islamabad, Karachi, Kuala Lumpur, Lahore, Mumbai, New Taipei, Osaka, Phnom Penh, Port Moresby, Quezon City, Seoul, Singapore, Sydney, Tokyo, Yangon, Accra, Al Ahmadi, Amsterdam, Athens, Bratislava, Bucharest, Budapest, Cairo, Chisinau, Copenhagen, Dubai, Dublin, Frankfurt, Hamburg, Helsinki, Istanbul, Kiev, Lagos, Ljubljana, London, Luxembourg City, Minsk, Moscow, Munich, Oslo, Prague, Rotterdam, Saint Petersburg, Schaan, Sofia, Tashkent, Vienna, Vilnius, Zagreb\n\nCustomer Impact: Some mobile users may experience unstable Prisma Access connectivity due to autoscaling failures.\n\nCustomers may potentially see an impact during new Prisma Access onboarding.\n\nDataplane traffic across existing instances is *not* affected.\nWorkaround: There are currently no workarounds\nWorkaround: No work arounds at the moment.\n\nWe will provide updates as we learn more.","incident_id":"444kfztl1qcj","created_at":"2026-02-27T15:04:01.715Z","updated_at":"2026-03-12T18:55:55.702Z","display_at":"2026-02-27T15:04:01.000Z","affected_components":[{"code":"pzlzfsqd19dn","name":"Prisma Access - Configuration","old_status":"operational","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"pzlzfsqd19dn","name":"Configuration","status":"operational","created_at":"2025-11-24T19:14:49.858Z","updated_at":"2026-04-18T16:48:33.098Z","position":1,"description":null,"showcase":false,"start_date":"2025-11-24","group_id":"39hbssdynzgv","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false}],"reminder_intervals":null},{"id":"nb8mncygfv00","name":"Prisma Access: Cloud Networking issue in US South (SP-530) : Prisma Access","status":"resolved","created_at":"2026-02-25T05:31:50.782Z","updated_at":"2026-04-09T19:06:59.866Z","monitoring_at":"2026-02-26T07:10:03.858Z","resolved_at":"2026-02-26T10:26:03.604Z","impact":"minor","shortlink":"https://stspg.io/d4z2j3958qwb","started_at":"2026-02-25T05:31:50.773Z","page_id":"v7149scqjn1j","incident_updates":[{"id":"33n8vm9jk48r","status":"resolved","body":"The issue has been resolved. These systems should now be operating normally. \n\nIf you continue to experience any issues, please submit a ticket to our support team.","incident_id":"nb8mncygfv00","created_at":"2026-02-26T10:26:03.604Z","updated_at":"2026-02-26T10:26:03.604Z","display_at":"2026-02-26T10:26:03.604Z","affected_components":[{"code":"pzlzfsqd19dn","name":"Prisma Access - Configuration","old_status":"operational","new_status":"operational"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"vcgkvdwgybzq","status":"monitoring","body":"Service has reported a partial recovery and is working toward full restoration.\n\nWe are actively monitoring the environment as the rollout continues.","incident_id":"nb8mncygfv00","created_at":"2026-02-26T07:10:03.858Z","updated_at":"2026-02-26T07:10:03.858Z","display_at":"2026-02-26T07:10:03.858Z","affected_components":[{"code":"pzlzfsqd19dn","name":"Prisma Access - Configuration","old_status":"degraded_performance","new_status":"operational"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"5v6p7m6bw7y8","status":"identified","body":"We are currently observing service degradation affecting instances in the us-south region, which may also impact onboarding and autoscaling. \nA workaround has been implemented, and we are working with the cloud provider on resolution.","incident_id":"nb8mncygfv00","created_at":"2026-02-25T14:49:09.066Z","updated_at":"2026-02-25T14:49:09.066Z","display_at":"2026-02-25T14:49:09.066Z","affected_components":[{"code":"pzlzfsqd19dn","name":"Prisma Access - Configuration","old_status":"degraded_performance","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"vt0dycr1wbfg","status":"identified","body":"Update: Changes to Customer Impact.\n\nStatus: Investigating\nSeverity: Degraded\nAffected Locations: Dallas\nCustomer Impact: Time: February 25, 2026 at 4:38:00 AM UTC\r\nWe are currently investigating a cloud networking issue that is affecting a small, specific set of tenants in US-South.\r\n\r\nKey Details \u0026 Impact\r\nAffected Components: The issue impacts traffic originating and egressing out of US-South \r\n\r\nDataplane Impact: We are observing increased packet loss leading to IPSec tunnel and networking failures starting February 25, 2026 at 4:38:00 AM UTC\r\n\r\nPlease reconnect to nearest location if you continue to experiencing connectivity issues \nWorkaround: GP/PAA Users should reconnect to nearest locations\n\nWe will provide updates as we learn more.","incident_id":"nb8mncygfv00","created_at":"2026-02-25T13:13:55.504Z","updated_at":"2026-02-25T13:13:55.504Z","display_at":"2026-02-25T13:13:55.504Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"yplmxrqcms2k","status":"identified","body":"We are actively working with our cloud provider to implement a fix; please open a support case if you are experiencing any issues in the US South.","incident_id":"nb8mncygfv00","created_at":"2026-02-25T11:01:53.314Z","updated_at":"2026-02-25T11:01:53.314Z","display_at":"2026-02-25T11:01:53.314Z","affected_components":[{"code":"pzlzfsqd19dn","name":"Prisma Access - Configuration","old_status":"degraded_performance","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"6f3xbzjl9hzm","status":"identified","body":"We are currently investigating an issue affecting Configuration\n\nStatus: Investigating\nSeverity: Degraded\nAffected Locations: Dallas\nCustomer Impact: Time: February 25, 2026 at 4:38:00 AM UTC\r\nWe are currently investigating a cloud networking issue that is affecting a small, specific set of tenants in US-South.\r\n\r\nKey Details \u0026 Impact\r\nAffected Components: The issue impacts traffic originating and egressing out of US-South \r\n\r\nDataplane Impact: We are observing increased packet loss leading to IPSec tunnel and networking failures starting February 25, 2026 at 4:38:00 AM UTC\r\n\r\n \nWorkaround: GP/PAA Users should reconnect to nearest locations\n\nWe will provide updates as we learn more.","incident_id":"nb8mncygfv00","created_at":"2026-02-25T05:31:50.940Z","updated_at":"2026-02-25T05:31:50.940Z","display_at":"2026-02-25T05:31:50.940Z","affected_components":[{"code":"pzlzfsqd19dn","name":"Prisma Access - Configuration","old_status":"under_maintenance","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"pzlzfsqd19dn","name":"Configuration","status":"operational","created_at":"2025-11-24T19:14:49.858Z","updated_at":"2026-04-18T16:48:33.098Z","position":1,"description":null,"showcase":false,"start_date":"2025-11-24","group_id":"39hbssdynzgv","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false}],"reminder_intervals":null},{"id":"gssv5srdx3tx","name":"SCM Login Error  (SP-531) : Strata Cloud Manager","status":"resolved","created_at":"2026-02-25T11:56:20.716Z","updated_at":"2026-04-09T19:06:59.943Z","monitoring_at":"2026-02-25T14:46:13.707Z","resolved_at":"2026-02-25T15:16:39.393Z","impact":"major","shortlink":"https://stspg.io/h3h7ll9hpy79","started_at":"2026-02-25T11:56:20.704Z","page_id":"v7149scqjn1j","incident_updates":[{"id":"l1dmrb6lfg6q","status":"resolved","body":"Update: Status changed to Resolved.\n\nStatus: Resolved\nSeverity: Disruption\nAffected Locations: Bern, Rome, Warsaw\nCustomer Impact: SCM users in multiple regions are unable to login portal due to a 403 error. We are investigating the issue . \r\n\r\n \r\n\r\nTHe issue has been resolved now . \n\nThank you for your patience.","incident_id":"gssv5srdx3tx","created_at":"2026-02-25T15:16:39.393Z","updated_at":"2026-02-25T15:16:39.393Z","display_at":"2026-02-25T15:16:39.393Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"k4gfyvltrhwk","status":"monitoring","body":"Update: Changes to Continent, Edge Location, Customer Impact.\n\nStatus: Monitoring\nSeverity: Disruption\nAffected Locations: Bern, Rome, Warsaw\nCustomer Impact: SCM users in multiple regions are unable to login portal due to a 403 error. We are investigating the issue . \r\n\r\n \r\n\r\nTHe issue has been resolved now . \n\nWe are continuing to monitor the situation.","incident_id":"gssv5srdx3tx","created_at":"2026-02-25T15:13:38.465Z","updated_at":"2026-02-25T15:13:38.465Z","display_at":"2026-02-25T15:13:38.465Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"rdrd2v0rhvwd","status":"monitoring","body":"Update: Status changed to Monitoring.\n\nStatus: Monitoring\nSeverity: Disruption\nAffected Locations: Riyadh\nCustomer Impact: SCM users in multiple regions are unable to login portal due to a 403 error. We are investigating the issue . \n\nWe are continuing to monitor the situation.","incident_id":"gssv5srdx3tx","created_at":"2026-02-25T14:46:13.707Z","updated_at":"2026-02-25T14:46:13.707Z","display_at":"2026-02-25T14:46:13.707Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"ytqyykb9gy1t","status":"identified","body":"Update: Changes to Edge Location.\n\nStatus: Investigating\nSeverity: Disruption\nAffected Locations: Riyadh\nCustomer Impact: SCM users in multiple regions are unable to login portal due to a 403 error. We are investigating the issue . \n\nWe will provide updates as we learn more.","incident_id":"gssv5srdx3tx","created_at":"2026-02-25T14:03:43.185Z","updated_at":"2026-02-25T14:03:43.185Z","display_at":"2026-02-25T14:03:43.185Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"7m505zrsxt94","status":"identified","body":"We are currently investigating an issue affecting Cloud Manager\n\nStatus: Investigating\nSeverity: Disruption\nAffected Locations: Seoul\nCustomer Impact: SCM users in multiple regions are unable to login portal due to a 403 error. We are investigating the issue . \n\nWe will provide updates as we learn more.","incident_id":"gssv5srdx3tx","created_at":"2026-02-25T11:56:20.838Z","updated_at":"2026-02-25T11:56:20.838Z","display_at":"2026-02-25T11:56:20.838Z","affected_components":[{"code":"fkmqkhb37jwy","name":"Strata Cloud Manager - Cloud Manager","old_status":"operational","new_status":"major_outage"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"fkmqkhb37jwy","name":"Cloud Manager","status":"operational","created_at":"2025-11-24T19:15:10.373Z","updated_at":"2026-04-09T07:50:40.481Z","position":7,"description":null,"showcase":false,"start_date":"2025-11-24","group_id":"0203hvxhr3ny","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false}],"reminder_intervals":null},{"id":"rv17hfvtvnz1","name":"Prisma Access SD-WAN: stats and flows connection failures in the America's Region (SP-528) : Prisma SDWAN","status":"resolved","created_at":"2026-02-24T09:40:42.839Z","updated_at":"2026-04-09T19:07:00.019Z","monitoring_at":"2026-02-24T09:43:36.419Z","resolved_at":"2026-02-24T14:01:19.801Z","impact":"minor","shortlink":"https://stspg.io/8zwg6g2x0btl","started_at":"2026-02-24T09:40:42.829Z","page_id":"v7149scqjn1j","incident_updates":[{"id":"nf88xy4kvsnc","status":"resolved","body":"Update: Status changed to Resolved.\n\nStatus: Resolved\nSeverity: Degraded\nAffected Locations: Columbus, Ohio, Oregon\nCustomer Impact: Prisma Access SDWAN customers will get alerts that stats and flows were disconnected for their devices. No impact to the data plane.\nWorkaround: No workaround.\n\nThank you for your patience.","incident_id":"rv17hfvtvnz1","created_at":"2026-02-24T14:01:19.801Z","updated_at":"2026-02-24T14:01:19.801Z","display_at":"2026-02-24T14:01:19.801Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"bbjtd92pwc1c","status":"monitoring","body":"Update: Status changed to Monitoring.\n\nStatus: Monitoring\nSeverity: Degraded\nAffected Locations: Columbus, Ohio, Oregon\nCustomer Impact: Prisma Access SDWAN customers will get alerts that stats and flows were disconnected for their devices. No impact to the data plane.\nWorkaround: No workaround.\n\nWe are continuing to monitor the situation.","incident_id":"rv17hfvtvnz1","created_at":"2026-02-24T09:43:36.419Z","updated_at":"2026-02-24T09:43:36.419Z","display_at":"2026-02-24T09:43:36.419Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"pmj87pcf3dcl","status":"identified","body":"We are currently investigating an issue affecting Device Status, Metrics \u0026 Stats\n\nStatus: Investigating\nSeverity: Degraded\nAffected Locations: Columbus, Ohio, Oregon\nCustomer Impact: Prisma Access SDWAN customers will get alerts that stats and flows were disconnected for their devices. No impact to the data plane.\nWorkaround: No workaround.\n\nWe will provide updates as we learn more.","incident_id":"rv17hfvtvnz1","created_at":"2026-02-24T09:40:42.989Z","updated_at":"2026-02-24T09:40:42.989Z","display_at":"2026-02-24T09:40:42.989Z","affected_components":[{"code":"0f54cnk3dzvd","name":"Prisma SDWAN - Device Status","old_status":"operational","new_status":"degraded_performance"},{"code":"swyr1zv8ggr6","name":"Prisma SDWAN - Metrics \u0026 Stats","old_status":"operational","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"0f54cnk3dzvd","name":"Device Status","status":"operational","created_at":"2025-11-24T19:14:55.714Z","updated_at":"2026-04-11T10:06:56.699Z","position":4,"description":null,"showcase":false,"start_date":"2025-11-24","group_id":"h29tb5vr7php","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false},{"id":"swyr1zv8ggr6","name":"Metrics \u0026 Stats","status":"operational","created_at":"2025-11-24T19:14:56.713Z","updated_at":"2026-04-11T10:06:57.740Z","position":5,"description":null,"showcase":false,"start_date":"2025-11-24","group_id":"h29tb5vr7php","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false}],"reminder_intervals":null},{"id":"vg6bj4n8hh57","name":"Potential impact to autoscaling and onboarding (SP-527) : Prisma Access Mobile Users","status":"resolved","created_at":"2026-02-23T20:56:27.149Z","updated_at":"2026-04-09T19:07:00.095Z","monitoring_at":"2026-02-23T20:56:27.262Z","resolved_at":"2026-02-23T21:44:11.377Z","impact":"minor","shortlink":"https://stspg.io/k6rg6vdybg6f","started_at":"2026-02-23T20:56:27.140Z","page_id":"v7149scqjn1j","incident_updates":[{"id":"0kn7s8vcf6tt","status":"resolved","body":"Update: Status changed to Resolved.\n\nStatus: Resolved\nSeverity: Degraded\nAffected Locations: Adelaide, Almaty, Auckland, Bangkok, Beijing, Chennai, Colombo, Dhaka, Ho Chi Minh City, Hong Kong, Hyderabad, Islamabad, Jakarta, Karachi, Kuala Lumpur, Lahore, Manila, Mumbai, Ningxia, Osaka, Perth, Phnom Penh, Port Moresby, Seoul, Singapore, Sydney, Taipei, Tashkent, Tokyo, Yangon\nCustomer Impact: On February 23, 2026, we identified a brief period of instability involving one of our underlying infrastructure provider that impacted our autoscaling services. While the incident lasted approximately 74 minutes, we want to emphasize that overall system impact was minimal. Our monitoring indicates that the vast majority of users experienced no disruption. A very small subset of customers may have encountered slight latency or temporary errors during peak scaling events.\r\n\r\nTimeline (UTC)\r\n07:30 PM: Potential scaling delays first identified via automated monitoring.\r\n\r\n07:45 PM: Issue traced to a downstream degradation with our infrastructure provider.\r\n\r\n08:15 PM: Provider confirmed a fix was in progress; our team monitored internal systems for any spillover effects.\r\n\r\n08:44 PM: Provider confirmed full resolution. All autoscaling services returned to nominal performance levels.\nWorkaround: No work around at this time.\n\nThank you for your patience.","incident_id":"vg6bj4n8hh57","created_at":"2026-02-23T21:44:11.377Z","updated_at":"2026-02-23T21:44:11.377Z","display_at":"2026-02-23T21:44:11.377Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"3fgcphpgblh1","status":"monitoring","body":"We are currently investigating an issue affecting Prisma Access Mobile Users\n\nStatus: Monitoring\nSeverity: Degraded\nAffected Locations: Adelaide, Almaty, Auckland, Bangkok, Beijing, Chennai, Colombo, Dhaka, Ho Chi Minh City, Hong Kong, Hyderabad, Islamabad, Jakarta, Karachi, Kuala Lumpur, Lahore, Manila, Mumbai, Ningxia, Osaka, Perth, Phnom Penh, Port Moresby, Seoul, Singapore, Sydney, Taipei, Tashkent, Tokyo, Yangon\nCustomer Impact: On February 23, 2026, we identified a brief period of instability involving one of our underlying infrastructure provider that impacted our autoscaling services. While the incident lasted approximately 74 minutes, we want to emphasize that overall system impact was minimal. Our monitoring indicates that the vast majority of users experienced no disruption. A very small subset of customers may have encountered slight latency or temporary errors during peak scaling events.\r\n\r\nTimeline (UTC)\r\n07:30 PM: Potential scaling delays first identified via automated monitoring.\r\n\r\n07:45 PM: Issue traced to a downstream degradation with our infrastructure provider.\r\n\r\n08:15 PM: Provider confirmed a fix was in progress; our team monitored internal systems for any spillover effects.\r\n\r\n08:44 PM: Provider confirmed full resolution. All autoscaling services returned to nominal performance levels.\nWorkaround: No work around at this time.\n\nWe are continuing to monitor the situation.","incident_id":"vg6bj4n8hh57","created_at":"2026-02-23T20:56:27.262Z","updated_at":"2026-02-23T20:56:27.262Z","display_at":"2026-02-23T20:56:27.262Z","affected_components":[{"code":"42kz8v81sn1k","name":"Prisma Access Mobile Users","old_status":"operational","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[],"reminder_intervals":null},{"id":"3hx95yxcsvsr","name":"PAB EU User login degraded (SP-521) : Prisma Browser","status":"resolved","created_at":"2026-02-18T08:34:48.166Z","updated_at":"2026-04-09T19:07:00.184Z","monitoring_at":"2026-02-18T08:47:05.218Z","resolved_at":"2026-02-18T09:13:20.929Z","impact":"minor","shortlink":"https://stspg.io/x3x9sz1ycqzr","started_at":"2026-02-18T08:34:48.155Z","page_id":"v7149scqjn1j","incident_updates":[{"id":"m27yqk8hgrq9","status":"resolved","body":"Update: Status changed to Resolved.\n\nStatus: Resolved\nSeverity: Degraded\nAffected Locations: St. Ghislain\nCustomer Impact: Login in EU experiencing failures \nWorkaround: none \n\nThank you for your patience.","incident_id":"3hx95yxcsvsr","created_at":"2026-02-18T09:13:20.929Z","updated_at":"2026-02-18T09:13:20.929Z","display_at":"2026-02-18T09:13:20.929Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"3dkq6xlw5jzb","status":"monitoring","body":"Update: Status changed to Monitoring.\n\nStatus: Monitoring\nSeverity: Degraded\nAffected Locations: St. Ghislain\nCustomer Impact: Login in EU experiencing failures \nWorkaround: none \n\nWe are continuing to monitor the situation.","incident_id":"3hx95yxcsvsr","created_at":"2026-02-18T08:47:05.218Z","updated_at":"2026-02-18T08:47:05.218Z","display_at":"2026-02-18T08:47:05.218Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"85nx1ptsxv19","status":"identified","body":"We are currently investigating an issue affecting Browser Access\n\nStatus: Investigating\nSeverity: Degraded\nAffected Locations: St. Ghislain\nCustomer Impact: Login in EU experiencing failures \nWorkaround: none \n\nWe will provide updates as we learn more.","incident_id":"3hx95yxcsvsr","created_at":"2026-02-18T08:34:48.279Z","updated_at":"2026-02-18T08:34:48.279Z","display_at":"2026-02-18T08:34:48.279Z","affected_components":[{"code":"km1dj00qvczr","name":"Prisma Browser - Browser Access","old_status":"operational","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"km1dj00qvczr","name":"Browser Access","status":"operational","created_at":"2025-11-24T19:14:44.344Z","updated_at":"2026-04-16T14:38:32.789Z","position":2,"description":null,"showcase":false,"start_date":"2025-11-24","group_id":"6z95gjr6njjz","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false}],"reminder_intervals":null},{"id":"ng15r19dj9pq","name":"Prisma Browser – User Configuration Step in SCM Failing","status":"resolved","created_at":"2026-02-10T23:46:48.712Z","updated_at":"2026-04-09T19:07:00.266Z","monitoring_at":null,"resolved_at":"2026-02-11T21:48:53.571Z","impact":"minor","shortlink":"https://stspg.io/y8z99gym3xq6","started_at":"2026-02-10T23:46:48.706Z","page_id":"v7149scqjn1j","incident_updates":[{"id":"b25wfr4dnw9c","status":"resolved","body":"This incident has been resolved.","incident_id":"ng15r19dj9pq","created_at":"2026-02-11T21:48:53.571Z","updated_at":"2026-02-11T21:48:53.571Z","display_at":"2026-02-11T21:48:53.571Z","affected_components":[{"code":"kx3mkz9mq0wc","name":"Prisma Browser - Admin Console","old_status":"partial_outage","new_status":"operational"}],"deliver_notifications":false,"custom_tweet":null,"tweet_id":null},{"id":"d03nwyd39vd1","status":"identified","body":"Impact - We currently have an issue affecting Prisma Browser onboarding.\nSome administrators may be unable to complete the User Configuration step in Strata Cloud Manager (SCM) while setting up Prisma Browser. When this occurs, the configuration flow does not finish successfully and users may not be provisioned.\nExisting active users and established browser sessions are not impacted.\n\nCurrent Status - Our engineering team has identified the root cause and has prepared a fix.\nThe fix is scheduled to be deployed by the end of the day (PT). We are actively monitoring the environment while the rollout progresses.\n\nNext Update - We will provide another update once the deployment is complete or sooner if additional information becomes available.","incident_id":"ng15r19dj9pq","created_at":"2026-02-10T23:46:48.802Z","updated_at":"2026-02-10T23:46:48.802Z","display_at":"2026-02-10T23:46:48.802Z","affected_components":[{"code":"kx3mkz9mq0wc","name":"Prisma Browser - Admin Console","old_status":"operational","new_status":"partial_outage"}],"deliver_notifications":false,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"kx3mkz9mq0wc","name":"Admin Console","status":"operational","created_at":"2025-11-24T19:14:42.817Z","updated_at":"2026-03-03T20:03:21.355Z","position":1,"description":null,"showcase":false,"start_date":"2025-11-24","group_id":"6z95gjr6njjz","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false}],"reminder_intervals":"[]"},{"id":"dt3nx4df0ktn","name":"Prisma Access Autoscaling and New Onboarding Service Degradation (SP-516) : Prisma Access","status":"resolved","created_at":"2026-02-10T22:41:51.000Z","updated_at":"2026-04-09T19:07:00.345Z","monitoring_at":"2026-02-10T22:58:06.826Z","resolved_at":"2026-02-11T16:11:19.034Z","impact":"minor","shortlink":"https://stspg.io/g4pwnthpzf8y","started_at":"2026-02-10T22:41:51.000Z","page_id":"v7149scqjn1j","incident_updates":[{"id":"l6fbvs8nwp9d","status":"resolved","body":"Update: Status changed to Resolved.\n\nStatus: Resolved\nSeverity: Degraded\nAffected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto\nCustomer Impact: Some mobile users may experience unstable Prisma Access connectivity due to autoscaling failures.\r\n\r\nCustomers may potentially see an impact during new Prisma Access onboarding.\r\n\r\nDataplane traffic across existing instances is *not* affected.\nWorkaround: There are currently no workarounds\r\n\r\n \n\nThank you for your patience.","incident_id":"dt3nx4df0ktn","created_at":"2026-02-11T16:11:19.034Z","updated_at":"2026-02-11T16:11:19.034Z","display_at":"2026-02-11T16:11:19.034Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"5wbb251t6h24","status":"monitoring","body":"Update: Status changed to Monitoring.\n\nStatus: Monitoring\nSeverity: Degraded\nAffected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto\nCustomer Impact: Some mobile users may experience unstable Prisma Access connectivity due to autoscaling failures.\r\n\r\nCustomers may potentially see an impact during new Prisma Access onboarding.\r\n\r\nDataplane traffic across existing instances is *not* affected.\nWorkaround: There are currently no workarounds\r\n\r\n \n\nWe are continuing to monitor the situation.","incident_id":"dt3nx4df0ktn","created_at":"2026-02-10T22:58:06.826Z","updated_at":"2026-02-10T22:58:06.826Z","display_at":"2026-02-10T22:58:06.826Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"llxjzl520gq6","status":"identified","body":"We are continuing to work on a fix for this issue.","incident_id":"dt3nx4df0ktn","created_at":"2026-02-10T22:56:50.527Z","updated_at":"2026-02-10T22:56:50.527Z","display_at":"2026-02-10T22:56:50.527Z","affected_components":[{"code":"pzlzfsqd19dn","name":"Prisma Access - Configuration","old_status":"operational","new_status":"degraded_performance"}],"deliver_notifications":false,"custom_tweet":null,"tweet_id":null},{"id":"s8b1wkkny8bq","status":"identified","body":"Update: Changes to Product Type.\n\nStatus: Investigating\nSeverity: Degraded\nAffected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto\nCustomer Impact: Some mobile users may experience unstable Prisma Access connectivity due to autoscaling failures.\r\n\r\nCustomers may potentially see an impact during new Prisma Access onboarding.\r\n\r\nDataplane traffic across existing instances is *not* affected.\nWorkaround: There are currently no workarounds\r\n\r\n \n\nWe will provide updates as we learn more.","incident_id":"dt3nx4df0ktn","created_at":"2026-02-10T22:54:03.812Z","updated_at":"2026-02-10T22:54:03.812Z","display_at":"2026-02-10T22:54:03.812Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"qqk3dqs456p7","status":"identified","body":"We are currently investigating an issue affecting Prisma Access\n\nStatus: Investigating\nSeverity: Degraded\nAffected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto\nCustomer Impact: Some mobile users may experience unstable Prisma Access connectivity due to autoscaling failures.\n\nCustomers may potentially see an impact during new Prisma Access onboarding.\n\nDataplane traffic across existing instances is *not* affected.\nWorkaround: There are currently no workarounds\n\n \n\nWe will provide updates as we learn more.","incident_id":"dt3nx4df0ktn","created_at":"2026-02-10T22:41:51.521Z","updated_at":"2026-02-10T22:50:59.632Z","display_at":"2026-02-10T22:41:51.000Z","affected_components":[{"code":"hsgzp53wnzf7","name":"Prisma Access Service Connections","old_status":"operational","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"pzlzfsqd19dn","name":"Configuration","status":"operational","created_at":"2025-11-24T19:14:49.858Z","updated_at":"2026-04-18T16:48:33.098Z","position":1,"description":null,"showcase":false,"start_date":"2025-11-24","group_id":"39hbssdynzgv","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false}],"reminder_intervals":null},{"id":"2f2ymv9lk5q6","name":"SLS Log Explore app slow (SP-517) : Strata Logging Service","status":"resolved","created_at":"2026-02-11T03:26:04.482Z","updated_at":"2026-04-09T19:07:00.425Z","monitoring_at":"2026-02-11T03:26:04.599Z","resolved_at":"2026-02-11T10:50:09.843Z","impact":"minor","shortlink":"https://stspg.io/njg7q9j8ttkt","started_at":"2026-02-11T03:26:04.472Z","page_id":"v7149scqjn1j","incident_updates":[{"id":"bd2v3m0tjlwg","status":"resolved","body":"Update: Status changed to Resolved.\n\nStatus: Resolved\nSeverity: Degraded\nAffected Locations: Riyadh\nCustomer Impact: We are currently seeing reports that SLS users in the Saudi Arabia region (me-central1) are experiencing performance issues. Specifically, users are encountering significant slowness or receiving empty responses when attempting to access the SLS Explore app.\r\n\r\nWe are investigating the cause and will provide updates as they become available.\nWorkaround: NA\n\nThank you for your patience.","incident_id":"2f2ymv9lk5q6","created_at":"2026-02-11T10:50:09.843Z","updated_at":"2026-02-11T10:50:09.843Z","display_at":"2026-02-11T10:50:09.843Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"p37j62pvdc7x","status":"monitoring","body":"Update: Changes to Title.\n\nStatus: Monitoring\nSeverity: Degraded\nAffected Locations: Riyadh\nCustomer Impact: We are currently seeing reports that SLS users in the Saudi Arabia region (me-central1) are experiencing performance issues. Specifically, users are encountering significant slowness or receiving empty responses when attempting to access the SLS Explore app.\r\n\r\nWe are investigating the cause and will provide updates as they become available.\nWorkaround: NA\n\nWe are continuing to monitor the situation.","incident_id":"2f2ymv9lk5q6","created_at":"2026-02-11T03:28:47.956Z","updated_at":"2026-02-11T03:28:47.956Z","display_at":"2026-02-11T03:28:47.956Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"12n331b1x7bf","status":"monitoring","body":"We are currently investigating an issue affecting Strata Logging Service\n\nStatus: Monitoring\nSeverity: Degraded\nAffected Locations: Riyadh\nCustomer Impact: We are currently seeing reports that SLS users in the Saudi Arabia region (me-central1) are experiencing performance issues. Specifically, users are encountering significant slowness or receiving empty responses when attempting to access the SLS Explore app.\r\n\r\nWe are investigating the cause and will provide updates as they become available.\nWorkaround: NA\n\nWe are continuing to monitor the situation.","incident_id":"2f2ymv9lk5q6","created_at":"2026-02-11T03:26:04.599Z","updated_at":"2026-02-11T03:26:04.599Z","display_at":"2026-02-11T03:26:04.599Z","affected_components":[{"code":"tzlfl78jw7f2","name":"Strata Logging Service","old_status":"operational","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"tzlfl78jw7f2","name":"Strata Logging Service","status":"operational","created_at":"2025-11-24T19:14:39.828Z","updated_at":"2026-04-09T07:51:06.859Z","position":15,"description":null,"showcase":false,"start_date":"2025-11-24","group_id":null,"page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false}],"reminder_intervals":null},{"id":"n52vfskm7gdj","name":"Prisma Browser - Startup issues (SP-510) : Prisma Browser","status":"resolved","created_at":"2026-02-04T20:06:33.154Z","updated_at":"2026-04-09T19:07:00.504Z","monitoring_at":"2026-02-04T20:13:20.574Z","resolved_at":"2026-02-04T20:27:24.194Z","impact":"minor","shortlink":"https://stspg.io/dx32vms5htld","started_at":"2026-02-04T20:06:33.146Z","page_id":"v7149scqjn1j","incident_updates":[{"id":"wbb5lsyyrb9h","status":"resolved","body":"Update: Status changed to Resolved.\n\nStatus: Resolved\nSeverity: Degraded\nAffected Locations: San Francisco\nCustomer Impact: We’ve identified an engine mismatch causing loading errors for browser versions 143 and older. An automatic fix is being deployed within the next few minutes—no action is required on your part{*}.{*} If you need immediate access, updating your browser to version 144 or higher will resolve the issue.\nWorkaround: Updating your browser to version 144 or higher will resolve the issue\n\nThank you for your patience.","incident_id":"n52vfskm7gdj","created_at":"2026-02-04T20:27:24.194Z","updated_at":"2026-02-04T20:27:24.194Z","display_at":"2026-02-04T20:27:24.194Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"c0fvvm77zfph","status":"monitoring","body":"Update: Changes to Customer Impact.\n\nStatus: Monitoring\nSeverity: Degraded\nAffected Locations: San Francisco\nCustomer Impact: We’ve identified an engine mismatch causing loading errors for browser versions 143 and older. An automatic fix is being deployed within the next few minutes—no action is required on your part{*}.{*} If you need immediate access, updating your browser to version 144 or higher will resolve the issue.\nWorkaround: Updating your browser to version 144 or higher will resolve the issue\n\nWe are continuing to monitor the situation.","incident_id":"n52vfskm7gdj","created_at":"2026-02-04T20:15:55.927Z","updated_at":"2026-02-04T20:15:55.927Z","display_at":"2026-02-04T20:15:55.927Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"srszs2g3v4qw","status":"monitoring","body":"Update: Status changed to Monitoring.\n\nStatus: Monitoring\nSeverity: Degraded\nAffected Locations: San Francisco\nCustomer Impact: We’ve identified an engine mismatch causing loading errors for browser versions 143 and older. An automatic fix is being deployed within the next few minutes—{*}no action is required on your part.{*} If you need immediate access, updating your browser to version 144 or higher will resolve the issue.\nWorkaround: Updating your browser to version 144 or higher will resolve the issue\n\nWe are continuing to monitor the situation.","incident_id":"n52vfskm7gdj","created_at":"2026-02-04T20:13:20.574Z","updated_at":"2026-02-04T20:13:20.574Z","display_at":"2026-02-04T20:13:20.574Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"kfy2fynqd757","status":"identified","body":"We are currently investigating an issue affecting Browser Access\n\nStatus: Investigating\nSeverity: Degraded\nAffected Locations: San Francisco\nCustomer Impact: We’ve identified an engine mismatch causing loading errors for browser versions 143 and older. An automatic fix is being deployed within the next few minutes—{*}no action is required on your part.{*} If you need immediate access, updating your browser to version 144 or higher will resolve the issue.\nWorkaround: Updating your browser to version 144 or higher will resolve the issue\n\nWe will provide updates as we learn more.","incident_id":"n52vfskm7gdj","created_at":"2026-02-04T20:06:33.263Z","updated_at":"2026-02-04T20:06:33.263Z","display_at":"2026-02-04T20:06:33.263Z","affected_components":[{"code":"km1dj00qvczr","name":"Prisma Browser - Browser Access","old_status":"operational","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"km1dj00qvczr","name":"Browser Access","status":"operational","created_at":"2025-11-24T19:14:44.344Z","updated_at":"2026-04-16T14:38:32.789Z","position":2,"description":null,"showcase":false,"start_date":"2025-11-24","group_id":"6z95gjr6njjz","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false}],"reminder_intervals":null},{"id":"ztp4f3hcmvb9","name":"Intermittent user group sync service issue affecting Prisma Access customers (SP-498) : Cloud Identity Engine","status":"resolved","created_at":"2026-01-28T19:56:17.369Z","updated_at":"2026-04-09T19:07:00.585Z","monitoring_at":"2026-01-28T22:50:04.224Z","resolved_at":"2026-01-29T20:08:03.806Z","impact":"minor","shortlink":"https://stspg.io/ckkdbw2gq0ts","started_at":"2026-01-28T19:56:17.361Z","page_id":"v7149scqjn1j","incident_updates":[{"id":"kxfp827gy18m","status":"resolved","body":"Update: Status changed to Resolved.\n\nStatus: Resolved\nSeverity: Degraded\nAffected Locations: Barcelona, Cape Town, Chennai, Doha, Madrid, Riyadh, Rome, São Paulo, Taipei, Tel Aviv, Warsaw\nCustomer Impact: The Engineering and the SRE team have rolled out the fix and the status of the service is being monitored. \r\n\r\n\nWorkaround: There are no current workarounds at the moment.\n\nThank you for your patience.","incident_id":"ztp4f3hcmvb9","created_at":"2026-01-29T20:08:03.806Z","updated_at":"2026-01-29T20:08:03.806Z","display_at":"2026-01-29T20:08:03.806Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"jlsbh6f12v4f","status":"monitoring","body":"Update: Changes to Customer Impact.\n\nStatus: Monitoring\nSeverity: Degraded\nAffected Locations: Barcelona, Cape Town, Chennai, Doha, Madrid, Riyadh, Rome, São Paulo, Taipei, Tel Aviv, Warsaw\nCustomer Impact: The Engineering and the SRE team have rolled out the fix and the status of the service is being monitored. \r\n\r\n\nWorkaround: There are no current workarounds at the moment.\n\nWe are continuing to monitor the situation.","incident_id":"ztp4f3hcmvb9","created_at":"2026-01-28T22:54:03.059Z","updated_at":"2026-01-28T22:54:03.059Z","display_at":"2026-01-28T22:54:03.059Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"p83xv8djyf3x","status":"monitoring","body":"Update: Status changed to Monitoring.\n\nStatus: Monitoring\nSeverity: Degraded\nAffected Locations: Barcelona, Cape Town, Chennai, Doha, Madrid, Riyadh, Rome, São Paulo, Taipei, Tel Aviv, Warsaw\nCustomer Impact: We are currently experiencing an issue that affects the user group sync service. \r\n\r\nCustomer Impact: The Prisma Access customers may experience delays in users/groups sync from CIE to the Security Processing Nodes (SPNs) for any newly added users/groups. \r\n\r\nExisting Users/Groups -NO IMPACT. All existing users and groups, and their associated network traffic, will continue to function normally without disruption or performance degradation.\r\n\r\nThe Engineering team and the SRE team are actively working on this issue. The next update will be shared by Jan 28 22:00 UTC. \r\n\nWorkaround: There are no current workarounds at the moment.\n\nWe are continuing to monitor the situation.","incident_id":"ztp4f3hcmvb9","created_at":"2026-01-28T22:50:04.224Z","updated_at":"2026-01-28T22:50:04.224Z","display_at":"2026-01-28T22:50:04.224Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"q65z07fm6f0s","status":"identified","body":"Update: Changes to Edge Location.\n\nStatus: Investigating\nSeverity: Degraded\nAffected Locations: Barcelona, Cape Town, Chennai, Doha, Madrid, Riyadh, Rome, São Paulo, Taipei, Tel Aviv, Warsaw\nCustomer Impact: We are currently experiencing an issue that affects the user group sync service. \r\n\r\nCustomer Impact: The Prisma Access customers may experience delays in users/groups sync from CIE to the Security Processing Nodes (SPNs) for any newly added users/groups. \r\n\r\nExisting Users/Groups -NO IMPACT. All existing users and groups, and their associated network traffic, will continue to function normally without disruption or performance degradation.\r\n\r\nThe Engineering team and the SRE team are actively working on this issue. The next update will be shared by Jan 28 22:00 UTC. \r\n\nWorkaround: There are no current workarounds at the moment.\n\nWe will provide updates as we learn more.","incident_id":"ztp4f3hcmvb9","created_at":"2026-01-28T19:59:17.501Z","updated_at":"2026-01-28T19:59:17.501Z","display_at":"2026-01-28T19:59:17.501Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"0lgh0p3xkv2w","status":"identified","body":"We are currently investigating an issue affecting Cloud Identity Engine\n\nStatus: Investigating\nSeverity: Degraded\nAffected Locations: Riyadh, Tel Aviv\nCustomer Impact: We are currently experiencing an issue that affects the user group sync service. \r\n\r\nCustomer Impact: The Prisma Access customers may experience delays in users/groups sync from CIE to the Security Processing Nodes (SPNs) for any newly added users/groups. \r\n\r\nExisting Users/Groups -NO IMPACT. All existing users and groups, and their associated network traffic, will continue to function normally without disruption or performance degradation.\r\n\r\nThe Engineering team and the SRE team are actively working on this issue. The next update will be shared by Jan 28 22:00 UTC. \r\n\nWorkaround: There are no current workarounds at the moment.\n\nWe will provide updates as we learn more.","incident_id":"ztp4f3hcmvb9","created_at":"2026-01-28T19:56:17.468Z","updated_at":"2026-01-28T19:56:17.468Z","display_at":"2026-01-28T19:56:17.468Z","affected_components":[{"code":"pxpsgjjkbwly","name":"Cloud Identity Engine","old_status":"under_maintenance","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"pxpsgjjkbwly","name":"Cloud Identity Engine","status":"operational","created_at":"2025-11-24T19:14:41.318Z","updated_at":"2026-04-17T23:06:01.463Z","position":11,"description":null,"showcase":false,"start_date":"2025-11-24","group_id":null,"page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false}],"reminder_intervals":null},{"id":"3jwqbkfch1sb","name":"Connectivity Issues Post-Maintenance (SP-489) : Prisma Access China","status":"resolved","created_at":"2026-01-24T02:53:08.806Z","updated_at":"2026-04-09T19:07:00.672Z","monitoring_at":"2026-01-24T06:39:38.946Z","resolved_at":"2026-01-24T15:55:14.456Z","impact":"minor","shortlink":"https://stspg.io/nqrm6rd3xsy2","started_at":"2026-01-24T02:53:08.797Z","page_id":"v7149scqjn1j","incident_updates":[{"id":"d5839fflzhgn","status":"resolved","body":"Update: Status changed to Resolved.\n\nStatus: Resolved\nSeverity: Degraded\nAffected Locations: Beijing, Ningxia\nCustomer Impact: Update Details\r\nWe have successfully identified the root cause of the connectivity issue impacting the tunnels from the affected nodes following the recent infrastructure upgrade.\r\n\r\nA fix has been applied across the environment, and connectivity between the affected nodes has been restored for all impacted customers. We are seeing tunnels establish and stabilize post addition of the fix. \r\n\r\nCurrent Status: Monitoring\r\nThe incident is now in the Monitoring stage. Our engineering team is closely observing the service for any other signs of degradation\r\n\r\nService Impact: Resolved \r\n\r\nAction Taken: Fix deployed to stabilize the tunnel connectivity issues.\r\n\r\nNext Update: We will provide a final \"Resolved\" status once the monitoring period is successfully completed.\nWorkaround: No work around at the moment. \n\nThank you for your patience.","incident_id":"3jwqbkfch1sb","created_at":"2026-01-24T15:55:14.456Z","updated_at":"2026-01-24T15:55:14.456Z","display_at":"2026-01-24T15:55:14.456Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"2ctdsg4f0110","status":"monitoring","body":"Update: Status changed to Monitoring.\n\nStatus: Monitoring\nSeverity: Degraded\nAffected Locations: Beijing, Ningxia\nCustomer Impact: Update Details\r\nWe have successfully identified the root cause of the connectivity issue impacting the tunnels from the affected nodes following the recent infrastructure upgrade.\r\n\r\nA fix has been applied across the environment, and connectivity between the affected nodes has been restored for all impacted customers. We are seeing tunnels establish and stabilize post addition of the fix. \r\n\r\nCurrent Status: Monitoring\r\nThe incident is now in the Monitoring stage. Our engineering team is closely observing the service for any other signs of degradation\r\n\r\nService Impact: Resolved \r\n\r\nAction Taken: Fix deployed to stabilize the tunnel connectivity issues.\r\n\r\nNext Update: We will provide a final \"Resolved\" status once the monitoring period is successfully completed.\nWorkaround: No work around at the moment. \n\nWe are continuing to monitor the situation.","incident_id":"3jwqbkfch1sb","created_at":"2026-01-24T06:39:38.946Z","updated_at":"2026-01-24T06:39:38.946Z","display_at":"2026-01-24T06:39:38.946Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"5w3bh83rxg98","status":"identified","body":"Update: Changes to Customer Impact.\n\nStatus: Investigating\nSeverity: Degraded\nAffected Locations: Beijing, Ningxia\nCustomer Impact: Update Details\r\nWe have successfully identified the root cause of the connectivity issue impacting the tunnels from the affected nodes following the recent infrastructure upgrade.\r\n\r\nA fix has been applied across the environment, and connectivity between the affected nodes has been restored for all impacted customers. We are seeing tunnels establish and stabilize post addition of the fix. \r\n\r\nCurrent Status: Monitoring\r\nThe incident is now in the Monitoring stage. Our engineering team is closely observing the service for any other signs of degradation\r\n\r\nService Impact: Resolved \r\n\r\nAction Taken: Fix deployed to stabilize the tunnel connectivity issues.\r\n\r\nNext Update: We will provide a final \"Resolved\" status once the monitoring period is successfully completed.\nWorkaround: No work around at the moment. \n\nWe will provide updates as we learn more.","incident_id":"3jwqbkfch1sb","created_at":"2026-01-24T06:35:12.674Z","updated_at":"2026-01-24T06:35:12.674Z","display_at":"2026-01-24T06:35:12.674Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"zgljh11fdkww","status":"identified","body":"Update: Changes to Customer Impact.\n\nStatus: Investigating\nSeverity: Degraded\nAffected Locations: Beijing, Ningxia\nCustomer Impact: Progress Update\r\nWe are continuing to work on the connectivity issues affecting tunnels originating from Explicit Proxy (EP) nodes following today’s infrastructure upgrade. \r\n\r\nWe have successfully mitigated the impact for a subset of affected customers, who should now see stabilized connectivity between EP nodes and Service Connections. The SRE and the engineering team have also identified an issue that is affecting tunnel connectivity from Remote Networks and Service connections to the branch and the Data center sites respectively for a subset of customers.  Our engineering teams are now focused on remediating these tunnel issues for the remaining customer environments.\r\n\r\nCurrent Impact\r\nMitigated Customers: Connectivity has been restored; however, we recommend monitoring for any further intermittent behavior.\r\n\r\nPending Remediation: Some customers may still experience intermittent tunnel drops or packet loss.\r\n\r\nNext Steps\r\nOur technical teams are working through the remaining service instances to apply the fix. We are treating this as a high-priority post-upgrade event and will provide a final update once all customer environments have been confirmed stable.\nWorkaround: No work around at the moment. \n\nWe will provide updates as we learn more.","incident_id":"3jwqbkfch1sb","created_at":"2026-01-24T05:55:06.538Z","updated_at":"2026-01-24T05:55:06.538Z","display_at":"2026-01-24T05:55:06.538Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"6mrrp41snlkt","status":"identified","body":"We are currently investigating an issue affecting Configuration\n\nStatus: Investigating\nSeverity: Degraded\nAffected Locations: Beijing, Ningxia\nCustomer Impact: Incident Overview\r\nWhile the scheduled infrastructure maintenance for the Beijing and Ningxia regions was successfully completed, we have identified a new connectivity issue that has emerged post-upgrade.\r\n\r\nOur monitoring systems indicate that all tunnels originating from Explicit Proxy (EP) nodes are experiencing intermittent connectivity. This is specifically impacting the stability of tunnel traffic from the EP nodes.\r\n\r\nTechnical Details\r\nStatus of Maintenance: The infrastructure upgrade itself is finished.\r\n\r\nThe Issue: A post-upgrade issue is causing intermittent tunnel flapping or drops for all tunnels from EP nodes.\r\n\r\nImpact: Users may experience inconsistent access to resources behind the tunnels terminating from the affected EP nodes.\r\n\r\nCurrent Action Plan\r\nEngineering teams have been re-engaged to investigate the root cause of this post-upgrade behavior. We are currently analyzing the tunnel configurations and routing tables to restore full stability. We will provide updates as soon as more information becomes available.\nWorkaround: No work around at the moment. \n\nWe will provide updates as we learn more.","incident_id":"3jwqbkfch1sb","created_at":"2026-01-24T02:53:08.900Z","updated_at":"2026-01-24T02:53:08.900Z","display_at":"2026-01-24T02:53:08.900Z","affected_components":[{"code":"95vjgv7g6zd5","name":"Prisma Access China - Configuration","old_status":"under_maintenance","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"95vjgv7g6zd5","name":"Configuration","status":"operational","created_at":"2025-11-24T19:15:13.593Z","updated_at":"2026-04-18T16:49:39.242Z","position":1,"description":null,"showcase":false,"start_date":"2025-11-24","group_id":"j3n02tqc8440","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false}],"reminder_intervals":null},{"id":"w5hbpk2xj0hz","name":"RBI 2.11.0 Status Page (SP-486) : Prisma Access","status":"resolved","created_at":"2026-01-24T05:55:13.602Z","updated_at":"2026-04-09T19:07:00.778Z","monitoring_at":null,"resolved_at":"2026-01-24T05:55:13.678Z","impact":"minor","shortlink":"https://stspg.io/1pgm7n92cf1k","started_at":"2026-01-24T05:55:13.594Z","page_id":"v7149scqjn1j","incident_updates":[{"id":"xz4ly8rctrbn","status":"resolved","body":"We are currently investigating an issue affecting Configuration\n\nStatus: Resolved\nSeverity: Degraded\nAffected Locations: San Francisco\nCustomer Impact: Remote Browser Isolation team will be performing a scheduled maintenance on the infrastructure. Customers using RBI service might witness intermittent performance degradation during this maintenance window. \r\n\r\nWhen: Friday 30th January, from 10 PM ISTto 00:00 IST. \nWorkaround: Rollback to the previous version\n\nThank you for your patience.","incident_id":"w5hbpk2xj0hz","created_at":"2026-01-24T05:55:13.678Z","updated_at":"2026-01-24T05:55:13.678Z","display_at":"2026-01-24T05:55:13.678Z","affected_components":[{"code":"pzlzfsqd19dn","name":"Prisma Access - Configuration","old_status":"degraded_performance","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"pzlzfsqd19dn","name":"Configuration","status":"operational","created_at":"2025-11-24T19:14:49.858Z","updated_at":"2026-04-18T16:48:33.098Z","position":1,"description":null,"showcase":false,"start_date":"2025-11-24","group_id":"39hbssdynzgv","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false}],"reminder_intervals":null},{"id":"xkn5zdnt6znq","name":"Log Viewer Outage  - EU Prod (SP-439) : Strata Cloud Manager","status":"resolved","created_at":"2026-01-16T22:19:43.539Z","updated_at":"2026-04-09T19:07:00.890Z","monitoring_at":null,"resolved_at":"2026-01-19T17:24:31.895Z","impact":"major","shortlink":"https://stspg.io/szkxv3zxnt9r","started_at":"2026-01-16T22:19:43.529Z","page_id":"v7149scqjn1j","incident_updates":[{"id":"5hlryb0h2k95","status":"resolved","body":"Update: Status changed to Resolved.\n\nStatus: Resolved\nSeverity: Disruption\nAffected Locations: St. Ghislain\nCustomer Impact: Log Viewer dashboard is impacted.\nWorkaround: No workaround available at this time\n\nThank you for your patience.","incident_id":"xkn5zdnt6znq","created_at":"2026-01-19T17:24:31.895Z","updated_at":"2026-01-19T17:24:31.895Z","display_at":"2026-01-19T17:24:31.895Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"21gtpngsb231","status":"identified","body":"We are currently investigating an issue affecting Visibility \u0026 Reporting\n\nStatus: Investigating\nSeverity: Disruption\nAffected Locations: St. Ghislain\nCustomer Impact: Log Viewer dashboard is impacted.\nWorkaround: No workaround available at this time\n\nWe will provide updates as we learn more.","incident_id":"xkn5zdnt6znq","created_at":"2026-01-16T22:19:43.643Z","updated_at":"2026-01-16T22:19:43.643Z","display_at":"2026-01-16T22:19:43.643Z","affected_components":[{"code":"lp4sl2hlw64x","name":"Strata Cloud Manager - Visibility \u0026 Reporting","old_status":"operational","new_status":"major_outage"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"lp4sl2hlw64x","name":"Visibility \u0026 Reporting","status":"operational","created_at":"2025-11-24T19:15:05.345Z","updated_at":"2026-04-11T05:20:26.249Z","position":3,"description":null,"showcase":false,"start_date":"2025-11-24","group_id":"0203hvxhr3ny","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false}],"reminder_intervals":null},{"id":"954b9crtbytw","name":"We are investigating an issue with Advanced WildFire affecting Prisma Browser users (SP-320) : Prisma Browser","status":"resolved","created_at":"2026-01-13T11:45:57.489Z","updated_at":"2026-04-09T19:07:00.975Z","monitoring_at":"2026-01-13T12:22:25.973Z","resolved_at":"2026-01-13T12:28:48.845Z","impact":"minor","shortlink":"https://stspg.io/lwh764jzqm2p","started_at":"2026-01-13T11:45:57.477Z","page_id":"v7149scqjn1j","incident_updates":[{"id":"t37yhz0pw2xd","status":"resolved","body":"Update: Status changed to Resolved.\n\nStatus: Resolved\nSeverity: Degraded\nAffected Locations: Ashburn\nCustomer Impact: Update: The issue has been resolved\r\n\r\nUpdate: A fix has been deployed to all regions and we are seeing recovery. We continue to monitor\r\n\r\nUpdate: The issue was identified and the team is working on fix and deploy it.\r\n\r\nWe are investigating an issue with Advanced WildFire affecting Prisma Browser users.\r\nDuring this time, file security scanning for downloads and uploads may be unavailable. Depending on the admin policy settings, file transfers may be blocked or fail-open. We are actively working on a resolution.\nWorkaround: Disable file scanning policy\n\nThank you for your patience.","incident_id":"954b9crtbytw","created_at":"2026-01-13T12:28:48.845Z","updated_at":"2026-01-13T12:28:48.845Z","display_at":"2026-01-13T12:28:48.845Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"mv0fqwzss0qb","status":"monitoring","body":"Update: Status changed to Monitoring.\n\nStatus: Monitoring\nSeverity: Degraded\nAffected Locations: Ashburn\nCustomer Impact: Update: A fix has been deployed to all regions and we are seeing recovery. We continue to monitor\r\n\r\nUpdate: The issue was identified and the team is working on fix and deploy it.\r\n\r\nWe are investigating an issue with Advanced WildFire affecting Prisma Browser users.\r\nDuring this time, file security scanning for downloads and uploads may be unavailable. Depending on the admin policy settings, file transfers may be blocked or fail-open. We are actively working on a resolution.\nWorkaround: Disable file scanning policy\n\nWe are continuing to monitor the situation.","incident_id":"954b9crtbytw","created_at":"2026-01-13T12:22:25.973Z","updated_at":"2026-01-13T12:22:25.973Z","display_at":"2026-01-13T12:22:25.973Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"kygbgcqy9dr9","status":"identified","body":"Update: Changes to Customer Impact.\n\nStatus: Investigating\nSeverity: Degraded\nAffected Locations: Ashburn\nCustomer Impact: Update: The issue was identified and the team is working on fix and deploy it.\r\n\r\nWe are investigating an issue with Advanced WildFire affecting Prisma Browser users.\r\nDuring this time, file security scanning for downloads and uploads may be unavailable. Depending on the admin policy settings, file transfers may be blocked or fail-open. We are actively working on a resolution.\nWorkaround: Disable file scanning policy\n\nWe will provide updates as we learn more.","incident_id":"954b9crtbytw","created_at":"2026-01-13T11:50:14.925Z","updated_at":"2026-01-13T11:50:14.925Z","display_at":"2026-01-13T11:50:14.925Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"bpzmcx941h5f","status":"identified","body":"We are currently investigating an issue affecting Browser Productivity Features\n\nStatus: Investigating\nSeverity: Degraded\nAffected Locations: Ashburn\nCustomer Impact: We are investigating an issue with Advanced WildFire affecting Prisma Browser users.\r\nDuring this time, file security scanning for downloads and uploads may be unavailable. Depending on the admin policy settings, file transfers may be blocked or fail-open. We are actively working on a resolution.\nWorkaround: Disable file scanning policy\n\nWe will provide updates as we learn more.","incident_id":"954b9crtbytw","created_at":"2026-01-13T11:45:57.627Z","updated_at":"2026-01-13T11:45:57.627Z","display_at":"2026-01-13T11:45:57.627Z","affected_components":[{"code":"zhcrbwn3jsf6","name":"Prisma Browser - Browser Productivity Features","old_status":"operational","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"zhcrbwn3jsf6","name":"Browser Productivity Features","status":"operational","created_at":"2025-11-24T19:14:47.295Z","updated_at":"2026-03-12T10:37:25.514Z","position":5,"description":null,"showcase":false,"start_date":"2025-11-24","group_id":"6z95gjr6njjz","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false}],"reminder_intervals":null},{"id":"gpf58xcf1mjf","name":"New Onboarding, Autoscaling and Commit failures for Prisma Access  (SP-317) : Prisma Access","status":"resolved","created_at":"2026-01-13T06:46:24.864Z","updated_at":"2026-04-09T19:07:01.065Z","monitoring_at":"2026-01-13T06:48:58.006Z","resolved_at":"2026-01-13T08:10:41.264Z","impact":"minor","shortlink":"https://stspg.io/nffv549cz6n5","started_at":"2026-01-13T06:46:24.854Z","page_id":"v7149scqjn1j","incident_updates":[{"id":"v9cg9c12ht7j","status":"resolved","body":"This incident has been resolved.","incident_id":"gpf58xcf1mjf","created_at":"2026-01-13T08:10:41.264Z","updated_at":"2026-01-13T08:10:41.264Z","display_at":"2026-01-13T08:10:41.264Z","affected_components":[{"code":"pzlzfsqd19dn","name":"Prisma Access - Configuration","old_status":"degraded_performance","new_status":"operational"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"mx4fndljyx82","status":"monitoring","body":"Update: Changes to Customer Impact.\n\nStatus: Monitoring\nSeverity: Degraded\nAffected Locations: Adelaide, Almaty, Auckland, Bangkok, Beijing, Chennai, Colombo, Dhaka, Ho Chi Minh City, Hong Kong, Hyderabad, Islamabad, Jakarta, Karachi, Kuala Lumpur, Lahore, Manila, Mumbai, Ningxia, Osaka, Perth, Phnom Penh, Port Moresby, Seoul, Singapore, Sydney, Taipei, Tashkent, Tokyo, Yangon\nCustomer Impact: We have identified and resolved an issue affecting Auto-scale, New Onboarding, and Commit failures for Prisma Access customers. The fix has been deployed and verified in production.\r\nIssue start time: Jan 13th 2025, 05:44 UTC\r\nIssue fix time: Jan 13th 2025, 06:32 UTC\r\n\r\nPlease open a support case if you continue to experience any deployment or performance issues. \nWorkaround: No work arounds at the moment.\n\nWe are continuing to monitor the situation.","incident_id":"gpf58xcf1mjf","created_at":"2026-01-13T08:06:08.260Z","updated_at":"2026-01-13T08:06:08.260Z","display_at":"2026-01-13T08:06:08.260Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"4lc5lqwnkrjb","status":"monitoring","body":"Update: Changes to Customer Impact.\n\nStatus: Monitoring\nSeverity: Degraded\nAffected Locations: Adelaide, Almaty, Auckland, Bangkok, Beijing, Chennai, Colombo, Dhaka, Ho Chi Minh City, Hong Kong, Hyderabad, Islamabad, Jakarta, Karachi, Kuala Lumpur, Lahore, Manila, Mumbai, Ningxia, Osaka, Perth, Phnom Penh, Port Moresby, Seoul, Singapore, Sydney, Taipei, Tashkent, Tokyo, Yangon\nCustomer Impact: We have identified and resolved an issue affecting Auto-scale, New Onboarding, and Commit failures for Prisma Access customers. The fix has been deployed and verified in production.\r\nIssue start time: Jan 13th 2025, 05:44 UTC\r\nIssue fix time: Jan 13th 2025, 06:32 UTC\r\n\r\nPlease open a support case if you continue to experience any deployment or performance issues. \nWorkaround: No work arounds at the moment.\n\nWe are continuing to monitor the situation.","incident_id":"gpf58xcf1mjf","created_at":"2026-01-13T07:53:48.176Z","updated_at":"2026-01-13T07:53:48.176Z","display_at":"2026-01-13T07:53:48.176Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"xsxg4sph50rb","status":"monitoring","body":"Update: Changes to Customer Impact.\n\nStatus: Monitoring\nSeverity: Degraded\nAffected Locations: Adelaide, Almaty, Auckland, Bangkok, Beijing, Chennai, Colombo, Dhaka, Ho Chi Minh City, Hong Kong, Hyderabad, Islamabad, Jakarta, Karachi, Kuala Lumpur, Lahore, Manila, Mumbai, Ningxia, Osaka, Perth, Phnom Penh, Port Moresby, Seoul, Singapore, Sydney, Taipei, Tashkent, Tokyo, Yangon\nCustomer Impact: We have identified and resolved an issue affecting Auto-scale, New Onboarding, and Commit failures for Prisma Access customers. The fix has been deployed and verified in production.\r\nIssue start time: Jan 13th 2025, 05:44 UTC\r\nIssue fix time: Jan 13th 2025, 06:32 UTC\r\n\r\nPlease open a support case if you continue to experience any deployment or performance issues. \nWorkaround: No work arounds at the moment.\n\nWe are continuing to monitor the situation.","incident_id":"gpf58xcf1mjf","created_at":"2026-01-13T07:43:52.054Z","updated_at":"2026-01-13T07:43:52.054Z","display_at":"2026-01-13T07:43:52.054Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"c33llwpq7r2n","status":"monitoring","body":"Update: Changes to Customer Impact.\n\nStatus: Monitoring\nSeverity: Degraded\nAffected Locations: Adelaide, Almaty, Auckland, Bangkok, Beijing, Chennai, Colombo, Dhaka, Ho Chi Minh City, Hong Kong, Hyderabad, Islamabad, Jakarta, Karachi, Kuala Lumpur, Lahore, Manila, Mumbai, Ningxia, Osaka, Perth, Phnom Penh, Port Moresby, Seoul, Singapore, Sydney, Taipei, Tashkent, Tokyo, Yangon\nCustomer Impact: We have identified and resolved an issue affecting Auto-scale, New Onboarding, and Commit failures for Prisma Access customers. The fix has been deployed and verified in production.\r\nIssue start time: Jan 13th 2025, 05:44 UTC\r\nIssue fix time: Jan 13th 2025, 06:32 UTC\r\n\r\nPlease open a support case if you continue to experience any deployment or performance issues. \nWorkaround: No work arounds at the moment.\n\nWe are continuing to monitor the situation.","incident_id":"gpf58xcf1mjf","created_at":"2026-01-13T07:34:50.229Z","updated_at":"2026-01-13T07:34:50.229Z","display_at":"2026-01-13T07:34:50.229Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"rpqzmx838pgc","status":"monitoring","body":"Update: Changes to Customer Impact.\n\nStatus: Monitoring\nSeverity: Degraded\nAffected Locations: Adelaide, Almaty, Auckland, Bangkok, Beijing, Chennai, Colombo, Dhaka, Ho Chi Minh City, Hong Kong, Hyderabad, Islamabad, Jakarta, Karachi, Kuala Lumpur, Lahore, Manila, Mumbai, Ningxia, Osaka, Perth, Phnom Penh, Port Moresby, Seoul, Singapore, Sydney, Taipei, Tashkent, Tokyo, Yangon\nCustomer Impact: We have identified and resolved an issue affecting Auto-scale, New Onboarding, and Commit failures for Prisma Access customers. The fix has been deployed and verified in production.\r\nIssue start time: Jan 13th 2025, 05:44 UTC\r\nIssue fix time: Jan 13th 2025, 06:32 UTC\r\n\r\nPlease open a support case if you continue to experience any deployment or performance issues. \nWorkaround: No work arounds at the moment.\n\nWe are continuing to monitor the situation.","incident_id":"gpf58xcf1mjf","created_at":"2026-01-13T07:23:58.506Z","updated_at":"2026-01-13T07:23:58.506Z","display_at":"2026-01-13T07:23:58.506Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"11016pxc5tys","status":"monitoring","body":"Update: Changes to Customer Impact.\n\nStatus: Monitoring\nSeverity: Degraded\nAffected Locations: Adelaide, Almaty, Auckland, Bangkok, Beijing, Chennai, Colombo, Dhaka, Ho Chi Minh City, Hong Kong, Hyderabad, Islamabad, Jakarta, Karachi, Kuala Lumpur, Lahore, Manila, Mumbai, Ningxia, Osaka, Perth, Phnom Penh, Port Moresby, Seoul, Singapore, Sydney, Taipei, Tashkent, Tokyo, Yangon\nCustomer Impact: We have identified and resolved an issue affecting Auto-scale, New Onboarding, and Commit failures for Prisma Access customers. The fix has been deployed and verified in production.\r\nIssue start time: Jan 13th 2025, 05:44 UTC\r\nIssue fix time: Jan 13th 2025, 06:32 UTC\r\n\r\nPlease open a support case if you continue to experience any deployment or performance issues. \nWorkaround: No work arounds at the moment.\n\nWe are continuing to monitor the situation.","incident_id":"gpf58xcf1mjf","created_at":"2026-01-13T07:13:55.385Z","updated_at":"2026-01-13T07:13:55.385Z","display_at":"2026-01-13T07:13:55.385Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"192ydb7dtcx8","status":"monitoring","body":"Update: Changes to Customer Impact.\n\nStatus: Monitoring\nSeverity: Degraded\nAffected Locations: Adelaide, Almaty, Auckland, Bangkok, Beijing, Chennai, Colombo, Dhaka, Ho Chi Minh City, Hong Kong, Hyderabad, Islamabad, Jakarta, Karachi, Kuala Lumpur, Lahore, Manila, Mumbai, Ningxia, Osaka, Perth, Phnom Penh, Port Moresby, Seoul, Singapore, Sydney, Taipei, Tashkent, Tokyo, Yangon\nCustomer Impact: We have identified and resolved an issue affecting Auto-scale, New Onboarding, and Commit failures for Prisma Access customers. The fix has been deployed and verified in production.\r\nIssue start time: Jan 13th 2025, 05:44 UTC\r\nIssue fix time: Jan 13th 2025, 06:32 UTC\r\n\r\nPlease open a support case if you continue to experience any deployment or performance issues. \nWorkaround: No work arounds at the moment.\n\nWe are continuing to monitor the situation.","incident_id":"gpf58xcf1mjf","created_at":"2026-01-13T07:05:04.801Z","updated_at":"2026-01-13T07:05:04.801Z","display_at":"2026-01-13T07:05:04.801Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"2108fv9m9fwj","status":"monitoring","body":"Update: Changes to Customer Impact.\n\nStatus: Monitoring\nSeverity: Degraded\nAffected Locations: Adelaide, Almaty, Auckland, Bangkok, Beijing, Chennai, Colombo, Dhaka, Ho Chi Minh City, Hong Kong, Hyderabad, Islamabad, Jakarta, Karachi, Kuala Lumpur, Lahore, Manila, Mumbai, Ningxia, Osaka, Perth, Phnom Penh, Port Moresby, Seoul, Singapore, Sydney, Taipei, Tashkent, Tokyo, Yangon\nCustomer Impact: We have identified and resolved an issue affecting Auto-scale, New Onboarding, and Commit failures for Prisma Access customers. The fix has been deployed and verified in production.\r\nIssue start time: Jan 13th 2025, 05:44 UTC\r\nIssue fix time: Jan 13th 2025, 06:32 UTC\r\n\r\nPlease open a support case if you continue to experience any deployment or performance issues. \nWorkaround: No work arounds at the moment.\n\nWe are continuing to monitor the situation.","incident_id":"gpf58xcf1mjf","created_at":"2026-01-13T06:54:40.999Z","updated_at":"2026-01-13T06:54:40.999Z","display_at":"2026-01-13T06:54:40.999Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"t6m8lptycnm9","status":"monitoring","body":"Update: Changes to Customer Impact.\n\nStatus: Monitoring\nSeverity: Degraded\nAffected Locations: Adelaide, Almaty, Auckland, Bangkok, Beijing, Chennai, Colombo, Dhaka, Ho Chi Minh City, Hong Kong, Hyderabad, Islamabad, Jakarta, Karachi, Kuala Lumpur, Lahore, Manila, Mumbai, Ningxia, Osaka, Perth, Phnom Penh, Port Moresby, Seoul, Singapore, Sydney, Taipei, Tashkent, Tokyo, Yangon\nCustomer Impact: We have identified and resolved an issue affecting Auto-scale, New Onboarding, and Commit failures for Prisma Access customers. The fix has been deployed and verified in production.\r\nIssue start time: Jan 13th 2025, 05:44 UTC\r\nIssue fix time: Jan 13th 2025, 06:32 UTC\r\n\r\nPlease open a support case if you continue to experience any deployment or performance issues. \nWorkaround: No work arounds at the moment.\n\nWe are continuing to monitor the situation.","incident_id":"gpf58xcf1mjf","created_at":"2026-01-13T06:51:29.759Z","updated_at":"2026-01-13T06:51:29.759Z","display_at":"2026-01-13T06:51:29.759Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"tcyxs94dd8m8","status":"monitoring","body":"Update: Status changed to Monitoring.\n\nStatus: Monitoring\nSeverity: Degraded\nAffected Locations: Adelaide, Almaty, Auckland, Bangkok, Beijing, Chennai, Colombo, Dhaka, Ho Chi Minh City, Hong Kong, Hyderabad, Islamabad, Jakarta, Karachi, Kuala Lumpur, Lahore, Manila, Mumbai, Ningxia, Osaka, Perth, Phnom Penh, Port Moresby, Seoul, Singapore, Sydney, Taipei, Tashkent, Tokyo, Yangon\nCustomer Impact: We have identified and resolved an issue affecting Auto-scale, New Onboarding, and Commit failures for Prisma Access customers. The fix has been deployed and verified in production.\r\nIssue start time: Jan 13th 2025, 05:44 UTC\r\nIssue fix time: Jan 13th 2025, 06:32 UTC\r\n\r\nPlease open a support case if you continue to experience any deployment or performance issues. \nWorkaround: No work arounds at the moment.\n\nWe are continuing to monitor the situation.","incident_id":"gpf58xcf1mjf","created_at":"2026-01-13T06:48:58.006Z","updated_at":"2026-01-13T06:48:58.006Z","display_at":"2026-01-13T06:48:58.006Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"yhwkxgb2w4hz","status":"identified","body":"We are currently investigating an issue affecting Configuration\n\nStatus: Investigating\nSeverity: Degraded\nAffected Locations: Adelaide, Almaty, Auckland, Bangkok, Beijing, Chennai, Colombo, Dhaka, Ho Chi Minh City, Hong Kong, Hyderabad, Islamabad, Jakarta, Karachi, Kuala Lumpur, Lahore, Manila, Mumbai, Ningxia, Osaka, Perth, Phnom Penh, Port Moresby, Seoul, Singapore, Sydney, Taipei, Tashkent, Tokyo, Yangon\nCustomer Impact: We have identified and resolved an issue affecting Auto-scale, New Onboarding, and Commit failures for Prisma Access customers. The fix has been deployed and verified in production.\r\nIssue start time: Jan 13th 2025, 05:44 UTC\r\nIssue fix time: Jan 13th 2025, 06:32 UTC\r\n\r\nPlease open a support case if you continue to experience any deployment or performance issues. \nWorkaround: No work arounds at the moment.\n\nWe will provide updates as we learn more.","incident_id":"gpf58xcf1mjf","created_at":"2026-01-13T06:46:24.961Z","updated_at":"2026-01-13T06:46:24.961Z","display_at":"2026-01-13T06:46:24.961Z","affected_components":[{"code":"pzlzfsqd19dn","name":"Prisma Access - Configuration","old_status":"under_maintenance","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"pzlzfsqd19dn","name":"Configuration","status":"operational","created_at":"2025-11-24T19:14:49.858Z","updated_at":"2026-04-18T16:48:33.098Z","position":1,"description":null,"showcase":false,"start_date":"2025-11-24","group_id":"39hbssdynzgv","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false}],"reminder_intervals":null},{"id":"jd0pj5vkv3t0","name":"Prisma Browser US - Cloud Connectivity issues (SP-290) : Prisma Browser","status":"resolved","created_at":"2026-01-05T14:39:13.218Z","updated_at":"2026-04-09T19:07:01.148Z","monitoring_at":"2026-01-05T19:53:12.227Z","resolved_at":"2026-01-05T20:54:06.022Z","impact":"major","shortlink":"https://stspg.io/qswgjr62msnx","started_at":"2026-01-05T14:39:13.208Z","page_id":"v7149scqjn1j","incident_updates":[{"id":"k623bj39m6cq","status":"resolved","body":"Update: Status changed to Resolved.\n\nStatus: Resolved\nSeverity: Disruption\nAffected Locations: Ashburn, Atlanta, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Los Angeles, Miami, Montreal, New York, Oregon, Phoenix, San Francisco, Toronto\nCustomer Impact: Following a hotfix to the browser engine and a resource increase, service is back to normal\n\nThank you for your patience.","incident_id":"jd0pj5vkv3t0","created_at":"2026-01-05T20:54:06.022Z","updated_at":"2026-01-05T20:54:06.022Z","display_at":"2026-01-05T20:54:06.022Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"2s7x8ysfpyfz","status":"monitoring","body":"Update: Status changed to Monitoring.\n\nStatus: Monitoring\nSeverity: Disruption\nAffected Locations: Ashburn, Atlanta, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Los Angeles, Miami, Montreal, New York, Oregon, Phoenix, San Francisco, Toronto\nCustomer Impact: Following a hotfix to the browser engine and a resource increase, service is back to normal\n\nWe are continuing to monitor the situation.","incident_id":"jd0pj5vkv3t0","created_at":"2026-01-05T19:53:12.227Z","updated_at":"2026-01-05T19:53:12.227Z","display_at":"2026-01-05T19:53:12.227Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"lfv2h07ll9n1","status":"identified","body":"Update: Changes to Customer Impact.\n\nStatus: Investigating\nSeverity: Disruption\nAffected Locations: Ashburn, Atlanta, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Los Angeles, Miami, Montreal, New York, Oregon, Phoenix, San Francisco, Toronto\nCustomer Impact: We are seeing additional recovery following additional mitigations that were applied\n\nWe will provide updates as we learn more.","incident_id":"jd0pj5vkv3t0","created_at":"2026-01-05T18:59:36.330Z","updated_at":"2026-01-05T18:59:36.330Z","display_at":"2026-01-05T18:59:36.330Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"f6mcp2kp35yv","status":"identified","body":"Update: Changes to Customer Impact.\n\nStatus: Investigating\nSeverity: Disruption\nAffected Locations: Ashburn, Atlanta, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Los Angeles, Miami, Montreal, New York, Oregon, Phoenix, San Francisco, Toronto\nCustomer Impact: The team has increased resources across the board.\r\n\r\nWe are observing recovery in users' ability to log in\n\nWe will provide updates as we learn more.","incident_id":"jd0pj5vkv3t0","created_at":"2026-01-05T16:54:10.862Z","updated_at":"2026-01-05T16:54:10.862Z","display_at":"2026-01-05T16:54:10.862Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"hq68l9n0vbxg","status":"identified","body":"Update: Changes to Customer Impact.\n\nStatus: Investigating\nSeverity: Disruption\nAffected Locations: Ashburn, Atlanta, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Los Angeles, Miami, Montreal, New York, Oregon, Phoenix, San Francisco, Toronto\nCustomer Impact: Users are currently unable to connect to the Prisma Browser. The team is investigating multiple venues, next update in 17:00 UTC.\n\nWe will provide updates as we learn more.","incident_id":"jd0pj5vkv3t0","created_at":"2026-01-05T16:34:37.693Z","updated_at":"2026-01-05T16:34:37.693Z","display_at":"2026-01-05T16:34:37.693Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"4s4m56dgxvwy","status":"identified","body":"Update: Changes to Edge Location.\n\nStatus: Investigating\nSeverity: Disruption\nAffected Locations: Ashburn, Atlanta, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Los Angeles, Miami, Montreal, New York, Oregon, Phoenix, San Francisco, Toronto\nCustomer Impact: We are still investigating connectivity across all regions, preventing users from logging in to Prisma Browser\n\nWe will provide updates as we learn more.","incident_id":"jd0pj5vkv3t0","created_at":"2026-01-05T15:41:39.865Z","updated_at":"2026-01-05T15:41:39.865Z","display_at":"2026-01-05T15:41:39.865Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"nk8n1kn69mbw","status":"identified","body":"Update: Changes to Customer Impact.\n\nStatus: Investigating\nSeverity: Disruption\nAffected Locations: Ashburn\nCustomer Impact: We are still investigating connectivity across all regions, preventing users from logging in to Prisma Browser\n\nWe will provide updates as we learn more.","incident_id":"jd0pj5vkv3t0","created_at":"2026-01-05T15:34:01.989Z","updated_at":"2026-01-05T15:34:01.989Z","display_at":"2026-01-05T15:34:01.989Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"lp6mqtqlzmbj","status":"identified","body":"We are currently investigating an issue affecting Browser Access\n\nStatus: Investigating\nSeverity: Disruption\nAffected Locations: Ashburn\nCustomer Impact: We have identified a distruption to our cloud services in the US region, affecting browser login. Users that are already logged in and working shouldn't be affected.\n\nWe will provide updates as we learn more.","incident_id":"jd0pj5vkv3t0","created_at":"2026-01-05T14:39:13.326Z","updated_at":"2026-01-05T14:39:13.326Z","display_at":"2026-01-05T14:39:13.326Z","affected_components":[{"code":"km1dj00qvczr","name":"Prisma Browser - Browser Access","old_status":"under_maintenance","new_status":"major_outage"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"km1dj00qvczr","name":"Browser Access","status":"operational","created_at":"2025-11-24T19:14:44.344Z","updated_at":"2026-04-16T14:38:32.789Z","position":2,"description":null,"showcase":false,"start_date":"2025-11-24","group_id":"6z95gjr6njjz","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false}],"reminder_intervals":null},{"id":"yfv9sp9g58x1","name":"Prisma Browser EU - Cloud Connectivity issues (SP-291) : Prisma Browser","status":"resolved","created_at":"2026-01-05T15:33:51.500Z","updated_at":"2026-04-09T19:07:01.237Z","monitoring_at":"2026-01-05T18:59:27.768Z","resolved_at":"2026-01-05T20:53:57.785Z","impact":"major","shortlink":"https://stspg.io/8mdz0ds4zp68","started_at":"2026-01-05T15:33:51.489Z","page_id":"v7149scqjn1j","incident_updates":[{"id":"qj6y6pnx6x7r","status":"resolved","body":"Update: Status changed to Resolved.\n\nStatus: Resolved\nSeverity: Disruption\nAffected Locations: Amsterdam, Andorra la Vella, Athens, Barcelona, Berlin, Bern, Bratislava, Brussels, Bucharest, Budapest, Chisinau, Copenhagen, Dublin, Eemshaven, Frankfurt, Hamburg, Helsinki, Istanbul, Kiev, Lisbon, Ljubljana, London, Luxembourg City, Madrid, Marseille, Milan, Minsk, Monaco, Moscow, Munich, Oslo, Paris, Prague, Riga, Rome, Sofia, St. Ghislain, St. Petersburg, Stockholm, Vaduz, Vienna, Vilnius, Warsaw, Zagreb, Zurich\nCustomer Impact: The region has recovered since 18:30 UTC\n\nThank you for your patience.","incident_id":"yfv9sp9g58x1","created_at":"2026-01-05T20:53:57.785Z","updated_at":"2026-01-05T20:53:57.785Z","display_at":"2026-01-05T20:53:57.785Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"r056q8ctn6p0","status":"monitoring","body":"Update: Status changed to Monitoring.\n\nStatus: Monitoring\nSeverity: Disruption\nAffected Locations: Amsterdam, Andorra la Vella, Athens, Barcelona, Berlin, Bern, Bratislava, Brussels, Bucharest, Budapest, Chisinau, Copenhagen, Dublin, Eemshaven, Frankfurt, Hamburg, Helsinki, Istanbul, Kiev, Lisbon, Ljubljana, London, Luxembourg City, Madrid, Marseille, Milan, Minsk, Monaco, Moscow, Munich, Oslo, Paris, Prague, Riga, Rome, Sofia, St. Ghislain, St. Petersburg, Stockholm, Vaduz, Vienna, Vilnius, Warsaw, Zagreb, Zurich\nCustomer Impact: The region has recovered since 18:30 UTC\n\nWe are continuing to monitor the situation.","incident_id":"yfv9sp9g58x1","created_at":"2026-01-05T18:59:27.768Z","updated_at":"2026-01-05T18:59:27.768Z","display_at":"2026-01-05T18:59:27.768Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"fy99gzyhsc5r","status":"identified","body":"Update: Changes to Customer Impact.\n\nStatus: Investigating\nSeverity: Disruption\nAffected Locations: Amsterdam, Andorra la Vella, Athens, Barcelona, Berlin, Bern, Bratislava, Brussels, Bucharest, Budapest, Chisinau, Copenhagen, Dublin, Eemshaven, Frankfurt, Hamburg, Helsinki, Istanbul, Kiev, Lisbon, Ljubljana, London, Luxembourg City, Madrid, Marseille, Milan, Minsk, Monaco, Moscow, Munich, Oslo, Paris, Prague, Riga, Rome, Sofia, St. Ghislain, St. Petersburg, Stockholm, Vaduz, Vienna, Vilnius, Warsaw, Zagreb, Zurich\nCustomer Impact: The team has increased resources across the board.\r\n\r\nWe are observing recovery in users' ability to log in\n\nWe will provide updates as we learn more.","incident_id":"yfv9sp9g58x1","created_at":"2026-01-05T17:34:24.269Z","updated_at":"2026-01-05T17:34:24.269Z","display_at":"2026-01-05T17:34:24.269Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"4glwbtcqt70s","status":"identified","body":"Update: Changes to Customer Impact.\n\nStatus: Investigating\nSeverity: Disruption\nAffected Locations: Amsterdam, Andorra la Vella, Athens, Barcelona, Berlin, Bern, Bratislava, Brussels, Bucharest, Budapest, Chisinau, Copenhagen, Dublin, Eemshaven, Frankfurt, Hamburg, Helsinki, Istanbul, Kiev, Lisbon, Ljubljana, London, Luxembourg City, Madrid, Marseille, Milan, Minsk, Monaco, Moscow, Munich, Oslo, Paris, Prague, Riga, Rome, Sofia, St. Ghislain, St. Petersburg, Stockholm, Vaduz, Vienna, Vilnius, Warsaw, Zagreb, Zurich\nCustomer Impact: Users are currently unable to connect to the Prisma Browser. The team is investigating multiple venues, next update in 17:00 UTC.\n\nWe will provide updates as we learn more.","incident_id":"yfv9sp9g58x1","created_at":"2026-01-05T16:34:27.437Z","updated_at":"2026-01-05T16:34:27.437Z","display_at":"2026-01-05T16:34:27.437Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"g88sz37yfspl","status":"identified","body":"We are currently investigating an issue affecting Browser Access\n\nStatus: Investigating\nSeverity: Disruption\nAffected Locations: Amsterdam, Andorra la Vella, Athens, Barcelona, Berlin, Bern, Bratislava, Brussels, Bucharest, Budapest, Chisinau, Copenhagen, Dublin, Eemshaven, Frankfurt, Hamburg, Helsinki, Istanbul, Kiev, Lisbon, Ljubljana, London, Luxembourg City, Madrid, Marseille, Milan, Minsk, Monaco, Moscow, Munich, Oslo, Paris, Prague, Riga, Rome, Sofia, St. Ghislain, St. Petersburg, Stockholm, Vaduz, Vienna, Vilnius, Warsaw, Zagreb, Zurich\nCustomer Impact: We're investigating an issue preventing users from connecting to Prisma Browser.\n\nWe will provide updates as we learn more.","incident_id":"yfv9sp9g58x1","created_at":"2026-01-05T15:33:51.588Z","updated_at":"2026-01-05T15:33:51.588Z","display_at":"2026-01-05T15:33:51.588Z","affected_components":[{"code":"km1dj00qvczr","name":"Prisma Browser - Browser Access","old_status":"major_outage","new_status":"major_outage"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"km1dj00qvczr","name":"Browser Access","status":"operational","created_at":"2025-11-24T19:14:44.344Z","updated_at":"2026-04-16T14:38:32.789Z","position":2,"description":null,"showcase":false,"start_date":"2025-11-24","group_id":"6z95gjr6njjz","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false}],"reminder_intervals":null},{"id":"xvnc2hcny4j0","name":"Prisma Browser IN - Cloud Connectivity issues (SP-292) : Prisma Browser","status":"resolved","created_at":"2026-01-05T15:33:42.467Z","updated_at":"2026-04-09T19:07:01.316Z","monitoring_at":"2026-01-05T19:53:02.712Z","resolved_at":"2026-01-05T20:53:30.705Z","impact":"major","shortlink":"https://stspg.io/4b9mbsx4vb50","started_at":"2026-01-05T15:33:42.454Z","page_id":"v7149scqjn1j","incident_updates":[{"id":"5ksxz82v9m88","status":"resolved","body":"Update: Status changed to Resolved.\n\nStatus: Resolved\nSeverity: Disruption\nAffected Locations: Chennai, Hyderabad\nCustomer Impact: Following a hotfix to the browser engine and a resource increase service is back to normal\n\nThank you for your patience.","incident_id":"xvnc2hcny4j0","created_at":"2026-01-05T20:53:30.705Z","updated_at":"2026-01-05T20:53:30.705Z","display_at":"2026-01-05T20:53:30.705Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"3b8l4d2x7s9c","status":"monitoring","body":"Update: Status changed to Monitoring.\n\nStatus: Monitoring\nSeverity: Disruption\nAffected Locations: Chennai, Hyderabad\nCustomer Impact: Following a hotfix to the browser engine and a resource increase service is back to normal\n\nWe are continuing to monitor the situation.","incident_id":"xvnc2hcny4j0","created_at":"2026-01-05T19:53:02.712Z","updated_at":"2026-01-05T19:53:02.712Z","display_at":"2026-01-05T19:53:02.712Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"hnb44gjlfzh6","status":"identified","body":"Update: Changes to Customer Impact.\n\nStatus: Investigating\nSeverity: Disruption\nAffected Locations: Chennai, Hyderabad\nCustomer Impact: The team has increased resources across the board.\r\n\r\nWe are observing recovery in users' ability to log in\n\nWe will provide updates as we learn more.","incident_id":"xvnc2hcny4j0","created_at":"2026-01-05T17:34:13.563Z","updated_at":"2026-01-05T17:34:13.563Z","display_at":"2026-01-05T17:34:13.563Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"2w1lgj753ppk","status":"identified","body":"Update: Changes to Customer Impact.\n\nStatus: Investigating\nSeverity: Disruption\nAffected Locations: Chennai, Hyderabad\nCustomer Impact: Users are currently unable to connect to the Prisma Browser. The team is investigating multiple venues, next update in 17:00 UTC.\n\nWe will provide updates as we learn more.","incident_id":"xvnc2hcny4j0","created_at":"2026-01-05T16:34:16.850Z","updated_at":"2026-01-05T16:34:16.850Z","display_at":"2026-01-05T16:34:16.850Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"hf3b5y89qv92","status":"identified","body":"We are currently investigating an issue affecting Browser Access\n\nStatus: Investigating\nSeverity: Disruption\nAffected Locations: Chennai, Hyderabad\nCustomer Impact: We're investigating an issue preventing users from connecting to Prisma Browser.\n\nWe will provide updates as we learn more.","incident_id":"xvnc2hcny4j0","created_at":"2026-01-05T15:33:42.561Z","updated_at":"2026-01-05T15:33:42.561Z","display_at":"2026-01-05T15:33:42.561Z","affected_components":[{"code":"km1dj00qvczr","name":"Prisma Browser - Browser Access","old_status":"major_outage","new_status":"major_outage"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"km1dj00qvczr","name":"Browser Access","status":"operational","created_at":"2025-11-24T19:14:44.344Z","updated_at":"2026-04-16T14:38:32.789Z","position":2,"description":null,"showcase":false,"start_date":"2025-11-24","group_id":"6z95gjr6njjz","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false}],"reminder_intervals":null},{"id":"qlqq7h76kflk","name":"Prisma Browser - investigating failure to start for a subset of browsers running the latest engine (SP-279) : Prisma Browser","status":"resolved","created_at":"2025-12-30T10:35:46.292Z","updated_at":"2026-04-09T19:07:01.396Z","monitoring_at":"2025-12-30T11:23:07.923Z","resolved_at":"2025-12-30T12:47:16.395Z","impact":"major","shortlink":"https://stspg.io/lwym9khchhtl","started_at":"2025-12-30T10:35:46.283Z","page_id":"v7149scqjn1j","incident_updates":[{"id":"lnm5svb4b8l2","status":"resolved","body":"Update: Status changed to Resolved.\n\nStatus: Resolved\nSeverity: Disruption\nAffected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto\nCustomer Impact: 395 users have been identified with the issue.\r\n\r\nThe team has identified the issue and issued a fix, we are monitoring the recovery.\nWorkaround: Reloading the browser\n\nThank you for your patience.","incident_id":"qlqq7h76kflk","created_at":"2025-12-30T12:47:16.395Z","updated_at":"2025-12-30T12:47:16.395Z","display_at":"2025-12-30T12:47:16.395Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"7bjf1p93x16c","status":"monitoring","body":"Update: Changes to Customer Impact, Current Workaround.\n\nStatus: Monitoring\nSeverity: Disruption\nAffected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto\nCustomer Impact: 395 users have been identified with the issue.\r\n\r\nThe team has identified the issue and issued a fix, we are monitoring the recovery.\nWorkaround: Reloading the browser\n\nWe are continuing to monitor the situation.","incident_id":"qlqq7h76kflk","created_at":"2025-12-30T11:34:11.462Z","updated_at":"2025-12-30T11:34:11.462Z","display_at":"2025-12-30T11:34:11.462Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"9nwwd8y980fj","status":"monitoring","body":"Update: Status changed to Monitoring.\n\nStatus: Monitoring\nSeverity: Disruption\nAffected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto\nCustomer Impact: 325 users have been identified with the issue.\r\n\r\nThe team has identified the issue and is working on a fix\nWorkaround: Performing a \"Hard Reset\" from the browser troubleshooting page would resolve the issue for an affected endpoint.\n\nWe are continuing to monitor the situation.","incident_id":"qlqq7h76kflk","created_at":"2025-12-30T11:23:07.923Z","updated_at":"2025-12-30T11:23:07.923Z","display_at":"2025-12-30T11:23:07.923Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"ynpd9ljs3333","status":"identified","body":"Update: Changes to Title, Customer Impact.\n\nStatus: Investigating\nSeverity: Disruption\nAffected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto\nCustomer Impact: 325 users have been identified with the issue.\r\n\r\nThe team has identified the issue and is working on a fix\nWorkaround: Performing a \"Hard Reset\" from the browser troubleshooting page would resolve the issue for an affected endpoint.\n\nWe will provide updates as we learn more.","incident_id":"qlqq7h76kflk","created_at":"2025-12-30T11:03:55.944Z","updated_at":"2025-12-30T11:03:55.944Z","display_at":"2025-12-30T11:03:55.944Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"3mmcqztnpr16","status":"identified","body":"Update: Changes to Customer Impact.\n\nStatus: Investigating\nSeverity: Disruption\nAffected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto\nCustomer Impact: Investigating a number of cases where browsers failed to start\nWorkaround: Performing a \"Hard Reset\" from the browser troubleshooting page would resolve the issue for an affected endpoint.\n\nWe will provide updates as we learn more.","incident_id":"qlqq7h76kflk","created_at":"2025-12-30T10:53:40.599Z","updated_at":"2025-12-30T10:53:40.599Z","display_at":"2025-12-30T10:53:40.599Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"qndpfpgk14g6","status":"identified","body":"We are currently investigating an issue affecting Browser Access\n\nStatus: Investigating\nSeverity: Disruption\nAffected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto\nCustomer Impact: We are investigating a number of cases where browsers failed to start\nWorkaround: Performing a \"Hard Reset\" from the browser troubleshooting page would resolve the issue for an affected endpoint.\n\nWe will provide updates as we learn more.","incident_id":"qlqq7h76kflk","created_at":"2025-12-30T10:35:46.389Z","updated_at":"2025-12-30T10:35:46.389Z","display_at":"2025-12-30T10:35:46.389Z","affected_components":[{"code":"km1dj00qvczr","name":"Prisma Browser - Browser Access","old_status":"operational","new_status":"major_outage"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"km1dj00qvczr","name":"Browser Access","status":"operational","created_at":"2025-11-24T19:14:44.344Z","updated_at":"2026-04-16T14:38:32.789Z","position":2,"description":null,"showcase":false,"start_date":"2025-11-24","group_id":"6z95gjr6njjz","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false}],"reminder_intervals":null},{"id":"b4kk4fgrc6kp","name":"New Onboarding, Autoscaling and Commit failures for Prisma Access App-Id Cloud Engine customers (SP-278) : Prisma Access","status":"resolved","created_at":"2025-12-29T19:13:18.032Z","updated_at":"2026-04-09T19:07:01.484Z","monitoring_at":"2025-12-29T19:26:21.225Z","resolved_at":"2025-12-29T19:29:30.864Z","impact":"minor","shortlink":"https://stspg.io/tjfhqs299j7d","started_at":"2025-12-29T19:13:18.023Z","page_id":"v7149scqjn1j","incident_updates":[{"id":"g8t1s75t90f7","status":"resolved","body":"Update: Status changed to Resolved.\n\nStatus: Resolved\nSeverity: Degraded\nAffected Locations: Accra, Adelaide, Almaty, Amman, Amsterdam, Andorra la Vella, Ashburn, Asuncion, Athens, Atlanta, Auckland, Bangkok, Barcelona, Berlin, Bern, Bogota, Bratislava, Brussels, Bucharest, Budapest, Buenos Aires, Cairo, Calgary, Cape Town, Caracas, Chennai, Chia, Chicago, Chisinau, Colombo, Columbus, Ohio, Copenhagen, Council Bluffs, Dakar, Dallas, Dhaka, Doha, Dubai, Dublin, Eemshaven, Frankfurt, Guadalajara, Guatemala City, Hamburg, Helsinki, Ho Chi Minh City, Hong Kong, Hyderabad, Islamabad, Istanbul, Jakarta, Jeddah, Johannesburg, Kampala, Karachi, Kiev, Kuala Lumpur, Kuwait City, La Paz, Lagos, Lahore, Lima, Lisbon, Ljubljana, London, Los Angeles, Luxembourg City, Madrid, Manama, Manila, Marseille, Mexico City, Miami, Milan, Minsk, Monaco, Monterrey, Montevideo, Montreal, Moscow, Mumbai, Munich, Nairobi, New York, Oregon, Osaka, Oslo, Panama City, Paris, Perth, Phnom Penh, Phoenix, Port Moresby, Prague, Quito, Riga, Riyadh, Rome, San Francisco, San Jose, Santiago, Seoul, Singapore, Sofia, St. Ghislain, St. Petersburg, Stockholm, Sydney, São Paulo, Taipei, Tashkent, Tel Aviv, Tokyo, Toronto, Vaduz, Vienna, Vilnius, Warsaw, Yangon, Zagreb, Zurich\nCustomer Impact: We have identified and resolved an issue affecting Auto-scale, New Onboarding, and Commit failures for Prisma Access customers who use App-ID Cloud Engine (ACE). The fix has been deployed and verified in production.\r\nIssue fix time: Dec 29th 2025, 17:50 UTC\r\n\r\nPlease open a support case if you continue to experience any commit failures.\nWorkaround: No work arounds at the moment.\n\nThank you for your patience.","incident_id":"b4kk4fgrc6kp","created_at":"2025-12-29T19:29:30.864Z","updated_at":"2025-12-29T19:29:30.864Z","display_at":"2025-12-29T19:29:30.864Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"rs7yys5kkx9b","status":"monitoring","body":"Update: Status changed to Monitoring.\n\nStatus: Monitoring\nSeverity: Degraded\nAffected Locations: Accra, Adelaide, Almaty, Amman, Amsterdam, Andorra la Vella, Ashburn, Asuncion, Athens, Atlanta, Auckland, Bangkok, Barcelona, Berlin, Bern, Bogota, Bratislava, Brussels, Bucharest, Budapest, Buenos Aires, Cairo, Calgary, Cape Town, Caracas, Chennai, Chia, Chicago, Chisinau, Colombo, Columbus, Ohio, Copenhagen, Council Bluffs, Dakar, Dallas, Dhaka, Doha, Dubai, Dublin, Eemshaven, Frankfurt, Guadalajara, Guatemala City, Hamburg, Helsinki, Ho Chi Minh City, Hong Kong, Hyderabad, Islamabad, Istanbul, Jakarta, Jeddah, Johannesburg, Kampala, Karachi, Kiev, Kuala Lumpur, Kuwait City, La Paz, Lagos, Lahore, Lima, Lisbon, Ljubljana, London, Los Angeles, Luxembourg City, Madrid, Manama, Manila, Marseille, Mexico City, Miami, Milan, Minsk, Monaco, Monterrey, Montevideo, Montreal, Moscow, Mumbai, Munich, Nairobi, New York, Oregon, Osaka, Oslo, Panama City, Paris, Perth, Phnom Penh, Phoenix, Port Moresby, Prague, Quito, Riga, Riyadh, Rome, San Francisco, San Jose, Santiago, Seoul, Singapore, Sofia, St. Ghislain, St. Petersburg, Stockholm, Sydney, São Paulo, Taipei, Tashkent, Tel Aviv, Tokyo, Toronto, Vaduz, Vienna, Vilnius, Warsaw, Yangon, Zagreb, Zurich\nCustomer Impact: We have identified and resolved an issue affecting Auto-scale, New Onboarding, and Commit failures for Prisma Access customers who use App-ID Cloud Engine (ACE). The fix has been deployed and verified in production.\r\nIssue fix time: Dec 29th 2025, 17:50 UTC\r\n\r\nPlease open a support case if you continue to experience any commit failures.\nWorkaround: No work arounds at the moment.\n\nWe are continuing to monitor the situation.","incident_id":"b4kk4fgrc6kp","created_at":"2025-12-29T19:26:21.225Z","updated_at":"2025-12-29T19:26:21.225Z","display_at":"2025-12-29T19:26:21.225Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"h42lk9z8w4yy","status":"identified","body":"We are currently investigating an issue affecting Configuration\n\nStatus: Investigating\nSeverity: Degraded\nAffected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto\nCustomer Impact: We have identified and resolved an issue affecting Auto-scale, New Onboarding, and Commit failures for Prisma Access customers who use App-ID Cloud Engine (ACE). The fix has been deployed and verified in production.\r\nIssue fix time: Dec 29th 2025, 17:50 UTC\r\n\r\nPlease open a support case if you continue to experience any commit failures.\nWorkaround: No work arounds at the moment.\n\nWe will provide updates as we learn more.","incident_id":"b4kk4fgrc6kp","created_at":"2025-12-29T19:13:18.124Z","updated_at":"2025-12-29T19:13:18.124Z","display_at":"2025-12-29T19:13:18.124Z","affected_components":[{"code":"pzlzfsqd19dn","name":"Prisma Access - Configuration","old_status":"operational","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"pzlzfsqd19dn","name":"Configuration","status":"operational","created_at":"2025-11-24T19:14:49.858Z","updated_at":"2026-04-18T16:48:33.098Z","position":1,"description":null,"showcase":false,"start_date":"2025-11-24","group_id":"39hbssdynzgv","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false}],"reminder_intervals":null},{"id":"fdpx6wtztmcj","name":"Command Center and Activity Insights Impaired - US Prod (SP-272) : Strata Cloud Manager","status":"resolved","created_at":"2025-12-18T03:21:26.161Z","updated_at":"2026-04-09T19:07:01.568Z","monitoring_at":"2025-12-18T16:04:16.946Z","resolved_at":"2025-12-18T20:56:15.762Z","impact":"minor","shortlink":"https://stspg.io/67fvdqmt2nfj","started_at":"2025-12-18T03:21:26.150Z","page_id":"v7149scqjn1j","incident_updates":[{"id":"1bhrpr7sflqg","status":"resolved","body":"Update: Status changed to Resolved.\n\nStatus: Resolved\nSeverity: Degraded\nAffected Locations: Ashburn, Atlanta, Columbus, Ohio, Council Bluffs, Dallas, Oregon, Phoenix, San Francisco\nCustomer Impact: Command Center and Activity Insights (Overview and Applications) dashboards are impacted. These dashboards might render partial or no data starting Dec 16 20:00 PST.\nWorkaround: No workaround available at this time\n\nThank you for your patience.","incident_id":"fdpx6wtztmcj","created_at":"2025-12-18T20:56:15.762Z","updated_at":"2025-12-18T20:56:15.762Z","display_at":"2025-12-18T20:56:15.762Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"xnb101s1thjk","status":"monitoring","body":"Update: Status changed to Monitoring.\n\nStatus: Monitoring\nSeverity: Degraded\nAffected Locations: Ashburn, Atlanta, Columbus, Ohio, Council Bluffs, Dallas, Oregon, Phoenix, San Francisco\nCustomer Impact: Command Center and Activity Insights (Overview and Applications) dashboards are impacted. These dashboards might render partial or no data starting Dec 16 20:00 PST.\nWorkaround: No workaround available at this time\n\nWe are continuing to monitor the situation.","incident_id":"fdpx6wtztmcj","created_at":"2025-12-18T16:04:16.946Z","updated_at":"2025-12-18T16:04:16.946Z","display_at":"2025-12-18T16:04:16.946Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"0rlmygddjbrg","status":"identified","body":"Update: Changes to Edge Location.\n\nStatus: Investigating\nSeverity: Degraded\nAffected Locations: Ashburn, Atlanta, Columbus, Ohio, Council Bluffs, Dallas, Oregon, Phoenix, San Francisco\nCustomer Impact: Command Center and Activity Insights (Overview and Applications) dashboards are impacted. These dashboards might render partial or no data starting Dec 16 20:00 PST.\nWorkaround: No workaround available at this time\n\nWe will provide updates as we learn more.","incident_id":"fdpx6wtztmcj","created_at":"2025-12-18T05:33:58.249Z","updated_at":"2025-12-18T05:33:58.249Z","display_at":"2025-12-18T05:33:58.249Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"tddx2ktf15yd","status":"identified","body":"Update: Changes to Edge Location.\n\nStatus: Investigating\nSeverity: Degraded\nAffected Locations: Ashburn, Atlanta, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Los Angeles, Miami, New York, Oregon, Phoenix, San Francisco\nCustomer Impact: Command Center and Activity Insights (Overview and Applications) dashboards are impacted. These dashboards might render partial or no data starting Dec 16 20:00 PST.\nWorkaround: No workaround available at this time\n\nWe will provide updates as we learn more.","incident_id":"fdpx6wtztmcj","created_at":"2025-12-18T05:23:34.692Z","updated_at":"2025-12-18T05:23:34.692Z","display_at":"2025-12-18T05:23:34.692Z","affected_components":null,"deliver_notifications":true,"custom_tweet":null,"tweet_id":null},{"id":"jzxtw4x32rt4","status":"identified","body":"We are currently investigating an issue affecting Visibility \u0026 Insights, Visibility \u0026 Reporting\n\nStatus: Investigating\nSeverity: Degraded\nAffected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto\nCustomer Impact: Command Center and Activity Insights (Overview and Applications) dashboards are impacted. These dashboards might render partial or no data starting Dec 16 20:00 PST.\nWorkaround: No workaround available at this time\n\nWe will provide updates as we learn more.","incident_id":"fdpx6wtztmcj","created_at":"2025-12-18T03:21:26.278Z","updated_at":"2025-12-18T03:21:26.278Z","display_at":"2025-12-18T03:21:26.278Z","affected_components":[{"code":"lp4sl2hlw64x","name":"Strata Cloud Manager - Visibility \u0026 Reporting","old_status":"operational","new_status":"degraded_performance"},{"code":"m38vfs1b5gqj","name":"Strata Cloud Manager - Visibility \u0026 Insights","old_status":"operational","new_status":"degraded_performance"}],"deliver_notifications":true,"custom_tweet":null,"tweet_id":null}],"components":[{"id":"lp4sl2hlw64x","name":"Visibility \u0026 Reporting","status":"operational","created_at":"2025-11-24T19:15:05.345Z","updated_at":"2026-04-11T05:20:26.249Z","position":3,"description":null,"showcase":false,"start_date":"2025-11-24","group_id":"0203hvxhr3ny","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false},{"id":"m38vfs1b5gqj","name":"Visibility \u0026 Insights","status":"operational","created_at":"2025-11-24T19:15:06.622Z","updated_at":"2026-04-11T05:20:26.909Z","position":4,"description":null,"showcase":false,"start_date":"2025-11-24","group_id":"0203hvxhr3ny","page_id":"v7149scqjn1j","group":false,"only_show_if_degraded":false}],"reminder_intervals":null}]}